We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
Summary
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We’re looking for a Carrier Relations Associate to take Spark to the next level by owning the day-to-day operations across national and local carriers.
Working closely with the EVP of Growth, you will be responsible for the efficient and effective exchange of information between Spark and each of our carrier partners. You’ll own the build out and maintenance of our carrier knowledge base and serve as the triage point for carrier questions, issues, and escalations to related teams.
Leading into each enrollment period, you’ll collaborate with Spark’s leadership to develop forecasts and dashboards for each carrier in order to track key business metrics and negotiate for the highest level of compensation. Moreover, you’ll own the onboarding process for new-to-Spark carriers and lead the execution of the project plan across internal and external teams.
The ideal candidate is a true entrepreneur with exceptional operational skills. You know how to work in an unstructured environment and lead cross-functional projects. You have terrific relationship building and problem solving skills and a willingness to roll up your sleeves. You’re a wizard when it comes to working with data and thrive in circumstances that require creative thinking. Everything you do comes with a growth mindset.
What you’ll do:
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- Drive the day-to-day exchange of updates & escalations
+ Distill carrier specific information for dissemination across Spark & external agents
+ Triage & troubleshoot escalations across departments (e.g., contracting, enrollment, compliance, etc.)
- Own new-to-Spark carrier onboarding & existing carrier maintenance
+ Develop and manage the project plan for each new carrier that Spark contracts with
+ Build out the carrier bible for each new carrier in coordination with related teams
+ Refresh the carrier bible annually for each existing carrier, especially when updates are made to compensation and contracting workflows
- Support the sharing of data between Spark <> carrier
+ Build out enrollment forecasts prior to each enrollment period and reconcile with each carrier afterwards
+ Own carrier specific dashboards to measure Spark’s achievements toward our contractual or business goals
+ Strategize with each carrier and our internal teams to improve the efficiency and effectiveness of our data sharing
What we’re looking for:
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- + +2 years of experience working in at fast paced, tech-startup
+ Dedicated to learning Medicare distribution
+ Demonstrated success leading inter-company projects
+ Previous success in a sales and service role
+ Knows what it takes to develop new business opportunities
+ Proven ability to adapt on the fly in a rapidly changing environment
+ Excellent ability to break down complex problems and develop creative solutions
+ Strong organization and cross-functional skills
+ Terrific verbal and written communication skills
+ Passionate about operational excellence and process optimization
+ Extreme comfort working with various datasets and creating dashboards and models
Compensation
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