At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
Mission and Vision
Starburst’s mission is to free our customers to see the invisible and achieve the impossible.
For over a decade, and across three companies, our founding team has been focused on solving the pains of data access – it’s too slow, inflexible, and expensive. Starburst provides a modern solution that addresses these data silo & speed of access problems. We help companies harness the value of open source Trino, the fastest distributed analytics engine available today, by adding the connectors, security, and 24×7 support that meet the needs for fast data access at scale.
Our Values
Meet Our Team
Perks and Benefits
Job training & conferences
Mentorship program
Promote from within
Lunch and learns
Continuing education available during work hours
Generous parental leave
Return-to-work program post parental leave
Disability insurance
Flexible Spending Account (FSA)
Health insurance
Life insurance
Vision insurance
Wellness programs
Mental health benefits
We take care of our global workforce by:
-Ensuring employees and their families have access to quality and affordable health insurance
-Providing flexible and generous paid time off policies to start a family, travel, or just relax
-Fostering financial wellness for our employees through retirement plans, equity compensation, and disability & life insurance
-Creating an environment of transparency, honesty, and respect
Our Tech Stack
Careers at
Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role
As a Pricing Product Manager you will help drive our growth and margins through improving our pricing strategy, and help develop and drive key partnerships from the product side. In this role, you will be responsible for analyzing the effectiveness of our current pricing and discounting strategy and identifying opportunities for improving margins through more targeted pricing. In addition, you’ll lead our exploration, qualification and implementation of strategic partnerships from the product side, by ensuring we build a solution that fills a need in the marketplace. It's a high-visibility, strategic role with the opportunity to influence the growth trajectory and profitability of StarburstAs an Senior Product Manager at Starburst you will: - Refine and evolve our pricing & packaging strategy: Ensure our pricing and packaging stays current as our product and go-to-market strategy evolves. Identify pain points and friction in current pricing & packaging, and propose short and long term solutions
- Set and review discounting policy: Support Finance and SalesOps in setting appropriate discount levels to help win deals while maintaining healthy short and long term margins
- Drive margin expansion: Lead efforts to evaluate opportunities to improve margins both on the pricing and cost side. Help define, prioritize and drive initiatives with Finance & SalesOps (on the pricing side) and Engineering on the cost side.
- Refine and evolve our partnership strategy: Identify gaps in our current capabilities and roadmap and work with the partner team to find suitable partnership candidates to close those gaps. Help validate potential partners, and define, develop, and market joint solutions
- Support on strategic projects: Help Product leadership on strategic projects in other areas as needed, such as M&A, growth strategy, competitive analysis etc.
Some of the things we look for:- Proven experience in a Product or Strategy role
- Strong understanding of Product strategy and execution
- Excellent organizational and communication skills.
- Ability to manage multiple projects simultaneously and prioritize effectively
- Entrepreneurial and self-motivated personality with a track record for delivering results in a fast-moving environment
- Strong analytical skills, including the ability develop basic financial models to drive pricing and partnership decisions
- Strong technical foundation either through an engineering background or equivalent work experience
$180,000 - $220,000 a yearThe base salary range for this US full-time position is $180,900 - $221,000 subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role
As a senior engineering leader at Starburst, you will oversee and drive our engineering teams based in Poland, Israel, and across Europe. Your responsibilities will include hiring, building, and developing these teams to ensure they are aligned with our mission and roadmap, and delivering technical projects with efficiency and quality. You will collaborate cross-functionally with key senior leaders, including engineering leadership and product management, to ensure alignment with our product and technical strategy. This is a pivotal role and offers a tremendous opportunity to have a significant impact on our organizationAs a Senior Director of Engineering at Starburst you will: - Lead and manage Starburst’s EMEA-based Engineering teams, primarily located in Poland and Israel, but with additional team members across Europe as part of our distributed work environment.
- Help to build and develop our EMEA teams, ensuring that they have strong clarity of mission and roadmap, operate effectively to drive significant technical projects, and are staffed for success, regularly achieving high quality, velocity, and predictability.
- Mentor and develop Engineering leaders and team members, especially Engineering Managers and Senior technical staff, promoting professional growth, technical excellence, and great engineering culture.
- Represent the EMEA Engineering organization, helping it integrate well into the larger global Engineering organization, cultural norms, and ways of working, while maintaining a strong local culture and EMEA team identity. Develop and implement processes to address regional challenges such as timezone differences, work style variations, cultural and language diversity, and communication styles. Ensure that our EMEA teams feel connected and valued.
- Build and maintain strong relationships with key stakeholders across the organization, including senior Engineering leadership, our CTO group, and Product Management leadership, ensuring that our EMEA technical leadership is strongly integrated and aligned with our product and technical strategy and delivery operations.
Some of the things we look for: - 5+ years of Director or higher experience, managing Engineering Managers across multiple distributed teams in a SaaS environment, ideally a data or infrastructure product such as Starburst.
- Solid technical experience, and ideally database or big data domain knowledge. Can speak fluently about technical considerations of our domain, technical issues around managing an infrastructure product on modern architectures.
- Strong intrapersonal skills. You are great at getting diverse groups of people to resolve contentious decisions, and you are great at motivating people.
- Experience operating in a US-headquartered technology company.
- Proven track record of developing high-functioning teams with excellence in delivery and operations due to strong team engagement and great developer experience.
- Ideally located in Poland, but at a minimum conveniently able to travel for regular visits. Polish language skills are a plus.
- Passion for engineering hygiene and operational excellence. You have the know-how to build an engineering organization that delivers it. You are familiar with agile processes, continuous integration, and test automation.
- Adept at distilling complex and ambiguous situations into actionable plans for your team.
- Advocate of not only leveraging the Open Source community but also giving back.
Where could this role be based?- Ideally located in Poland, but at a minimum conveniently able to travel for regular visits.
Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role
We are seeking a Senior Product Manager to oversee both our Starburst Enterprise and Galaxy products. You’ll help make the product quicker to install in any environment, implement the right levels of telemetry and ensure customers get the most out of their investment by providing deep insights to optimize the operational details of their cluster. Additionally, you will play a crucial role in working with partners to facilitate seamless client integrations.As a Senior Product Manager at Starburst you will:- Build and deliver on a roadmap that balances the needs of customers and internal teams with clear prioritization based on data driven customer insights
- Collaborate with teams globally across multiple time zones and operate in an Agile development environment
- Deeply empathize and understand each buyer & user persona
- Own cross-functional interactions for your features
- Collect & summarize usage data/dashboards for decision making and OKR tracking
Some of the things we look for: - Experience as a product manager or technical product manager
- Proven ability to create easy to consume user experiences for complex technical products
- Deep understanding of the technical landscape and markets preferred (well versed in databases, data warehousing, data lakes, and familiarity with many of the data infrastructure products in industry)
- Entrepreneurial and self motivated personality with track record for delivering results in fast-moving environments
$180,000 - $215,000 a yearThe base salary range for this US full-time position is $180,000 - $210,000 , subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the Role
As an Outbound Product Manager you will lead initiatives aimed at improving growth and streamlining interactions between the Go-to-Market and Product organization. In this role, you will be responsible for analyzing the effectiveness of our sales strategies, identifying product gaps that limit adoption, and improving transparency and feedback loops between Sales, Marketing and R&D. It's a high-visibility, strategic role with the opportunity to influence the growth trajectory and overall Go-to-market strategy of StarburstAs a Senior Product Manager at Starburst you will: - Identify growth opportunities: Find gaps in our GTM strategy or product offering that - if closed - will accelerate revenue growth over the next 3-18 months
- Support the sales organization: Build & manage processes for customer escalations, roadmap communications and support of ongoing deals
- Improve transparency between GTM and R&D organizations: Improve field facing product documentation & collateral in collaboration with the Product Marketing team, and bring insights, anecdotes and feedback back to the R&D org
- Support on strategic projects: Help Product leadership on strategic projects around pricing, positioning, partnerships, M&A etc
Some of the things we look for:- Proven experience in a Product or GTM role
- Strong understanding of Product and GTM strategy and execution
- Excellent organizational and communication skills
- Ability to manage multiple projects simultaneously and prioritize effectively
- Entrepreneurial and self-motivated personality with a track record for delivering results in a fast-moving environment
- Strong technical foundation either through an engineering background or equivalent work experience
$180,000 - $215,000 a yearThe base salary range for this US full-time position is $180,000 - $215,000 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role We're seeking an experienced Engineering leader to help scale our growing engineering team. You will build and lead a motivated team responsible for developing our SaaS platform (Galaxy) to be the best data lake analytics platform. The ideal candidate will have a strong track record of successfully building platforms, teams, and the culture necessary to create competitive advantage for previous companies along with the personal passion to see the same applied to this industry.
Given the locations of the members of this team, we are looking for this leader to be located in the Pacific Time zone. As a Senior Manager, Engineering at Starburst you will:- Lead and grow a team of passionate engineers. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.
- Drive and deliver the vision for serverless SaaS and end to end functionality for data lake analytics platform covering ingestion, data management and governance.
- Help employees grow through career development, coaching, and mentoring while guiding senior contributors to maximize their potential. You'll provide a clear path for progression through personal development plans, defining goals, performing evaluations, and collaborating with employees on their objectives. Most of all, ensure employees are having fun with their work.
- Own, operate, and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers. Enhance and maintain a rotating on-call incident escalation and response process.
- Represent your team’s operational maturity to Starburst’s executives and product teams across the company.
- Collaborate on roadmaps with Product Managers, Architects, and Tech Leads to ensure the team has clear direction and priorities.
- Act as an ambassador for Starburst, recruiting and motivating top talent
Some of the things we look for:- You have a track record of leading distributed systems engineering and operations teams in software companies.
- You have demonstrated expertise in building and running a platform in multiple locations at Billions of events/week or greater scale either on-premise or in public cloud. Specific expertise in Highly Available data architectures across multiple availability zones is highly desired.
- You are passionate about engineering hygiene and operational excellence. You have the know-how to build an engineering organization that delivers it.
- You are familiar with agile processes, continuous integration, and test automation.
- You are a strategic thinker as it relates to scale and removing humans from the loop.
- You thrive when operating in broad scope, from conception through the continuous operation of 24x7 services to defined SLA’s.
- You distill complex and ambiguous situations into actionable plans for your team.
- You represent your customers’ perspectives. You plan for how they will be impacted by the services you build, and you always work to enable their success.
$200,000 - $235,000 a yearThe base salary range for this US full-time position is $200,000 - $235,000 subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.
Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role
The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.
A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.
As a Technical Support Engineer at Starburst you will: - Provide support for standard and custom deployments
- Answer break/fix and non-break/fix technical questions through SFDC ticketing system
- Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
- Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
- Provide upgrade support upon customer request
- Customer must be on a supported LTS version at the time of request
- TSE must communicate unsupported LTS requests to the Account team as these require PS services
- Conduct regularly scheduled technical check-ins with each BU
- Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
- Responsible for ensuring customer environments are on supported LTS versions
- Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information
- Contribute to our reference documentation
- Lead peer training
- Consultant to our content teams
- Own your personal technical education journey
- Contribute to or drive components of departmental and cross functional initiatives
- Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
- Provide feedback to your manager on continued ed. opportunities, project ideas, etc.
Some of the things we look for: - Bachelors Degree in Computer Science, Mathematics, Engineering, or a related field.
- 5+ years of support experience
- 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
Where could this role be based?- US, East Coast
$130,000 - $140,000 a yearThe base salary range for this US full-time position is $130,000 - $140,000 (+bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role
Starburst is looking for a Staff Software Engineer, Network Infrastructure to work with our globally distributed engineering team on the core of Starburst’s platform. This role will allow you to contribute to the advancement of Trino and Starburst directly by helping to rebuild the Starburst Galaxy Control Plane. Our managed SaaS and both open-source and proprietary software provide unique and interesting problems to be solved, and incredible learning opportunities for any engineer.As a Staff Software Engineer, Network infrastructure at Starburst you will:- Design, develop, and operate cloud networking and observability infrastructure for highly available Starburst Galaxy Control Plane.
- Continuously improve our engineering processes, tests, and systems that allow us to scale the code base and productivity of the team.
- Build resilient systems to monitor the performance of the infrastructure, diagnosing and troubleshooting issues, and making necessary changes to optimize system performance.
- Collaborate with teams globally and operate in a fast-paced environment.
- Provide exceptional customer support for both internal and external customers.
Some of the things we look for: - Prior experience developing distributed systems.
- Extensive software development experience with Java.
- Strong proficiency in cloud network infrastructure (specifically with service mesh technologies like Istio, Linkerd, or ServiceComb), security technologies and observability frameworks.
- Demonstrated experience with software engineering and design best practices.
- Appreciation for creating maintainable, performant, and high quality software as part of a fun, high-performing global team.
- Demonstration of ownership, grit, and bias for action - core values at Starburst.
$195,000 - $215,000 a yearThe base salary range for this US full-time position is $195,000 - $215,000, subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the Role
Starburst is looking for a creative, hardworking, and passionate Sr. Product Marketing Manager who wants to have an impact at a hyper-growth data and analytics company. In this role, you will work closely with product management, sales, marketing, and partner teams to develop compelling content and drive GTM initiatives to drive growth and adoption of Starburst products. Ideally looking for someone with technical content, product marketing, and/or product management experience at an enterprise software company in the database or analytics space.As a Sr. Product Marketing Manager at Starburst you will: - Own the messaging, positioning, and content strategy for Starburst Enterprise and our ecosystem partnerships
- Develop our unique value prop and differentiation, including competitive messaging
- Collaborate with sales, marketing, and product teams to support and develop GTM content
- Create compelling content for both internal and external audiences, including messaging guides, whitepapers, blog posts, web content for targeted use cases
- Work with cross-functional teams to build and help execute campaigns, events, presentations based on your developed expertise
- Enable internal and external stakeholders. Work with sales enablement, demand gen, partner teams, and others to ensure consistent messaging across all channels.
- Become a trusted expert in our products and ecosystems in which we play
Some of the things we look for:- Embodies Starburst values of character, competence, and ownership
- Experience in enterprise software product marketing or product management is preferred
- Proven ability to up-level technical concepts to focus on business value, alongside features/functions
- Empathetic team member who can lead cross-functional teams and projects
- Proactive, self-starter capable of independently running projects
- Strong written and verbal communication skills
- Experience in data platforms or analytics is a plus
- Startup experience is a plus
- Technical undergrad degree (e.g. computer science, engineering, data science) preferred but not required
- MBA or equivalent experience (e.g. management consulting) nice to have
$138,000 - $168,000 a yearThe base salary range for this US full-time position is $138,000 - $168,000 , subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About the role
Starburst is looking for a Software Engineer - CI/CD, DevOps to work with our Warp Speed team on Starburst Galaxy, the internet-scale data lake analytics platform. Starburst Galaxy is our flagship product and offers incredible value-add on the already stellar performance of the open-source Trino software. Starburst Warp Speed is a Starburst Galaxy component for accelerating clusters to leverage smart indexing and caching. This role provides you with the opportunity to contribute to the enhancement of Warp Speed cloud infrastructure directly. The role entails designing, building, and maintaining core Warp Speed cloud infrastructure.As a Senior Software Engineer - Cloud Infrastructure (CI/CD, DevOps) you will:- Be an expert in Starburst Galaxy’s architecture and cloud infrastructure approaches
- Ensure the reliability and scalability of the Warp Speed Galaxy infrastructure
- You’ll own the APIs for provisioning and upgrading cloud infrastructure across AWS, Azure & GCP
- You’ll own everything from continuous delivery to the tooling to provision and maintain developer environments
- Partner closely with engineers and engineering teams to deliver guidance on cloud infrastructure issues at any phase in the product life cycle.
- Improve software development workflows for engineering and operational efficiency.
Some of the things we look for:- Minimum 5 years experience with dev-ops and cloud design best practices.
- Cloud infrastructure architecture and orchestration experience
- Knowledge and experience in software development in Python or Java
- Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g. Amazon AWS, Microsoft Azure, OpenStack)
- Strong communication skills, effectively communicating ideas and concepts to both technical and executive audiences.
Bonus points:- University degree in computer science, engineering, mathematics, or related fields.
- Knowledge in Terraform, Pulumi, or similar infrastructure as code technologies
- Basic understanding of databases, data warehouses, and data processing
- Knowledge of distributed systems
- Experience with product management software like Jira
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role
As a Senior Software Engineer on the fully distributed Starburst Galaxy Reliability, Scalability, & Efficiency team, you’ll own the reliability, scalability and efficiency (performance/$) of Starburst Galaxy IaaS/SaaS as we grow. You will help design and build core infrastructure around Trino of the Galaxy Product itself, as well as build “the machine that builds the machine” that is used to operate our SaaS at scale. Daily tasks will include developing the backend infrastructure related to product features, building operational tooling, supporting our product in production, and driving collaboration with various stakeholders around the reliability, scalability and efficiency of Starburst Galaxy.
On the Core Infrastructure team, you will ensure the reliability and scalability of the Starburst Galaxy infrastructure as we grow to meet the demands of our customers. You’ll own the apis for provisioning and upgrading cloud infrastructure across AWS, Azure & GCP.
On the Delivery & Enablement team, you will enable the engineering organization to iterate on Galaxy confidently with maximum velocity, and minimum disruption. You’ll own everything from continuous delivery to the tooling to provision and maintain developer environments.
On the Observability team, you will provide comprehensive tooling, and the underlying infrastructure primitives, for the introspection and administration of the Starburst Galaxy product. This requires modifying both Trino and Starburst Galaxy services to maximize introspection while owning infrastructure that ensures that relevant data is surfaced in an accessible way to both internal and external customers. As a (Senior) Software Engineer - Cloud Infrastructure you will:- Develop and optimize the reliability, scalability, and efficiency of Starburst Galaxy service
- Design and build the core operational infrastructure of the Starburst Galaxy service following the immutable cloud infrastructure paradigm
- Continuously improve our engineering processes, tests, and systems that allow us to scale the code base and productivity of the team
- Provide considerate and timely review of your peers' pull requests and design proposals
Some of the things we look for :- Passion for software engineering, an interest in Infrastructure Engineering in particular
- Cloud infrastructure architecture and orchestration experience
- Experience developing software in Java and Typescript
- Experience with infrastructure as code and related tooling such as Pulumi or Terraform
- Prior experience in developing for or operating Trino is a huge plus
- Demonstration of ownership, grit, and bias for action - core values at Starburst
Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role
As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.
We're looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
Working hours are 9am CET - 6pm CET.
As a Customer Support Engineer at Starburst you will: - Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Some of the things we look for: - Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
220,000 - 250,000 a year
Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role
The Enterprise Account Executive at Starburst is a quota carrying, enterprise software sales position responsible for meeting and exceeding goals through generating and closing new opportunities while increasing awareness of Starburst in the marketplace. We are looking for motivated, focused, and coachable sales professionals with experience across the full spectrum of the software sales cycle – prospecting, defining, and articulating value proposition, pilot process management, business case development, negotiation, and closing.
As an Enterprise Account Executive at Starburst you will: - Drive new business opportunities for selling Starburst software and services engagements within assigned territory
- Develop and implement a sales strategy against assigned territory and/or targeted list of customers
- Develop a deep understanding of, and effectively articulate, the Starburst offering and value proposition in the market
- Constantly focused on pipeline generation within the territory to ensure long term success
- Interact with and leverage the Channel and Alliance partner community to find new opportunities and drive existing deals to close
- Manage opportunities through the sales cycle from initial inquiry to forecasted pipeline to deal design and close
- Meet quarterly and annual revenue objectives for your territory
- Provide continuous updates on all active accounts and report on sales, activities, status, and progress on a regular basis (via CRM, webex or in-person)
- Maintain a high level of customer satisfaction and reference-ability
- Travel for client visits and presentations
Some of the things we look for:- 5+ years of progressive SaaS software sales experience to companies
- Track record of success in closing business in large complex enterprise accounts
- Excellent negotiation, analytical, financial, and organizational capabilities. Able to thrive in an evolving, entrepreneurial structure and environment
- Outstanding verbal and written communication skills (Proficiency in German is needed)
- Ability to work at both a tactical and strategic level
- Must possess a can-do, self-starter mentality in a highly collaborative atmosphere
- Have experience working in high growth early-stage companies
- Data analytics software experience
- Business intelligence software experience
- Database/data warehousing platforms experience
Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the Role
We are looking for top performers who can match Starburst Data’s leading product offering with the right customer. While working with an all-star sales team at our fast paced growth company, you should be curious and have a basic understanding of our offerings. We will provide you with the training and support you need to be the best.You revel in the day to day details while maintaining a clear understanding of the big picture, effortlessly directing your sales efforts to our Account Executives.This position is a fantastic opportunity for a candidate eager to kickstart their career in software sales.
As a Sales Development Rep at Starburst you will: - Reach out to prospective customers with a well-researched hypothesis on how we can solve their pain
- Meticulously track and nurture your outbound activity
- Nimbly interact with potential customers through various points of contact including attending in person meetings, trainings, and trade shows with confidence and ease
- Learn the basics of prospecting and discovery to help jumpstart your career in sales
- Meet and exceed monthly, quarterly, and annual lead generation quotas
- Outbound prospecting through email, phone calls, and social media to schedule meetings for the Sales team
- Qualify leads and assess their needs to determine if they are a good fit for Starburst Data
Some of the things we look for: - Have an innate curiosity about how data is changing the world
- Enjoy a challenge and getting out of your comfort zone to aid in your personal and professional development/growth
- Adeptly prioritize and reprioritize based on the evolving demands of other departments
- Thrive in the unknown – and have a track record to prove it
$50,000 - $60,000 a yearThe base salary range for this US full-time non-exempt position is equivalent to $50,000 + commission, subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the Role
As a Starburst Data Customer Support Engineer - Tier 1, you will be responsible for supporting our Galaxy customers as they submit how-to questions and break/fix problems. You’ll recommend approaches ranging from configuration guidance to troubleshooting security, and integration-related issues to ensure our customers can maximize their experience using Trino. You’ll also liaise with other teams to ensure customers are serviced appropriately and in a timely fashion.
We are seeking a skilled Support Engineer with hands-on experience in cloud technologies and SQL debugging, proficient in addressing cluster stability challenges. The ideal candidate has extensive support experience in SaaS, coupled with expertise in cloud tech, big data, and security. Strong communication and time-management skills, adaptability to fast-paced environments, critical thinking, and proactive problem-solving are essential for this role.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
Working hours are 8am - 5pm Eastern Time.As a Customer Support Engineer - Tier 1 at Starburst you will: - Respond to and resolve Galaxy customer inquiries via chat, email, or call session, within specified SLA windows
- Troubleshoot and debug complex problems, collaborating with cross-functional pre- and post-sales teams to align internally, identify root causes, and implement solutions to ensure customer satisfaction
- Escalate and manage escalated issues with our Support Leadership team and Engineering to ensure positive outcomes for our customers
- Contribute to our customer-facing self-serve knowledge base
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Eagerness to learn and understand containerized environments to help support smooth deployments and orchestration of applications
- Demonstrate strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues
Some of the things we look for: - Cloud technologies (AWS, Azure, GCP)
- Big Data (Hadoop, Data Lakes, Spark)
- Experience in the design and implementation of cloud architectures, leveraging AWS, Azure, or GCP services to meet customer requirements
- Experience maintaining stability, reliability, and performance of cloud-based systems or implementing best practices for monitoring, scaling, and optimization.
- Docker and Kubernetes
- Security (LDAP, OAuth2.0, Authorization, SSL/TLS)
- Familiarity with languages like; Java, Bash, Python, and SQL
$70,000 - $80,000 a yearThe base salary range for this US full-time position is $70,000 - $80,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
Do it with excellence
Creator success is our success
Default to generosity
Work in public
Create every day
Teach everything you know
We have Integrity
We move Quickly
We are Data-Driven
We are Transparent
We are Pioneering
We are Collaborative
Our Valued Behaviors
• We're on It
• Make It Simple
• The Full Story Told in Broad Daylight
• We Win as One
• Champion Diversity
• The Future Is Bright
We are one Zoox
We trust each other
We are inquisitive
We are mission-driven
Be the owner of your days
Rise to any challenge
Brighten the lives of those around you
Let your unique self shine through
Pursue Deliberate Simplicity
Let Curiosity Lead
Own Your Part
Act then adapt
Defy the Ordinary
Go Further Together
Same team
Progress over perfection
Give a shit
Innovation
Diversity, Equity & Inclusion
Excellence
Excellence t
Agility
Integrity
We care about each other
We maintain a healthy work-life balance and we always take care of one another.
We're nimble
We're proud to wear many hats and do whatever it takes to get things done. We don't shrug our shoulders or shy away from doing something because it's not part of our job descriptions.
We listen
People First
Maximize Efficiency
Make Your Mark
Ownership
Always share whether we succeed or fail
Make the impact worth the effort
Represent the real world
Make it measurable
Be an owner
Embrace Mistakes
Be Hypothesis-Driven
Practice Self-Reflection
Be Curious
Service
Win together
Bring your best
Embrace the pace
Don't be an asshole | Be a good human
Focus on the customer
Transparency
Inclusion
Responsibility
Gratitude
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
We believe in the importance of 'Getting Sh!t Done'
We believe In learning and the power of “yet”
We believe starting from first principles gives us the courage to think differently.
We believe being human means recognizing the humanity in ourselves and others.
We believe businesses don’t have problems, people do.
Be Boomi
We show up for each other with empathy, compassion and purpose.
We strive to integrate a more diverse voice for a stronger and smarter team.
We win as One Boomi.
Be You
We lead with integrity.
We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
Be Bold
We commit to continuously being better.
We strive to exceed our customers, partners and community's expectations.
Our curiosity drives us to do better.
We are inspired by yesterday, but create for tomorrow.
Direct & transparent
Win together
High agency
Dev love
Ownership
Everyone is an owner at Starburst and has the autonomy to make a significant impact on where we are today and where we are going. Regardless of the role you perform here, we want drivers. If you see something that can be improved, don’t wait for someone else to improve it. Every employee has equity and this is truly your company – and ours.
Competence
As individuals, we are constantly striving to master our craft and give our best as we get things done. While individual contributions are recognized and rewarded, we also work to build an inclusive meritocracy across the entire organization where accountability is key. High performance at Starburst is both an individual and team sport.
Character
As a team, humility, grit, and authenticity are at the core of who we are. As individuals, we care more about what’s best for our company and customers over being right. We also recognize that startups have ups and downs and when we inevitably face hard times, our perseverance helps us stay the course and work harder. Through it all, we are authentic in everything we do and always operate with honesty.