CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
Mission and Vision
Our Values
Meet Our Team
Perks and Benefits
Our Tech Stack
Careers at
CommandBar
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
About CommandBar
====================
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
How many times have you been frustrated by software?
Maybe you didn’t know how to make the software do what you wanted, so you had to wade through pages and pages of support documentation to figure it out. Or suffer through a sassy chatbot. Or worst of all, maybe you were bombarded by a bunch of unhelpful pop-ups prompting you to TAKE A TOUR and CHECK OUT WHATS NEW.
These unhelpful experiences (the help center, the chatbot, the popups) are trying to solve a real problem — we use so many tools today that it’s hard to master every one. But sadly these techniques for helping users are ineffective and annoying.
CommandBar makes any software product simpler, faster, and personalized.
We do this by embedding experiences in our customers’ products that actually guide and assist users. Some of these work by capturing the users’ input directly and responding with personalized results (like a custom walkthrough or a clip from a training video). Others work by proactively nudging users (but only when we think they’re likely to find it helpful).
Today, CommandBar serves over 15M end users from forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.
Despite that big number, we're a small team of 25 today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work (for the company’s trajectory and your own). If you're inspired to upgrade how humans use software, come join!
Why CommandBar?
===================
You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.
- Our ratio of impact on the world is high (and we intend to keep it that way).
- There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.
- We're at the forefront of new technologies, including new developments in AI (which we use heavily to power our product).
- The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.
The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂 Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.
The OTE range for this role is $160,000 to $200,000 (base + commission).
Our benefits include:
- Flexible PTO with a 3 week minimum
- Fully covered medical, dental, and vision insurance for you, and 50% for your dependents
- 12 weeks parental leave for all parents
- 401k with matching
- A learning and development budget
- A generous 'Make Your Life Easier' stipend
- A home office budget
- 3x/year all together including 2 onsites at our office in San Francisco and 1 offsite at a fun 🌴 location!
Account Executive @ CommandBar
==============================
CommandBar is looking for early sales hires who are passionate, high-energy, and driven to bring CommandBar to more companies and more end users. You’ll help software companies of all shapes and sizes improve their UX with CommandBar, and, as one of our earliest hires, help define our sales playbook, influence how our product evolves, and shape our team culture.
What you’ll do:
- Sell CommandBar, end-to-end. This means identifying the right decision makers (whoever experiences the pain of UX challenges – Heads of Products to CX Leaders), working with them to understand how CommandBar can help, and getting them up and running.
- To do that, you’ll become an expert in UX, and educate companies on how they give their users the best possible experience and in doing so drive their core metrics.
- Managing and growing a sales pipeline. You’ll handle a mix of inbound (we’re lucky to have great word-of-mouth inbound) and outbound via your own prospecting. To do the latter, you’ll need a well-tuned radar for CommandBar’s ICP.
- Maintain up-to-date knowledge of our rapidly evolving product, and shape product strategy by sharing what features are resonating and what unsolved problems customers bring up.
What will help you succeed:
- 2-4 years of experience in a closing role.
- Have a proven track record of hitting or exceeding quota.
- Self-selecting into a startup and the chaos and opportunity that come along with that.
- Excitement about new technologies and user experience. You notice when software is fun to use and get annoyed by poorly thought out designs.
- Empathy and eagerness to understand our customers' needs and be an exceptional consultative seller.
- Be an exceptional written and spoken communicator.
- Desire to get technical and learn more about CommandBar’s product.
- Ability to build great relationships with technical prospects.
- Outstanding time management skills. We’re busy so efficiency and meeting deadlines are critical.
Bonus points for:
- Previous relevant technical sales experience
- Experience selling into Product, CX, and Product Marketing personas
- Knowledge or experience with MEDDICC
- Startup experience
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
About CommandBar
================
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
How many times have you been frustrated by software?
Maybe you didn’t know how to make the software do what you wanted, so you had to wade through pages and pages of support documentation to figure it out. Or suffer through a sassy chatbot. Or worst of all, maybe you were bombarded by a bunch of unhelpful pop-ups prompting you to TAKE A TOUR and CHECK OUT WHATS NEW.
These unhelpful experiences (the help center, the chatbot, the popups) are trying to solve a real problem — we use so many tools today that it’s hard to master every one. But sadly these techniques for helping users are ineffective and annoying.
CommandBar makes any software product simpler, faster, and personalized.
We do this by embedding experiencing in our customers’ product that that actually guide and assist users. Some of these work by capturing the users’ input directly and responding with personalized results (like a custom walkthrough or a clip from a training video). Others work by proactively nudging users (but only when we think they’re likely to find it helpful).
Today, CommandBar serves over 15M end users from forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.
Despite that big number, we're a small team of 25 today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work (for the company’s trajectory and your own). If you're inspired to upgrade how humans use software, come join!
Why CommandBar?
===============
You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.
- Our ratio of impact on the world is high (and we intend to keep it that way).
- There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.
- We're on the forefront of new technologies, including new developments in AI (which we use heavily to power our product).
- The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.
The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂 Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.
The salary range for this role is $105,000 - $135,000
Our benefits include:
- Flexible PTO with a 3 week minimum
- Fully covered medical, dental, and vision insurance for you, and 50% for your dependents
- 12 weeks parental leave for all parents
- 401k with matching
- A learning and development budget
- A generous 'Make Your Life Easier' stipend
- A home office budget
- 3x/year all together including 2 onsites at our office in San Francisco and 1 offsite at a fun 🌴 location!
QA Engineering @ CommandBar
===========================
CommandBar’s products are deployed to millions of users, and our customers rely on our product as a core part of their product, directly exposed to their customers. Our bugs are their bugs. As a result, maintaining an extremely high quality bar isn’t optional — it’s a requirement for our existence and growth.
We’re looking to add a lead QA engineer to help us maintain and expand our QA capabilities.
Today, our QA team consists of a talented group of QA analysts who bring substantial knowledge of our product’s intricacies. We’re looking for someone to lead this effort and fully own its outcomes. Ownership of QA at CommandBar means:
- Driving test plans and frameworks to increase coverage and reduce recurring issues.
- Owning implementation of those test plans, with close collaboration with the broader engineering team.
- Monitoring QA results, customer bug reports, and code changes to determine fragile parts of the codebase that need better test coverage.
- Mentoring junior QA analysts in order to help them grow.
- Partner with the engineering team across the feature lifecycle: Identifying risks in new specs, ensuring that new features are testable, collaborating on resolving issues, and making release decisions.
- Empowering the rest of the team (a lot of us use our product a lot!) to participate in the QA process by reporting bugs.
- Where appropriate, directly interfacing with our customers to (a) capture information about a quality issue (to help prevent it in the future) and (b) explain our QA processes (sometimes our customers ask!)
Why should you join us for this role?
- You’re not starting from zero. We have a fantastic QA team, high backend + frontend test coverage, and a world-class engineering team.
- You will have high levels of autonomy. We are a small team that empowers each other to make big decisions and moves quickly once we make them.
- This role is extremely high impact — every issue we resolve and every improvement opportunity you note will directly impact millions of users.
- Our product is new and dynamic, which means you’ll have exposure to novel QA problems. As an embedded product, we need to be thoughtful of ways to test across multiple base environments, and as an AI product, we need to build cutting-edge generative AI testing.
- You will get very deep in our customers’ products, which is cool since we serve some extremely innovative companies (e.g., HCP Terraform, LaunchDarkly, Netlify, AngelList).
- It’s still day zero at CommandBar. There’s a ton of room for you to have an outsized impact on our trajectory and do the best work of your career.
What will help you succeed?
- Experience:
+ Have worked at a startup / small-company before
+ Have built test plans & made test framework decisions from the ground up
+ No previous management experience is expected, but might be helpful.
- Skills:
+ Very strong technical skills: You should feel comfortable reading / writing code. Our stack is Python / Django (backend), Node / Typescript / React (Frontend), and AWS (Infrastructure)
+ Growth mindset: Excitement about process improvement, self-improvement, and helping others grow.
+ Detail-oriented: Enjoy living in the weeds & obsessing over the details
+ Communication: Able to collaborate effectively across different folks. This role will be working heavily with the CTO, the technical support lead, and the broader engineering team.
What we aren’t looking for?
We aren’t looking for someone who wants to spend the majority of their time managing. This role will require a lot of IC work to be successful.
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
About CommandBar
================
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
How many times have you been frustrated by software?
Maybe you didn’t know how to make the software do what you wanted, so you had to wade through pages and pages of support documentation to figure it out. Or suffer through a sassy chatbot. Or worst of all, maybe you were bombarded by a bunch of unhelpful pop-ups prompting you to TAKE A TOUR and CHECK OUT WHATS NEW.
These unhelpful experiences (the help center, the chatbot, the popups) are trying to solve a real problem — we use so many tools today that it’s hard to master every one. But sadly these techniques for helping users are ineffective and annoying.
CommandBar makes any software product simpler, faster, and personalized.
We do this by embedding experiencing in our customers’ product that that actually guide and assist users. Some of these work by capturing the users’ input directly and responding with personalized results (like a custom walkthrough or a clip from a training video). Others work by proactively nudging users (but only when we think they’re likely to find it helpful).
Today, CommandBar serves over 15M end users from forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.
Despite that big number, we're a small team of 25 today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work (for the company’s trajectory and your own). If you're inspired to upgrade how humans use software, come join!
Why CommandBar?
===============
You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.
- Our ratio of impact on the world is high (and we intend to keep it that way).
- There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.
- We're on the forefront of new technologies, including new developments in AI (which we use heavily to power our product).
- The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.
The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂 Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.
The salary range for this role is $105,000 - $135,000
Our benefits include:
- Flexible PTO with a 3 week minimum
- Fully covered medical, dental, and vision insurance for you, and 50% for your dependents
- 12 weeks parental leave for all parents
- 401k with matching
- A learning and development budget
- A generous 'Make Your Life Easier' stipend
- A home office budget
- 3x/year all together including 2 onsites at our office in San Francisco and 1 offsite at a fun 🌴 location!
SDET @ CommandBar
=================
CommandBar’s products are deployed to millions of users, and our customers rely on our product as a core part of their product, directly exposed to their customers. Our bugs are their bugs. As a result, maintaining an extremely high quality bar isn’t optional — it’s a requirement for our existence and growth.
We’re looking to add a senior SDET to help us maintain and expand our testing capabilities.
Today, our test team consists of a talented group of QA analysts who bring substantial knowledge of our product’s intricacies. This role will be expected to:
- Drive test plans and frameworks to increase coverage and reduce recurring issues.
- Own implementation of those test plans, with close collaboration with the broader engineering team.
- Monitor QA results, customer bug reports, and code changes to determine fragile parts of the codebase that need better test coverage.
- Manage and mentor junior QA analysts in order to help them grow.
- Partner with the engineering team across the feature lifecycle: Identifying risks in new specs, ensuring that new features are testable, collaborating on resolving issues, and making release decisions.
- Empower the rest of the team (a lot of us use our product a lot!) to participate in the QA process by reporting bugs.
- Where appropriate, directly interface with our customers to (a) capture information about a quality issue (to help prevent it in the future) and (b) explain our QA processes (sometimes our customers ask!)
Why should you join us for this role?
- You’re not starting from zero. We have a fantastic QA team, high backend + frontend test coverage, and a world-class engineering team.
- You will have high levels of autonomy. We are a small team that empowers each other to make big decisions and moves quickly once we make them.
- This role is extremely high impact — every issue we resolve and every improvement opportunity you note will directly impact millions of users.
- Our product is new and dynamic, which means you’ll have exposure to novel testing problems. As an embedded product, we need to be thoughtful of ways to test across multiple base environments, and as an AI product, we need to build cutting-edge generative AI testing.
- You will get very deep in our customers’ products, which is cool since we serve some extremely innovative companies (e.g., HCP Terraform, LaunchDarkly, Netlify, AngelList).
- It’s still day zero at CommandBar. There’s a ton of room for you to have an outsized impact on our trajectory and do the best work of your career.
What will help you succeed?
- Experience:
+ Have worked at a startup / small-company before
+ Have built test plans & made test framework decisions from the ground up
+ No previous management experience is needed, but might be helpful.
- Skills:
+ Very strong technical skills: You should feel comfortable reading / writing code. Our stack is Python / Django (backend), Node / Typescript / React (Frontend), and AWS (Infrastructure)
+ Growth mindset: Excitement about process improvement, self-improvement, and helping others grow.
+ Detail-oriented: Enjoy living in the weeds & obsessing over the details
+ Communication: Able to collaborate effectively across different folks. This role will be working heavily with the CTO, the technical support lead, and the broader engineering team.
What we aren’t looking for?
While this role will involve people management, we aren’t looking for someone who wants to spend the majority of their time managing. This role will require a lot of IC work to be successful.
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
About CommandBar
================
CommandBar is a platform for helping software companies make their software easy and fast for all their users.
How many times have you been frustrated by software? Hunting for the right page that has the right button? Repeating the same sequence of 12 clicks tens of times per day? CommandBar makes any web app as easy to use as Google search, eliminating in-product friction and delighting users. We do this by enabling product teams to embed a searchable widget inside their app that lets users go from intent to action faster.
Today, CommandBar serves forward-thinking SaaS companies like LaunchDarkly, Shortcut, Gusto, OneSignal, and AngelList.
Despite our scale, we're a tiny team today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work. If you're inspired to upgrade how humans use software, come join!
Why CommandBar?
---------------
You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.
- Our ratio of impact on the world is high (and we intend to keep it that way).
- There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.
- The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.
The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet. Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.
The salary range for this role is $140,000 to $200,000.
Our benefits include:
- Flexible PTO with a 3 week minimum
- Fully covered medical, dental, and vision insurance for you, and 50% for your dependents
- 12 weeks parental leave for all parents
- 401k with matching
- A learning and development budget
- A generous ‘Make Your Life Easier’ stipend
- A home office budget
- 3x/year all together including 2 onsites at our office in San Francisco and 1 offsite at a fun location!
Fullstack engineer @ CommandBar
===============================
Our customers rely on CommandBar to deliver a reliable and delightful experience for their end users. As a Fullstack Engineer at CommandBar, you'll be working alongside the founders on all facets of our product. You'll have the opportunity to own projects that impact thousands of users, in pursuit of a better way for humans to interact with software.
Our Tech Stack
- Python / Django for backend services
- Node and Typescript for web services
- React on the frontend
- Infra on AWS
FAQs
====
Can I try out how CommandBar works?
Yes! You can try out a simple implementation on our docs or marketing site. You can also try us out by creating a Shortcut account to see our widget in a real-software setting.
What are CommandBar's return-to-office plans?
As the COVID-19 situation develops, we'll remain COVID-cautious. The office is currently open to vaccinated team members. We monitor case rates and pandemic-related developments daily to ensure the office remains a safe place for everybody to work.
It's been so fun to collaborate on hard problems and share wins in person. We're also lucky to have a beautiful space in Soma that we all find enhances our creativity and productivity.
What's the interview process like?
Every interview starts the same way: two to three casual conversations with team members so (1) we can get to know you, your background, interests, and career goals and (2) you can learn about CommandBar. After those conversations take place, we'll agree on a written interview plan that's tailored to your role. Usually this begins with a domain-specific screen (e.g. a coding interview for an engineer, or a portfolio review for a designer) and might include a take-home component as well. It's very important to us that our interview process be transparent, as stress-free-as-possible, and gives you an accurate picture of what working at CommandBar is like.
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
About CommandBar
====================
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
How many times have you been frustrated by software?
Maybe you didn’t know how to make the software do what you wanted, so you had to wade through pages and pages of support documentation to figure it out. Or suffer through a sassy chatbot. Or worst of all, maybe you were bombarded by a bunch of unhelpful pop-ups prompting you to TAKE A TOUR and CHECK OUT WHATS NEW.
These unhelpful experiences (the help center, the chatbot, the popups) are trying to solve a real problem — we use so many tools today that it’s hard to master every one. But sadly these techniques for helping users are ineffective and annoying.
CommandBar makes any software product simpler, faster, and personalized.
We do this by embedding experiences in our customers’ products that actually guide and assist users. Some of these work by capturing the users’ input directly and responding with personalized results (like a custom walkthrough or a clip from a training video). Others work by proactively nudging users (but only when we think they’re likely to find it helpful).
Today, CommandBar serves over 15M end users from forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.
Despite that big number, we're a small team of 25 today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work (for the company’s trajectory and your own). If you're inspired to upgrade how humans use software, come join!
Why CommandBar?
===================
You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.
- Our ratio of impact on the world is high (and we intend to keep it that way).
- There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.
- We're at the forefront of new technologies, including new developments in AI (which we use heavily to power our product).
- The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.
The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂 Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.
The OTE range for this role is $70,000 to $80,000 (base + commission).
Our benefits include:
- Flexible PTO with a 3 week minimum
- Fully covered medical, dental, and vision insurance for you, and 50% for your dependents
- 12 weeks parental leave for all parents
- 401k with matching
- A learning and development budget
- A generous 'Make Your Life Easier' stipend
- A home office budget
- 3x/year all together including 2 onsites at our office in San Francisco and 1 offsite at a fun 🌴 location!
SDR @ CommandBar
================
CommandBar is looking for a passionate, high-energy, and driven individual with natural sales instincts to join and help build our Sales Development organization. As one of our first sales hires, you’ll have the opportunity to shape CommandBar’s sales processes and the autonomy to create your own success.
The SDR role is responsible for identifying and creating new qualified opportunities within target accounts. You will be tasked with managing both the inbound interest and developing creative outbound campaigns to increase engagement for net-new meetings. You will become an expert in CommandBar, user experience (UX), and how it affects our prospects’ users to be able to articulate CommandBar’s value proposition.
This is a highly collaborative and cross-functional role with multiple stakeholders as this role will involve interacting with individuals from departments across the org including marketing, product, customer success, and leadership.
Responsibilities
====================
- Working with the Sales team to identify target accounts
- Identifying key stakeholders within target accounts
- Creating engaging and personalized campaigns
- Become a master social butterfly on LinkedIn and other social platforms
- Create a Brand for yourself as a Product enthusiast and leverage social platforms to interact with prospects
- Achieve and exceed weekly/monthly metrics (meetings for Account Executives, qualified leads, new contacts)
- Discovering new leads through internet research using tools such as LinkedIn Navigator, Apollo, Twitter
- Keeping records of interactions with prospects in Salesforce
- Responding to inbound interest
- Becoming a domain expert in User Experience and building relationships with key players in the startup space
What will help you succeed
==============================
- Excitement about new technologies and user experience
- Grit, hunger, intellect
- Empathy and eagerness to understand our customers' needs
- Demonstrated ability to communicate
- Passion for software and the desire to build a career in/around it
- Desire to get technical and learn more about CommandBar’s product
- Ability to build great relationships with technical prospects
- Outstanding time management skills
- Enthusiasm to work in a high-growth environment and to help build processes and tools as needed
- Desire to grow within the sales organization at CommandBar
Bonus points for:
- Being active on social platforms including LinkedIn
- Not afraid to create content on social media that drives outbound success
- A can-do attitude
For this role, please share a URL of a 30-60 second video introducing yourself and why you're excited about CommandBar.
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
About CommandBar
CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).
How many times have you been frustrated by software?
Maybe you didn’t know how to make the software do what you wanted, so you had to wade through pages and pages of support documentation to figure it out. Or suffer through a sassy chatbot. Or worst of all, maybe you were bombarded by a bunch of unhelpful pop-ups prompting you to TAKE A TOUR and CHECK OUT WHATS NEW.
These unhelpful experiences (the help center, the chatbot, the popups) are trying to solve a real problem — we use so many tools today that it’s hard to master every one. But sadly these techniques for helping users are ineffective and annoying.
CommandBar makes any software product simpler, faster, and personalized.
We do this by embedding experiences in our customers’ products that actually guide and assist users. Some of these work by capturing the users’ input directly and responding with personalized results (like a custom walkthrough or a clip from a training video). Others work by proactively nudging users (but only when we think they’re likely to find it helpful).
Today, CommandBar serves over 15M end users from forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.
Despite that big number, we're a small team that's just beginning to grow, which means tons of opportunities to do trajectory-altering work (for the company’s trajectory and your own). If you're inspired to upgrade how humans use software, come join!
Why CommandBar?
You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.
- Our ratio of impact on the world is high (and we intend to keep it that way).
- There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.
- We're on the forefront of new technologies, including new developments in AI (which we use heavily to power our product).
- The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.
The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂 Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.
The salary range for this role is $55,000 to $75,000, plus equity.
Our benefits include:
- Flexible PTO with a 3-week minimum
- Fully covered medical, dental, and vision insurance for you, and 50% for your dependents
- 12 weeks of parental leave for all parents
- 401k with matching
- A learning and development budget
- A generous 'Make Your Life Easier' stipend
- A home office budget
- 3x/year all together including 2 onsites at our office in San Francisco and 1 offsite at a fun 🌴 location!
Operations @ CommandBar
This role will give you a front row seat to how business operations is run at a growth stage start-up. If you want to forge a career in startups, or maybe start your own one day, this role will give you exposure to pretty much every aspect of company building.
You’ll work directly with Manaan, our Operations lead, across all functions, including: HR, Finance, Legal/Compliance, Revenue Operations, and Customer Support.
In this role, you will not only maintain our existing 0 —> 1 processes but suggest and execute on improvements. Additionally, you will always be on the lookout for areas of optimization or new initiatives the Ops team should be taking on.
This role presents a unique opportunity for a candidate who is excited about getting broad visibility into every aspect of a high-growth, scaling startup. It is ideal for a “generalist” who likes to tackle complex business problems. This individual will work cross-functionally with EPD (engineering, product, and design), GTM (go-to-market), and leadership.
What will you do, generally - a non-exhaustive list:
- Lead the development, improvement, and management of operational processes, like collecting bills from customers, keeping a pulse on team productivity, and more.
- Drive internal data accuracy and improved reporting for internal and external stakeholders
- Generate comprehensive reporting and dashboards to support data-driven decision-making
- Consistently update and maintain employee records, vendor contracts, and other important business documents
- Maintains compliance with federal, state and local employment and benefit laws/regulation; maintains compliance with SOC2, GDPR, and HIPAA compliance items
- Support during annual SOC2 audit
- Research projects to support operations and company initiatives
What a random day might look like:
- Schedule a set of final round interviews for a candidate
- Research how to get more AWS free credits so we can save a bit of money 😊
- Review tests and controls in Vanta, our security and compliance management platform.
- Resolve ops related tickets
- Create internal tickets to the appropriate team member (e.g. an engineer) to take action and resolve the issue.
- Acquire and compare quotes for business insurance renewal
- Find me that piece of paper I had in my hand yesterday morning
What will help you succeed?
- Quick learner and highly adaptable. Learning is a never-ending process for you. You enjoy learning and can pick up on new concepts and tools quickly. You are also open and can adapt easily to new processes and ways of thinking. We’re in our early stages and we value team members who can move fast and be data-driven.
- Organized multitasker. Your organizational skills help you to move easily among different tasks and to prioritize your work, conducting tasks ranging from research to execution to maintenance. You’re a highly organized multitasker who excels in a fast-paced environment.
- Proactive problem-solving. You don’t just spot gaps; you fill them. You’re not afraid to take initiative and propose new ideas and improvements.
- Great attitude and communication skills. No job is too small and you take pride in your work, even if no one is there to see it. You communicate clearly and empathetically in writing and verbally. You build trust with team members through active listening, follow through, and open communication. You treat feedback, giving and receiving, as a gift and you work well with others.
- #StartupVibes. Excitement about joining an early stage start-up and wearing multiple hats. This is not a good role for someone looking for extreme clarity on what they will be working on one quarter from now 😁 but if drinking from the firehose excites you, this is the role for you 👑
Tools we use
(it’s okay if you’re not familiar with these but if you are, that’s great too!):
- HR: Gusto, Deel, Certn, Human Interest, Ashby
- Finance: Excel, Google Sheets, Equals, Pry, Ramp, QBO
- Security: Vanta
- RevOps: Salesforce, Hubspot, Outreach, 6Sense, Apollo, Rattle, Gong, Zoom
- Customer Support: Intercom, Thena, Front
- General: Slack, GSuite, Notion, Excel
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
We believe in the importance of 'Getting Sh!t Done'
We believe In learning and the power of “yet”
We believe starting from first principles gives us the courage to think differently.
We believe being human means recognizing the humanity in ourselves and others.
We believe businesses don’t have problems, people do.
Be Boomi
We show up for each other with empathy, compassion and purpose.
We strive to integrate a more diverse voice for a stronger and smarter team.
We win as One Boomi.
Be You
We lead with integrity.
We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
Be Bold
We commit to continuously being better.
We strive to exceed our customers, partners and community's expectations.
Our curiosity drives us to do better.
We are inspired by yesterday, but create for tomorrow.
Direct & transparent
Win together
High agency
Dev love
Ownership
Everyone is an owner at Starburst and has the autonomy to make a significant impact on where we are today and where we are going. Regardless of the role you perform here, we want drivers. If you see something that can be improved, don’t wait for someone else to improve it. Every employee has equity and this is truly your company – and ours.
Competence
As individuals, we are constantly striving to master our craft and give our best as we get things done. While individual contributions are recognized and rewarded, we also work to build an inclusive meritocracy across the entire organization where accountability is key. High performance at Starburst is both an individual and team sport.
Character
As a team, humility, grit, and authenticity are at the core of who we are. As individuals, we care more about what’s best for our company and customers over being right. We also recognize that startups have ups and downs and when we inevitably face hard times, our perseverance helps us stay the course and work harder. Through it all, we are authentic in everything we do and always operate with honesty.
Support
Insight
Drive
Authenticity
Inspire Authenticity
Always Be Designing
Service to Others, Urgently
Navigate Ambiguity with Data
One Team, Same Dream
Be An Owner
Execution Excellence
Forward Thinking
Integrity
Teamwork
We create solutions
We roll up our sleeves
We put the team and the homeowner first
We create solutions
We collaborate with trust
We execute...with intention
We communicate directly & constructively
Pragmatism
Engineers are empowered to solve problems rather than assigned tasks.
Speed
Professional Growth
One of the worst things about working at a startup is that everyone can do many things.
Everyone on the team is an expert at something(s). When working at a startup it is important for us all to recognize that everyone who is working with us is here to be more.
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