Technical Account Manager
Boomi is the platform for intelligent connectivity and automation. Connect everyone to everything, anywhere.
Job Description
What you’ll achieve
As a Technical Account Manager, you’ll serve as a designated and technical trusted advisor to your assigned accounts by becoming an extension of their team through proactive, prescribed and personalized engagements. This role will require you to deeply partner with your customers, understand their Boomi and environmental landscape, and apply your product, solution and industry expertise to ensure we deliver successful outcomes throughout all phases of their journey.
You will:
- Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi
- Identify and address technical opportunities, concerns, and requests, and align your delivery to their priorities, projects and opportunities
- Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go-to” person
- Proactively monitor your customers’ Boomi environment to identify trends, potential issues, and anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal”
- Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance
- Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health
- Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product
- Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution
Essential Requirements
- Bachelor’s degree or a minimum of 5+ years’ experience supporting and troubleshooting mission-critical enterprise software applications
- 5+ years of relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with a (Technical) Account management focus
- Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
- Strong understanding of enterprise infrastructure, software and cloud architecture
- Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
- Strong active listening and empathy skills
- Polished, persistent and influential communicator
- Occasional travel
Desirable Requirements
- Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences
- Self-starter, flexible approach and entrepreneurial mindset
- Passion for technology and thrive in a dynamic environment of continuous improvement and innovation
- Multi-Lingual
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
What you’ll achieve
As a Technical Account Manager, you’ll serve as a designated and technical trusted advisor to your assigned accounts by becoming an extension of their team through proactive, prescribed and personalized engagements. This role will require you to deeply partner with your customers, understand their Boomi and environmental landscape, and apply your product, solution and industry expertise to ensure we deliver successful outcomes throughout all phases of their journey.
You will:
Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi
Identify and address technical opportunities, concerns, and requests, and align your delivery to their priorities, projects and opportunities
Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go-to” person
Proactively monitor your customers’ Boomi environment to identify trends, potential issues, and anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal”
Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance
Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health
Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product
Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution
Essential Requirements
Bachelor’s degree or a minimum of 5+ years’ experience supporting and troubleshooting mission-critical enterprise software applications
5+ years of relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with a (Technical) Account management focus
Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
Strong understanding of enterprise infrastructure, software and cloud architecture
Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
Strong active listening and empathy skills
Polished, persistent and influential communicator
Occasional travel
Desirable Requirements
Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences
Self-starter, flexible approach and entrepreneurial mindset
Passion for technology and thrive in a dynamic environment of continuous improvement and innovation
Multi-Lingual
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
