Hi, We're Zapier!

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted:  3/26/2025

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Location: North America 

​

Hi there!

​

Zapier is on a mission to make automation work for everyone. As we expand upmarket and deepen our focus on enterprise, we are looking for a Senior Demand Generation Manager to lead our Demand Generation and Lifecycle teams, driving high-impact campaigns that generate sales pipeline and revenue.

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This role will be responsible for developing and executing full-funnel demand generation strategies, working closely with Sales, Product Marketing, Lifecycle Marketing, and Performance Marketing to fuel Zapier’s continued growth in the mid-market and enterprise space.

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You are a demand generation leader with a strong track record of driving pipeline growth and 8+ yrs of experience. You know how to build and execute multi-channel marketing campaigns that engage the right audience and convert them into sales opportunities.
• You understand how to fuel a Sales-Led Growth  motion within a Product-Led Growth company. You’ve built Product Qualified Lead motions, leveraging email, in-product messaging, and behavioral signals to surface high-intent users and drive conversion at the right moment.
• You understand the power of automation and how it transforms marketing. You enjoy building workflows that improve efficiency, whether it’s optimizing lead nurture sequences, automating reporting, or streamlining campaign execution. You’re naturally curious about AI and emerging marketing technologies, always looking for ways to experiment with new tools and enhance your team’s day-to-day work. You know your way around marketing automation platforms, CRM systems, and AI-driven solutions, and you’re excited about how AI can reshape demand generation.
• You understand the full customer journey, from awareness to conversion to expansion. You have experience leading Account-Based Marketing (ABM) programs, working closely with Sales teams to engage high-value accounts. You also know how to optimize lifecycle marketing, ensuring leads move through the funnel with the right nurture strategies at each stage.
• You’re a data-driven marketer who thrives on experimentation. You use insights to test, iterate, and optimize campaigns, always looking for ways to improve conversion rates and increase efficiency. You partner with Revenue Operations to ensure accurate tracking and reporting on MQLs, SQLs, PQLs, pipeline, and revenue impact.
• You are a collaborative leader who can bring together teams across marketing and sales. You lead and mentor the Demand Generation and Lifecycle teams, fostering a culture of high performance, continuous learning, and innovation. While you won’t own paid media, you know how to work with the Performance Marketing team to align demand gen efforts with broader acquisition strategies.
• You are a clear communicator who can distill complex strategies into simple, actionable plans. Whether it’s leading a team meeting, writing a strategy doc, or sharing insights with leadership, you ensure stakeholders understand what’s working, what’s not, and what’s next.
• You thrive in fast-moving environments where priorities shift, new challenges arise, and opportunities emerge. You take ownership of your work, stay focused on business impact, and aren’t afraid to challenge the status quo to improve results.
• You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

​

Things You’ll Do

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​

• Develop and execute demand generation strategies to drive qualified leads and pipeline for the Sales team, balancing PLG and SLG motions.
• Lead the Lifecycle Marketing team, optimizing nurture programs, conversion strategies, and retention efforts.
• Build and run Account-Based Marketing (ABM) programs, working with Sales and BDR teams to engage and convert strategic accounts.
• Partner with the Performance Marketing team to align on paid campaigns, ensuring they support demand generation and pipeline goals.
• Use data and insights to optimize performance, running experiments and iterating on campaigns to improve conversion rates and efficiency.
• Collaborate with Revenue Operations to ensure accurate tracking of MQLs, SQLs, pipeline contribution, and revenue attribution.
• Create a culture of experimentation, testing new approaches across email, ABM, webinars, content marketing, and lifecycle strategies.
• Lead and mentor the Demand Generation and Lifecycle teams, ensuring alignment, clarity, and execution against key objectives.
• Advocate for marketing’s role in revenue generation, ensuring demand gen efforts align with Sales and company-wide growth priorities.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

Location: Americas (EST to PST)

​

MG4

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We're looking for an Engineering Manager to lead the Edge team at Zapier. We’re on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.

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The Edge team sits at the heart of our infrastructure, where innovation meets impact. The work we do is foundational to the success of millions of users across the globe. In this role, you’ll have the opportunity to nurture a high-performing team, shape strategic direction, and foster meaningful outcomes for both Zapier and the people who rely on it every day.

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This role blends strategy, technical leadership, and people-first management. You’ll support the Edge team in building and maintaining key infrastructure and services that power our automation platform. Your day-to-day will involve leading with empathy, communicating with clarity, and helping your team do their best work—sustainably.

​

• Construct and monitor: Your team will build and run our vital business services, affectionately known as 'Zaps'. Your drive for engineering excellence and scalability will ensure that these services perform optimally, powering millions of users across the globe.
• Execute and Authenticate: Your technical skills and strategic judgment will be instrumental to our operations. Your team will be responsible for executing and authenticating actions within our system, ensuring our users enjoy a seamless experience.
• Enable and Empower: Your and your team’s work will be crucial to the continued evolution of Zapier's core workflow product along with the broader product catalog. Collaborating with other team leaders, you'll align technological advancements with broader company objectives.
• Own and Evolve: Your team’s contribution will be both meaningful and valued. You'll take ownership of business metrics and work diligently towards their development. These metrics assist our entire organization in assessing performance and steering future strategy.

​

About You

​

• You are an effective team builder. You're no stranger to this kind of work. You have at least two years of experience managing teams of Backend Engineers. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.
• You’re a product thinker. As an Engineering Manager, you’ve worked to set goals, metrics, and a strategy for a product-focused Engineering team. You push your team to prioritize impactful work to meet the company’s goals.
• You can keep track of, prioritize, and lead multiple projects. We're a small team, and there's no shortage of things you could be doing in a day. You'll carve out time for functional projects and make sure they solve real problems the team faces -- ideally making development even easier.
• You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns. Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions.
• You are a skilled engineering leader. You've got a strong background in leading a team of Engineers working in our stack (Python, Django or React, ES6 or Node.js, etc.).  Even if you aren't a daily coder, you regularly exercise your coding muscles and try to be an asset in any technical context your team may need.
• You're adaptable. You've been in fast growing companies and know how to build, change, and adapt to the needs of a company as it grows.
• You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

​

Things You'll Do

​

• Partner closely with your engineering function and peer design function and product function to create a trio that tackles user problems and solutions.
• Develop effective ways to communicate, monitor, and lead your team through weekly one-on-one’s and team meetings.
• Keep leadership informed of your team’s progress in ways that are transparent, approachable, and engaging.
• Mentor engineers and help them grow in their careers through coaching, sponsorship, and thoughtful guidance.
• Participate in code reviews, learning and spreading technical knowledge throughout Zapier -- moving knowledge to documentation where appropriate.
• Occasionally dive into the code; fixing bugs, improving developer experience, smoothing edges -- sometimes even spiking out small proofs of concept.
• Collaborate across various disciplines (Product Managers, Designers, Researchers) to help set technical roadmaps that will achieve business goals through engineering best practices.
• Actively recruit, onboard, and train new engineers at Zapier. This might involve tweaking the skills portions of interviews, or writing better documentation.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job posted: 5/12/2025

​

Location: Americas preferred

​

Hi there!

​

Are you ready to make a real impact in a dynamic and innovative environment? We're thrilled to invite you to join the Data AI/ML team at Zapier as a Senior Machine Learning Engineer!

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As a member of our Data AI/ML team, you'll be at the forefront of our AI & Machine Learning initiatives. This is your chance to empower our product, business and engineering teams to leverage AI on a daily basis. You'll play a pivotal role in enhancing Zapier’s machine learning & AI tooling capabilities and influencing the way we build products using these tools. Your expertise will provide invaluable technical mentorship and assistance in scaling our use of AI/ML across the company.

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

​

Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:

​

About You

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​

• You have 7+ years of experience working with Machine Learning (ML) in production (with at least 1-2 years experience specific to Large Language Models (LLM)). You have experience writing clean Python code with reproducible results. You have knowledge of ML/LLM data structures and modeling, software architecture, libraries and frameworks to create models that sufficiently meet the needs of project goals.
• You combine your strong applied ML/LLM knowledge with statistical expertise (e.g. confidence intervals, regression modeling, significance testing). You have strong mathematics skills, especially in statistics, to create algorithms. This includes demonstrated experience with common ML techniques for deep data mining and exploration (e.g. predictive modeling, time series modeling, classification, and clustering techniques).  Understand how to determine the right machine learning algorithms for a given task and evaluate their performance, including understanding the trade-offs between different models and selecting the most suitable one based on the data and problem at hand.
• You have a strong understanding of how LLMs and ML models succeed in a production environment. You have experience developing and improving upon evaluation frameworks for LLMs which focus on performance, reliability, and bias assessment/mitigation. You have extensive experience working with user data to engineer features for models, select appropriate model architectures, tune model parameters, and evaluate model quality. You have familiarity with fine-tuning models to achieve their maximum performance, i.e. optimizing hyperparameters, handling overfitting, A/B testing, and improving the efficiency of algorithms.
• You’re familiar with various prompt techniques for LLM grounding such as chain-of-thought, static few-shot examples, and dynamic few-shot. You’re familiar with Retrieval-Augmented Generation (‘RAG’) systems. You have an understanding of how to optimize knowledge retrieval for improved model accuracy and speed.  You can apply your knowledge of different indexing/chunking strategies on the data to achieve desired goals. You understand semantic search and vector databases, and how they differ from classic retrieval methods and databases. Experience with reranking and knowledge graphs is a plus.
• You have a strong engineering sense. You’re familiar with automating ModelOps/DataOps processes which include creating pipelines and understand how CI/CD processes work.  You’re a stellar data wrangler and have experience cleaning and structuring data for modeling purposes.
• You are a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You communicate complex technical topics clearly and in an approachable way.
• You have proven stakeholder management expertise. As a collaborative thought partner, you're gifted at explaining your findings clearly to a non-technical audience. You have experience partnering with product and engineering to deliver business value through scalable ML/LLM development and deployment.
• You enjoy collaboration and knowledge sharing. You appreciate our team’s values of eagerness to collaborate with teammates with any level of statistical and ML/LLM knowledge, iterating over your deliverables, and being curious.
• You are an out of the box thinker. You employ your creative thinking skills to come up with new solutions and approaches that meet business objectives. You have sound problem-solving skills to refine prototypes and troubleshoot performance issues. You remain up to date on the latest innovations in machine learning in order to develop solutions that scale.
• You understand that perfect is the enemy of good. You will default to action by initially shipping solutions that simply work and work simply while iterating as needed.
• You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

​

Things You’ll Do

--------------------

​

Zapier is a fast-growing and remote-first company, so you'll get experience on many different projects to support our stakeholders. Here are some things you might get to help our teams with:

​

• Work with Engineering teams to develop and improve ML and LLM models, as well as refine our systems and processes in the space.
• Design, implement, deploy, and improve upon prompting for LLMs with comprehensive evaluation suites to assess model performance and reliability.
• Collaborate with other Data teams to develop ML projects in various sectors of the business.
• Create LLM and ML model prototypes based on project specifications.
• Process data for model fine tuning and fine-tune models for maximum performance that meet business needs.
• Build and deploy data models as well as RAG systems.
• Implement changes to algorithms to improve ML model performance as well as troubleshoot and address problems with deployed ML models to improve user experience.
• Develop data literacy programs and provide easy-to-use tools with clear documentation, examples, and tutorials.
• Participate in the on-call rotation (about 1 week per quarter) to support our production services.

​

Our stack is best summed up by: Databricks, AWS(S3), Python/Typescript, Airflow, dbt, Kafka, Braintrust.

​

Senior Machine Learning Engineer vs Other Roles At Zapier

​

How do we discern between a ML Engineer vs Applied AI Engineer? The following are discrete topics we expect to see a deep competency in specifically for ML Engineers:

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• Strong background in statistics.
• ML techniques for deep data mining and exploration.
• Automating DevOps/ModelOps/DataOps processes with pipelines and CI/CD.
• Data wrangling and building data pipelines.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 04/29/2025

​

Location: North America (PST working hours required) 

​

Hi there!

​

Zapier’s on a mission to make everyone more productive at work. We help people automate the boring and repetitive parts of their day so they can focus on meaningful work. We’re looking for a Sr. Technical Account Manager to join our growing Enterprise team. In this role, you’ll work directly with our most strategic customers, helping them design scalable workflows, troubleshoot technical issues, and build long-term automation strategies that drive business success.

​

Our Commitment to Applicants

​

• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You’re deeply experienced in technical customer support for upmarket or Enterprise customers. You’ve spent 7+ years working in API support, SaaS environments, or consulting roles where solving complex technical challenges was the norm.
• You have strong technical acumen. You can confidently read logs, debug highly technical workflows, and interpret error messages. You’re comfortable navigating the backend of systems and can troubleshoot issues that go far beyond surface-level symptoms.
• You understand how webhooks, APIs, and authentication schemes work. You can explain these concepts to both technical and non-technical stakeholders and aren’t afraid to dive into a payload or script to figure out what’s wrong.
• You’re familiar with common programming languages and coding concepts. You may not be a developer, but you can confidently read, understand, and debug basic code. Bonus points if you’ve got working knowledge working with JavaScript or Python, especially in automation or data transformation use cases.
• You’ve worked closely with Enterprise customers and understand how their needs differ from self-serve or SMB segments. You tailor your approach to stakeholders with varied technical backgrounds and build trust by providing reliable and scalable solutions.
• You’re an excellent written and verbal communicator. Whether it’s live on a Zoom call or documenting your findings, you convey complex information in clear and useful ways.
• You love collaborating. From Sales and Success to Product and Engineering, you know how to partner cross-functionally to resolve issues and advocate for customer needs.
• You’re passionate about automation. You stay up-to-date on industry trends and get excited about helping customers unlock value with Zapier.
• You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

​

Things You’ll Do

--------------------

​

Technical Support and Troubleshooting:

​

• Provide 1:1 priority support for Enterprise customers, resolving business-critical issues promptly and effectively.
• Offer comprehensive technical guidance and troubleshooting assistance through multiple channels such as scheduled Zoom calls, email, and support tickets.
• Develop and present action plans and use case visualizations to assist customers in designing efficient workflows using Zapier.

​

Customer Relationship Management:

​

• Build and maintain strong relationships with assigned customers and multiple stakeholders, acting as their dedicated support representative and internal advocate.
• Schedule regular Zoom calls for customer check-ins, providing ongoing guidance, workflow reviews, and brainstorming expansion opportunities.
• Manage a portfolio of assigned customers, ensuring proactive personalized attention, timely assistance, and strategic guidance.

​

Cross-functional Collaboration

​

• Foster strong relationships with Sales, Success, Product, Marketing, and Engineering teams to ensure seamless customer support and integrate feedback into organizational processes.
• Coordinate across teams to rapidly address complex issues and manage escalations.
• Serve as a liaison between assigned customers and internal teams to maintain clear communication and deliver a top-notch customer experience.
• Partner closely with the Customer Success teamto support development and implement customized success strategies for each customer.

​

Customer Strategy:

​

• Implement processes for monitoring and analyzing customer health metrics, usage patterns, and engagement levels.
• Provide regular health reports to customers and internal teams to proactively address potential issues.
• Encourage proactive use of Zapier by guiding customers on best practices and advanced features to enhance productivity.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 5/8/2025

​

Location: Americas

​

Hi there!

​

We’re looking for an experienced Account Executive to join our growing Sales team. In this role, you’ll join the Core sales team and be responsible for selling Zapier’s Automation platform offerings to customers across the globe. A successful Account Executive has demonstrated success selling outbound to companies with under 250 employees and inbound to companies with 250+ employees. They can build a pipeline through both inbound and outbound channels, can successfully sell to both executive buyers of Zapier and technical end users of the product, work collaboratively with cross-functional teams (Product Marketing, Engineering, Demand Generation, RevOps, etc), and take ownership for the outcomes of the program.

​

If you want to advance your career at a fast-growing, profitable, impact-driven company, read 

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You have 2+ years of demonstrated quota-carrying success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations at the SMB and mid-market level, with a strong focus on automation, integrations, and enhancing tech stack efficiency.
• Proven track record of success in closing SMB and Mid-Market software deals over $50K, and meeting or exceeding your sales quota
• Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.
• You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
• Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.
• Excellent communication skills both with customers and within an organization
• Ability to develop and navigate senior-level relationships quickly and effectively
• You thrive in a state of ambiguity and are motivated by strong personal drive
• You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

​

Things You’ll Do

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• Drive revenue for Zapier, owning the entire sales cycle through close
• Deeply understand your customers to uncover customer needs and pain points
• Navigate complex multi-party sales and win trust through consultative sales conversations with executives
• Collaborate and work with Solutions Engineering, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers
• Own sales activity and monthly revenue forecasting in Hubspot
• Provide recommendations to our product teams to help influence our Enterprise roadmap

​

How to Apply

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​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

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​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

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Job Posted: 4/28/2025

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Location: Americas Central Time (GMT-6) or Eastern Time (GMT-5), we are open to other locations but NOT other time zones.

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We’re looking for an experienced Support Manager who will be responsible for our team aligned to the Central or Eastern (Americas) timezones. In this role, you'll support a Global Support team, and report to the Senior Manager of Global Support.

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If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… 

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

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​

As a Manager in the Global Support organization, you play a critical role in both the day-to-day excellence and long-term evolution of how we support our customers at Zapier. You'll lead and mentor a team of Individual Contributors (with future potential to manage Team Leads), ensuring the delivery of world-class support and a consistently positive customer experience. This role requires a strong focus on performance management, cross-functional collaboration, and strategic contributions that align with both departmental and company-wide goals. At the core, you bring a deep sense of customer centricity—consistently putting the customer’s needs at the center of your decisions and advocating for what’s best for them. You genuinely enjoy working with our users directly and aren’t afraid to jump in—whether it’s through hands-on support, or solving issues side by side with your team. You thrive on making things easier, faster, and more impactful for our customers every day. 

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You are not only accountable for results—but for shaping how we get there. You’ll apply a strategic mindset to how your team operates, continuously identifying opportunities to improve customer experience, influence process efficiency, and evolve Support’s role as a value driver across the business.

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Your leadership approach should combine clear performance expectations with a growth-forward mindset—developing team members through regular coaching, supporting their long-term career progression, and highlighting and celebrating meaningful impact. You’ll hold space for your team to thrive, while consistently raising the bar.

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Cross-functional collaboration is critical, and you’ll build strong relationships across Product, Sales, Engineering, and Support Operations to proactively unblock issues, raise insights, and ensure Support is delivering at a high level. You’ll also lead and support key departmental projects, and consistently bring forward new ideas that align with Zapier’s strategic bets and our vision for fast and accurate support.

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Above all, you’ll be a visible and engaged leader—balancing team coaching, customer insight, and strategic execution to ensure your team is set up to deliver exceptional results.

​

You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

​

Key Responsibilities

------------------------

​

As a manager, your ability to adapt and allocate time effectively to different areas will be critical to your success and the success of your team.

​

• Team performance: Leading and mentoring your team to provide exceptional support, with a focus on high performance and team member development. This includes coaching, performance tracking, conducting regular one-on-one sessions, and fostering a positive team culture.
• Customer Connection: Spending a minimum of 2 hours in customer facing queues each week to maintain product knowledge and hear from customers directly, ensuring you stay connected to the customer experience.
• Operational excellence: Ensuring smooth operations and collaborating with other teams (such as Support Operations and Engineering). This involves optimizing processes and making sure your team is appropriately trained and following best practices.
• Evolving Support as a business operator/owner: Driving and overseeing support projects aligned with company goals and strategy, and evolving your team’s workflows as Support scales. This includes planning, coordination, and ensuring high-quality deliverables on strategic projects.
• Company strategy and business awareness: Understanding the company’s strategy and how your team’s efforts contribute to the overall mission. Keeping your team aligned with company goals and providing relevant updates and guidance as business priorities evolve.
• Communication, Collaboration & Change Management: Building strong relationships with stakeholders and promoting a “first team” approach to problem-solving. Hosting team meetings, encouraging feedback and participation, and effectively leading your team through change initiatives.
• Leader accountability & growth: Set aside time to track your impact, seek feedback, and regularly reflect on how you’re showing up as a leader. Demonstrate follow-through on your goals and actively develop your leadership craft.
• Diversity, Inclusion, Belonging and Equity (DIBE): Promoting a diverse and inclusive team culture. Ensuring equitable opportunities for all team members and actively fostering a sense of belonging on your team.
• Interviews (ad hoc): Interviews should take up less than 5% of your total time. Given current hiring plans, interview blocks should not be baked into your week and instead prepare for possible future batches of interviews by working through priorities with your Manager.

​

Key Performance Indicators:

​

• Team performance (directs and indirects)
• Strategic impact & project execution
• Customer experience & operational goals
• Change leadership & team communication
• Talent management & leadership accountability
• Engagement and satisfaction
• Hiring & capacity planning

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​