At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
Mission and Vision
We're humans who simply think computers should do more work.
At Zapier, we push boundaries with AI and automation to build products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. But it’s not always easy—we move fast and we're working in an industry that moves fast too.
If you’re someone who thrives on driving change, knowing you'll get the feedback and support to make a meaningful impact, then you'll fit right in. Your work will directly fuel our customers’ success, and as they grow, so will you.
Our Values
Default to Action
Default to Transparency
Grow Through Feedback
Empathy over Ego
Build the Robot
Meet Our Team
Perks and Benefits
- Fertility and family planning support
Because Zapier is an all-remote company and people can join our workforce from almost any country, our benefit programs and their access/availability differ across the globe. With the aim to support Zapier teammates in the best way we can, we currently offer:
- Healthcare, dental, and vision in the UK, Canada, and the United States
- Retirement plans with employer match in the UK, Canada, New Zealand, Australia, and the United States
For countries where we do not have entities or provide company-sponsored benefits, we add a regional benefits premium to our pay ranges (in these instances, when recommendations are made for base pay, the benefits premium has already been factored in).
We have four fully-funded ERGs: Black, Indigenous, People of Color (BIPOC), PRIZM (LGBTQIA+), EMPOWER (Encouraging, Motivating, and Promoting Opportunities for Women to Excel and Rise), and MINDZ (Mental Inclusivity + Neurodiverse Zapiens). Our ERGs build community and provide input, advocacy, and education while equipping members and allies with professional and personal development, networking opportunities, and community outreach and events. We ensure ERG leaders have the company’s support to balance their work & gain new skills in their roles.
We also value giving back to our global communities. We partner with organizations that align with our people, product, and public good, host volunteer events, and encourage Zapiens to volunteer in their local communities.
- Flexible time-off policy (most teammates take 4-6 weeks off per year for vacation and holidays)
- 1 annual company summit to an awesome place
- Anniversary reward program (at 1, 3, 5, and 10 years)
- Live Well budget (wellness, travel, meals and entertainment, personal life expenses)
- Work Well budget for job-related expenses (software, equipment, etc.)
Our Tech Stack
Careers at
Zapier
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 1/24/2025
Location: Americas
Hi there!
We’re looking for an experienced Account Executive to join our growing Sales team.
In this role, you’ll join the Emerging sales team and be responsible for selling Zapier’s Automation platform offerings to customers across the globe. A successful Account Executive has demonstrated success selling to companies with employee counts between 250-999, can build pipeline through both inbound and outbound channels, can successfully sell to both executive buyers of Zapier and technical end users of the product, works collaboratively with cross functional teams (Product Marketing, Engineering, Demand Generation, RevOps, etc), and takes ownership for the outcomes of the program.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
- You have 3+ years of demonstrated quota-carrying success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations at the SMB and mid-market level, with a strong focus on automation, integrations, and enhancing tech stack efficiency.
- Proven track record of success in closing SMB and Mid-Market software deals over $50K, and meeting or exceeding your sales quota
- Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.
- You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
- Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.
- Excellent communication skills both with customers and within an organization
- Ability to develop and navigate senior-level relationships quickly and effectively
- You thrive in a state of ambiguity and are motivated by strong personal drive
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
- Drive revenue for Zapier, owning the entire sales cycle through close
- Deeply understand your customers to uncover customer needs and pain points
- Navigate complex multi-party sales and win trust through consultative sales conversations with executives
- Collaborate and work with Solutions Engineering, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers
- Own sales activity and monthly revenue forecasting in Hubspot
- Provide recommendations to our product teams to help influence our Enterprise roadmap
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 2/10/25
Location: Americas time zones (Atlantic, Eastern, Central, Mountain, and Pacific)
Hi there!
As Zapier continues to scale our mission to democratize automation, we're looking for a Senior Backend Engineer to join the cutting-edge Functions team. This team is building a new, code-first product that enables developers to create powerful, flexible workflows by combining the simplicity of Zapier's platform with the full control of code.
As part of this team, you'll tackle exciting technical challenges, like designing scalable systems, improving the developer experience, and enabling seamless interaction with Zapier's library of over 7,000 integrations. You'll be at the forefront of creating tools that make automation accessible to technical users, giving them the flexibility to build exactly what they need—all while Zapier handles the hosting, authentication, and infrastructure.
If you're passionate about building elegant solutions for developers and want to work on a product that's defining the future of automation, we'd love to hear from you!
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
You have 6+ years of experience with a minimum of 2 years at a senior level. You've dedicated at least 4 of those years to crafting and refining web-based software products.
Required Technical Skills/Experience:
- Strong expertise in using TypeScript and Node.js for building backend services.
- Strong system design and architectural skills.
- Strong communications skills, including experience talking directly to customers.
- Experience architecting and maintaining production infrastructure in AWS.
Nice-to-Have Technical Skills/Experience:
- Familiarity with the Python ecosystem and execution model.
- Experience managing execution of untrusted workloads in a controlled and safe fashion
- Familiarity with LSP (Language Server Protocol) systems
- Experience with observability tooling, particularly related to operational reliability
- Awareness of security principles and experience securing publicly accessible sensitive systems
- Experience building event driven systems
- Expertise in AWS Lambda, Docker, and other containerization tooling
Non-technical skills/experience:
- You live by the "always ship new code" mantra. You take pleasure in releasing code frequently, knowing that every deployment brings with it enhancements that directly impact users. You believe in frequent, iterative improvement.
- You value collaboration. You understand that building software is a team sport, and you enjoy working as part of a tight-knit team. You’re happy to pitch in and help the team, whether by reviewing code, pairing on a tricky problem, or just thinking about how to solve the challenges we’re facing.
- You're driven by results, not by process. In the ever-changing landscape of software development, you recognize that while processes are essential, they should never overshadow the end goal: delivering exceptional value.
- You care about the 'why' more than the 'what'. If priorities seem nebulous or not optimized, you're confident and proactive in seeking clarity, ensuring that the team's efforts align with the broader vision. Misalignments don't escape you, and you're quick to flag them.
- You're intentional and articulate. Every design choice you make stems from a place of intentionality. You're not one to follow the herd blindly. Instead, you advocate robustly for your design choices and implementation strategies.
- You love teaching. You enjoy sharing knowledge with the rest of your team and building a culture of continuous growth. You have experience coaching engineers to help them level up.
- You're an avid learner. The tech world's constant evolution excites you. Always on the prowl for the next big thing, you're quick to immerse yourself in the intricacies of its implementation.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
The Functions team is a small, nimble team working to scale a new product from hundreds to tens-of-thousands of users. As such, a successful applicant will likely get the opportunity to work on a variety of project, including:
- Participate in customer calls, understand pain-points, and work with your peer engineers and EPD (Engineering, Product, Design) leadership to suggest possible technical solutions to the wider team.
- Build features that allow customers to more easily handle errors in their automations by merging Zapier integrations existing error processing routines with language-native error handling.
- Work on improving our Functions execution model, such that we can run arbitrarily long untrusted integrations safely and efficiently.
- Build excellent migration tooling, so customers code is automatically updated as integrations change in the Zapier system.
- Leverage our observability tooling to track and understand user pain-points. Turn these insights into actionable tasks for the team.
You’ll also have the opportunity to specialize in a variety of areas of the Zapier codebase. Focusing on a specialization will not limit your growth at Zapier as we believe that each engineer brings a unique perspective and can contribute in all areas. We encourage collaboration and will frequently have engineers contribute across teams to assist with projects.
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 4/9/2025
Location: Americas
Hi there!
We’re looking for an experienced Enterprise Account Executive to join our founding Upmarket Sales team.
In this role, you’ll join the Enterprise Sales team and be responsible for selling Zapier’s Automation platform offerings to customers across the globe. A successful Account Executive has demonstrated success selling to companies with employee counts between 1K-5K, can build pipeline through both inbound and outbound channels, can successfully sell to both executive buyers of Zapier and technical end users of the product, works collaboratively with cross functional teams (Product Marketing, Engineering, Demand Generation, RevOps, etc), and takes ownership for the outcomes of the program.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
- You have 5+ years of demonstrated success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations at the mid-market level, with a strong focus on automation, integrations, and enhancing tech stack efficiency.
- Proven track record of success in closing enterprise-level software deals over $100K and meeting or exceeding your sales quota
- Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.
- You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
- Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.
- Excellent communication skills both with customers and within an organization
- Ability to develop and navigate senior-level relationships quickly and effectively
- You thrive in a state of ambiguity and are motivated by strong personal drive
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
- Drive revenue for Zapier, owning the entire sales cycle through close
- Deeply understand your customers to uncover customer needs and pain points
- Navigate complex multi-party sales and win trust through consultative sales conversations with executives
- Collaborate and work with Solutions Engineering, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers
- Own sales activity and monthly revenue forecasting in Hubspot
- Provide recommendations to our product teams to help influence our Enterprise roadmap
Why Join Us?
----------------
- Work with a fast-growing, profitable company leading the no-code automation space.
- Play a pivotal role in shaping our Enterprise Sales strategy and driving Zapier’s expansion upmarket.
- Engage with top-tier enterprise customers and solve complex automation challenges.
- Collaborate with an exceptional team in a fully remote, flexible work environment.
- Competitive salary, generous benefits, and a strong culture of growth and learning.
If you’re excited about helping enterprises unlock the power of automation, we’d love to hear from you!
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
Location: Americas
MG4
We're looking for a technical Engineering Manager to join our Revenue Zone - a critical area focused on building customer-centric revenue systems that power Zapier’s monetization and subscription experience.
As an Engineering Manager in the Revenue Zone, you will lead a team of engineers responsible for building, scaling and optimizing our revenue/monetization systems. Your team’s mission includes:
- A comprehensive catalog system that defines all customer offerings (Plans, Add-ons, and more).
- A scalable billing platform to support reliable monetization of Zapier’s products.
- Enhanced multi-product purchasing experiences with seamless checkout.
- Global tax compliance capabilities to meet regional regulations.
- A frictionless payment experience that drives Zapier’s subscription business.
- A robust subscription management system that enables flexible pricing and packaging.
You'll collaborate with Finance, Data, Product, Design and Support teams to ensure our systems are reliable, scalable, and aligned with business goals.
About You
-------------
- You are an effective team builder and a skilled engineering leader. This isn't your first rodeo. You have at least two years of experience managing a cross-functional team of engineers comprising frontend, full stack, and backend. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.
- You’re a collaborator. You leverage your strong communication skills to align on a shared vision and strategy with your Product and Design partners, ensuring that everyone is on the same page and working towards common goals. Your ability to build relationships and foster cooperation leads to successful project outcomes and a cohesive team dynamic.
- You’re an advocate for your cross-functional stakeholders. You actively seek input from stakeholders and integrate their feedback into decision-making processes. Your strategic approach and transparent communication style foster trust and alignment across teams, equipping them to handle changes and challenges effectively.
- You have deep customer empathy and thrive in the details. Zapier’s revenue systems power every purchase and maintain every customer relationship. With a customer-centric approach, you work with your team to improve the customer experience and participate in programs to enhance our product offerings.
- You’ve shipped production code and you know what great code looks like. You contribute to design discussions, review code, and establish quality standards for your team. A solid grasp of engineering skills is essential, along with a practical understanding of software development practices. Understanding the current state, anticipating future developments, and maintaining a strategic view is important to you.
- You relish change and seek leverage. Zapier is growing and we’re adapting our revenue systems with future growth in mind. You’re comfortable leading change. These changes will replace whole systems and move ownership in ways that may significantly alter the mission of your team. You see an opportunity to build a more capable company and can navigate short-term uncertainty
- You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns. Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions.
- You have prior experience or a strong interest in revenue systems, including subscription management, invoicing, and payment processing platforms such as Stripe, PayPal, or Square - covering integration, configuration, and troubleshooting.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You'll Do
--------------------
- Work closely with your product and design peers to deliver customer and company value.
- Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.
- Keep the leadership team informed on your team’s progress and challenges in ways that are easy and enjoyable to receive, like one-on-one's, update posts, and regular team hangouts.
- Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills, and performance management when necessary.
- Participate in code reviews, learning and spreading technical knowledge throughout Zapier -- moving knowledge to documentation where appropriate.
- Maintain a focus on our customers by using customer feedback to guide your team through tradeoffs. You’ll help your team understand when to be rigid on quality and how to be flexible and create with scope.
- Work directly with cross-functional stakeholders to ensure our systems are serving their needs. This could include Support, Accounting, Finance, and strategic initiative leads.
- Actively recruit, onboard, and train new engineers at Zapier, as well as supporting the continuous improvement of hiring practices in Engineering
- Organize your team to serve our customers. In addition to our standard incident escalation practices, revenue teams work to resolve technical questions related to customer billing questions.
We'd love to hear why you think you'd excel in this role. In answering your application questions, please reference any particular aspects of the "About You" and "Things You Might Do" that resonate with your experience and skills.
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 4/4/2025
Location: Americas
Hi there!
We’re looking for a Solutions Architect, Enterprise to join our Sales team at Zapier. As a senior leader on our team, you’ll define and oversee large-scale, high-complexity technical solutions that have a transformative impact on our enterprise customers. You’ll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction.
You’ll be selling a product that is consistently a preferred choice in the market, and as an early Solutions Engineer at Zapier, you’ll have the unique opportunity to further expand our impact by building on our success. This role is a blend of technical consulting, solution development, and direct sales collaboration.
🛠️ Educate our customers as a trusted advisor to their automation and integration efforts. You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals. Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers.
🏁 Bring accounts to technical close. You’ll navigate complex, multi-party sales and design joint integration architectures with our customers' Engineering teams. You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort.
🧭 Partner with our Growth, Engineering, and Product teams. As the primary conduit between go-to-market and Engineering, you’ll gather and prioritize feedback from prospective customers. Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
Things You’ll Do:
---------------------
- Strategic Leadership: Through a consultative approach, design and oversee high-complexity, organization-wide technical solutions that meet the needs of enterprise clients.
- Executive Collaboration: Partner with customer executives to advise on automation strategies, presenting insightful and impactful solutions that align with their business vision.
- Technical Innovation: Drive industry-specifc initiatives and develop scalable frameworks for Zapier’s enterprise offerings.
- Mentorship & Development: Help set the strategic vision for the Solutions Architecture team, mentoring L2-L4 architects and establishing technical standards.
- Resource Management: Oversee multiple technical initiatives and allocate resources to deliver on strategic priorities.
- Cross-Departmental Influence: Collaborate with Zapier leadership and key internal teams to drive technical advancements and scalable automation solutions.
About You:
--------------
- Experience: 8+ years in architecture, with deep experience across the full customer lifecycle at technical B2B SaaS companies.
- Technical Mastery: Expertise in APIs, integrations, automation at scale, and emerging technologies. You’re proficient with Zapier’s platform and can communicate its value with authority. You have the ability to learn and effectively communicate complex technical concepts to both technical and non-technical stakeholders, helping them understand how Zapier integrates into their ecosystems.
- Solution Design Expertise: Proven track record of designing, presenting, and implementing organization-wide technical solutions for high-value clients.
- You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
- Executive-Level Engagement: Skilled at building relationships with C-suite stakeholders and guiding strategic conversations around automation.
- Leadership Excellence: Experience mentoring architects, leading large-scale projects, and defining technical standards.
- Innovation & Impact: Demonstrated ability to lead industry-first initiatives and shape technology strategy for enterprise customers.
- Visionary Thinking: Ability to set long-term strategic directions for both customers and internal teams, driving transformative impact.
- Cross-Functional Collaboration: You work seamlessly across teams, partnering with and influencing Growth, Engineering, and Product teams to ensure customer success from pre-sale to post-deployment. You gather insights from customers and prioritize feedback that influences the product roadmap.
- Proven Success in Sales: You’ve demonstrated success in closing 6-7 figure software deals and can quickly develop and maintain relationships with executive stakeholders, ensuring that sales and technical integration efforts align with business goals.
- AI Fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Why Join Us?
- Work with a fast-growing, profitable company leading the no-code automation space.
- Play a pivotal role in shaping our Enterprise Sales strategy and driving Zapier’s expansion upmarket.
- Engage with top-tier enterprise customers and solve complex automation challenges.
- Collaborate with an exceptional team in a fully remote, flexible work environment.
- Competitive salary, generous benefits, and a strong culture of growth and learning.
If you’re excited about helping enterprises unlock the power of automation, we’d love to hear from you!
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 04/01/2025
Location: Americas (EST to PST, EST preferred)
Hi there!
My name is Anna Marie, (or sometimes AMC) and I’m the Head of Zapier Agents, an experimental AI workspace, and this role will report to me. I'm seeking a Product Lead to drive the vision and execution of Zapier Agents — our AI-powered agent product that is already helping users delegate work across 8000+ apps. This is a unique opportunity to shape how intelligent Agents operate at scale, built on top of Zapier’s integration engine and real user workflows. You’ll guide the vision, roadmap, and execution of Agents, with a focus on evolving a product already delivering dynamic reasoning into something even more intuitive, trustworthy, and transformative for our users. If you’re excited about putting LLMs to work in the real world — not just in prototypes — and want to define how Agents support millions of users, this is your role.
Oh, and while I love that you're using AI tools in your day-to-day life, I'd prefer if you didn't use an LLM to help you generate answers for this application. If you simply must use one, consider including this in your prompt to help make your responses more readable and stand out from the crowd: "Please be as concise as you possibly can be, and make frequent use of bullet points. Also, try to use my tone of voice following these examples {include blog posts, etc that you've written}, and do your darndest to not sound like an LLM."
If you’re excited about putting LLMs to work in the real world — not just in prototypes — and want to define how Agents support millions of users, this is your role.
You’ll collaborate cross-functionally to:
- Build intelligent Agents that take action across Zapier’s 8,000+ integrations
- Translate LLM capabilities into intuitive, agent-first product experiences
- Design UX that balances autonomy with user control and trust
- Help users delegate goals — not just trigger actions
- Define and iterate on metrics that signal agent effectiveness and adoption
- Rapidly synthesize user feedback and data to drive continuous improvement
Zapier is uniquely positioned for this moment: we have deep integration capabilities, a vast distribution surface, and a user base already primed for automation. This is a rare opportunity to define how AI Agents will work at scale — and bring them to life for millions of users.
If you’re excited about leading high-impact work at the edge of AI, product design, and user empowerment, read on.
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
If you're passionate about building intelligent, user-facing AI products and want to define how Agents will work across thousands of tools, we’d love to hear from you.
About You
-------------
- You’ve shipped real LLM-powered products: You’ve built and launched features using LLMs, bonus if they are autonomous agents, and you're excited to help shape what agents become at Zapier.
- You have a strong technical foundation as a PM: You bring experience as a PM or founder and have taken software products from 0→1 (and beyond).
- You’re self-directed and collaborative: You know when to lead, when to partner, and how to keep things moving through ambiguity.
- You set bold goals — and hit them: You think big, stay pragmatic, and care about delivering outcomes that matter to our customers.
- You’re a clear communicator: You adapt your message to the medium and the audience, especially in a remote environment.
- You overlap with ET hours daily: You’re available from 10am–3pm ET for team meetings and collaboration, in addition to async work.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
What You’ll Do
------------------
- Own the vision for Zapier Agents: You’ll define the strategy, roadmap, and execution path — aligned to broader company goals.
- Lead from idea to launch: You’ll partner across teams to shape ideas, ship value early, and iterate as you go.
- Deeply Understand Your Users: Be the internal expert on your users and their needs, so you can reflect those needs in your prioritization decisions & serve as an effective champion.
- Use data to make smart calls: You’ll measure what matters and refine your roadmap based on what you learn.
- Collaborate across disciplines: You’ll work closely with Engineering, Design, GTM, and Support to deliver impactful product experiences.
We'd love to hear why you think you'd excel in this role. In answering your application questions, please reference any particular aspects of the "About You" and "Things You Might Do" that resonate with your experience and skills.
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 4/9/2025
Location: America's
Hi there!
Zapier is on a mission to make automation accessible to everyone. As a leader in no-code automation, we empower businesses to streamline their workflows and integrate their tech stacks effortlessly. With Zapier, companies can enhance efficiency, scale operations, and unlock new revenue opportunities—all without writing code.
As we continue expanding upmarket, we are building a world-class Enterprise Sales team to drive strategic adoption among large-scale organizations. You’ll be joining a high-growth, profitable company with an ambitious vision, working alongside experienced leaders who have successfully scaled teams at top SaaS companies.
About the Role
------------------
As a Large Enterprise Account Executive, you’ll support Ryan Kaschak as a foundational member of Zapier’s Large Enterprise Sales team. In this role, you'll help to define, build, and execute our strategy for selling to large organizations (5,000+ employees). You’ll be at the forefront of the automation & AI revolution, working closely with engineering leaders, product teams, finance operators, and C-suite executives to drive strategic digital transformation initiatives.
You’ll navigate complex multi-stakeholder sales cycles, engaging both executive buyers and technical end users. A successful Large Enterprise AE at Zapier is comfortable operating in an environment with little existing process or playbook, thrives in ambiguity, and collaborates cross-functionally to ensure customer success.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
Things You'll Do:
---------------------
- Own the entire sales cycle for enterprise accounts, from prospecting and discovery through technical validation, commercial negotiation, and close.
- Build and maintain relationships across customer organizations, engaging stakeholders from developers and product managers to CEOs and CIOs.
- Lead strategic discussions with executives on the impact of automation, integration, and tech stack efficiency, while diving deep into technical implementation details with end users.
- Develop executive-level business cases, articulating the ROI of automation and integration at scale.
- Navigate complex organizational dynamics, building consensus among technical and business stakeholders.
- Collaborate cross-functionally with Solutions Engineers, Product Marketing, RevOps, Demand Generation, and Leadership to drive sales and refine our Enterprise go-to-market strategy.
- Contribute to product strategy by synthesizing customer feedback and influencing our roadmap for enterprise-focused solutions.
- Own sales activity and revenue forecasting in HubSpot, ensuring accurate pipeline management and deal progression.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
About You
-------------
- 8+ years of enterprise software sales experience, with a focus on technical sales to product, engineering, and IT teams.
- Proven track record of closing large enterprise deals (>$250K) and consistently meeting or exceeding SaaS or Infrastructure quotas of $1.5M or greater.
- Deep understanding of APIs, AI, integrations, and automation technologies, with the ability to clearly articulate their impact on modern tech ecosystems.
- Experience selling technical infrastructure, developer tools, or horizontal SaaS solutions to multi-stakeholder organizations.
- You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
- Strong business acumen, with the ability to communicate the ROI of automation to finance and executive stakeholders.
- Excellent communication skills, both with customers and internal teams.
- Self-motivated and adaptable, thriving in fast-paced, high-growth environments with minimal structure.
Why Join Us?
----------------
- Work with a fast-growing, profitable company leading the no-code automation space.
- Play a pivotal role in shaping our Enterprise Sales strategy and driving Zapier’s expansion upmarket.
- Engage with top-tier enterprise customers and solve complex automation challenges.
- Collaborate with an exceptional team in a fully remote, flexible work environment.
- Competitive salary, generous benefits, and a strong culture of growth and learning.
If you’re excited about helping enterprises unlock the power of automation, we’d love to hear from you!
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
This post isn't linked to a specific job. If you don't see a posting applicable to your skillset, then we encourage you to join our talent community.
By joining our talent community, you’ll be among the first candidates we review for each opening. You’ll also be invited to talent community workshops and receive quarterly newsletters to hear what’s new at Zapier.
Want to be part of the team behind the product that is Making Automation Work for Everyone—all while advancing your career at a fast-growing, profitable, impact-driven company? Then read on…
Diversity and Inclusivity at Zapier
Zapier Compensation Guiding Principles
We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:
- Competitive: Zapier pays well among the technology sector.
- Equitable: Consistent pay practices; Pay for impact.
- Simple: Pay is well understood, and pay practices are built for scale.
- Transparent: Zapiens know how pay works, including how their pay is determined.
A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapier employees based on their demonstrated impact to Zapier’s success.
For more information on Zapier’s Total Rewards please click here.
Below are our general application guidelines, which are applicable to open roles at Zapier. By completing this talent community form, you are not applying to a current open role at Zapier. You are submitting your interest for a future role. We recommend that you apply directly to any open roles that may be of interest to you. Thanks for being a part of our community!
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: March 27th, 2025
Location: India
Hi there!
We are seeking a talented Cloud Engineer to join our growing team at Zapier. As we continue to scale our product and grow our team, we’re looking for an experienced engineer to help drive automation, performance, and reliability in our cloud-based infrastructure.
We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You:
- Experience: You have at least 2 years of experience in cloud engineering, systems administration, or a related field. For this role, we are specifically targeting folks with 2-5 years of professional experience.
- Cloud Knowledge: You have experience with cloud platforms such as AWS, GCP, or Azure. You understand how to leverage infrastructure as code tools and have learned best practices for reliability and observability.
- Coding Skills: You are proficient in at least one programming language such as Python, Go, or similar, and have experience with automation tools.
- Problem-Solving: You enjoy solving complex systems challenges and can improve performance and reliability.
- Communication: You are an effective communicator, capable of documenting processes and sharing knowledge with the team.
- Values: You align with Zapier’s values and thrive in a collaborative, remote work environment.
- AI Fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Responsibilities:
- Infrastructure Management: Design and deploy AWS infrastructure using infrastructure as code tools like Terraform and Helm.
- Kubernetes and Serverless: Contribute to the management and governance of our Kubernetes clusters (EKS) and serverless functions (Lambda).
- Tool Evaluation: Evaluate new tools and recommend technologies to improve our infrastructure.
- Collaboration: Partner with teams to solve infrastructure and design problems, ensuring scalable solutions.
- Service Integration: Build services to integrate systems, process high-traffic workloads, and perform critical migrations.
- Reliability Engineering: Apply site reliability engineering principles to improve application reliability and develop internal tools.
- Feature Development: Build new features and services to support our teams and understand customer needs.
- Incident Response: Collaborate with the team to solve issues, learn from failures, and build resilient systems.
- On-Call: Participate in business hours on-call support.
What we’re doing:
- Routing service: We’ve developed an in-house routing service to create a single source of truth and optimize our routing management.
- Terraform rework: We’re going to clean up and optimize our Terraform setup, to streamline the infrastructure management and enable faster and more reliable changes.
Application Review:
Please note that to ensure our hiring team can review every application, we may remove this posting once we reach a certain number of applicants that allows us to respond in a timely manner. We will be able to repost the position once our review cycles have concluded. Thank you so much for your understanding!
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: April 3, 2025
Location: Americas (EST or CST working hours required)
Hi there!
We’re looking for an Application Security (AppSec) Engineer to join our Security team at Zapier. We’re on a mission to democratize automation, while ensuring the security and privacy of millions of users worldwide by protecting sensitive data and building trust through robust security measures.
This role combines hands-on software development for our core security services (60-70%) with security engineering responsibilities (30-40%). As a member of the AppSec team within the Security organization, you will:
- Shape security practices across development teams. And empower them to build and ship secure products.
- Own critical security services protecting sensitive data at scale.
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
- You have strong Python backend development expertise, and have experience building and maintaining production services.
- You have hands-on experience with Redis and PostgreSQL, and proficiency with distributed systems and cloud platforms (AWS).
- You have a strong understanding of cryptographic principles. You have knowledge of authentication mechanisms, authentication / authorization patterns, and secure key management practices.
- You have experience with security architecture and threat modeling. You have strong written and verbal communication skills to deliver constructive feedback regarding security matters to engineers and product designers, and an ability to balance security requirements with operational or business needs.
- You understand secure development lifecycle and secure coding practices. You have knowledge of common web / API vulnerabilities and mitigations (e.g. OWASP Top 10). You think about your job as not just identifying individual vulnerabilities but also finding effective ways to eliminate whole classes of them.
- Collaboration is second nature to you, and you're known for your willingness to roll up your sleeves and work alongside colleagues to achieve common goals.
- You're adaptable. You've been in fast-growing companies and know how to build, change, and adapt to the needs of a company as it grows.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
- Security Services Development:
- Develop core security infrastructure services focusing on key management, encryption, and authentication.
- Build robust distributed systems leveraging Redis, PostgreSQL, and AWS services.
- Maintain high code quality standards through comprehensive testing, monitoring, and documentation.
- Design and operate scalable processes and build paved-path tooling that enable our engineers to ship secure products.
- Security Threat Identification: Partner with development teams to conduct design reviews and threat modeling sessions.
- Vulnerability Management: Support our public bug bounty program and leverage application testing tools (SAST, SCA) to identify, triage, and drive remediation of vulnerabilities.
- Collaborative Security Support: Work closely with various other Security teams and partner with engineering teams to provide general ad hoc security support and technical/operational guidance.
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
Location: Americas
MG4
Hi there!
We're looking for an Engineering Manager - MarTech to lead our Marketing Technology team within the Growth Engineering org. In this role, you will lead a team of engineers responsible for building, scaling, and maintaining Zapier's marketing technology stack. Your team’s mission includes enabling data-driven marketing strategies, enhancing customer experiences, and optimizing marketing operations through robust, scalable, and innovative technical solutions.
You’ll collaborate with Marketing, Data, and other cross-functional teams to ensure our systems are reliable, scalable, and aligned with business goals.
About You
-------------
- You are an effective team builder and a skilled engineering leader who thrives in a fast-paced, data-driven environment. This isn't your first rodeo. You have several years of experience leading a team of engineers driving impact through technical innovation in marketing technology.
- You’re comfortable with ambiguity and thrive in a rapidly evolving environment where priorities shift as new opportunities arise.
- You are proficient in marketing technology ecosystems, including Content management systems, A/B testing & experimentation platforms etc.
- You have a good understanding of marketing operations, customer segmentation, and data-driven marketing strategies.
- You’re a collaborator. You leverage your strong communication skills to align on a shared vision and strategy with your Marketing partners, ensuring that everyone is on the same page and working towards common goals. Your ability to build relationships and foster cooperation leads to successful project outcomes and a cohesive team dynamic.
- You’re an advocate for your cross-functional stakeholders. You actively seek input from stakeholders and integrate their feedback into decision-making processes. Your strategic approach and transparent communication style foster trust and alignment across teams, equipping them to handle changes and challenges effectively.
- You’ve shipped production code and you know what great code looks like. You contribute to design discussions, review code, and establish quality standards for your team. A solid grasp of engineering skills is essential, along with a practical understanding of software development practices. Understanding the current state, anticipating future developments, and maintaining a strategic view is important to you.
- You relish change and seek leverage. Zapier is growing and we’re adapting our systems with future growth in mind. You’re comfortable leading change. These changes will replace whole systems and move ownership in ways that may significantly alter the mission of your team. You see an opportunity to build a more capable company and can navigate short-term uncertainty.
- You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with stakeholder concerns. Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You'll Do
--------------------
- Define the technical strategy for MarTech, collaborating with stakeholders across Marketing, Data etc. to align technical solutions with business goals.
- Lead technical execution, including system design, architecture, and operational excellence, to ensure reliability and scalability of marketing technology solutions.
- Collaborate closely with Marketing teams to enhance Marketing tooling and technology.
- Stay on top of MarTech trends and innovations, ensuring Zapier remains competitive in its approach to customer engagement and acquisition.
- Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.
- Keep the leadership team informed on your team’s progress and challenges in ways that are easy and enjoyable to receive, like one-on-one's, update posts, and regular team hangouts.
- Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills, and performance management when necessary.
- Participate in code reviews, learning and spreading technical knowledge throughout Zapier - moving knowledge to documentation where appropriate.
- Maintain a focus on our customers by using customer feedback to guide your team through tradeoffs. You’ll help your team understand when to be rigid on quality and how to be flexible and create with scope.
- Actively recruit, onboard, and train new engineers at Zapier, as well as supporting the continuous improvement of hiring practices in Engineering
We'd love to hear why you think you'd excel in this role. In answering your application questions, please reference any particular aspects of the "About You" and "Things You Might Do" that resonate with your experience and skills.
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: May 9, 2025
Location: Americas
Hi there! 👋 Are you passionate about building reliable systems that help data teams thrive at scale?
Zapier is looking for a Site Reliability Engineer to join our Data Platforms team. In this role, you’ll work alongside our existing SRE to level up the reliability, observability, and operational maturity of the modern data stack that powers internal products and customer facing across Zapier. From orchestrating workflows in Databricks to tuning performance in our data infrastructure, you’ll play a key role in keeping our data ecosystem healthy, scalable, and developer-friendly.
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
You’re experienced, but still growing. You have 4+ years of experience in Site Reliability Engineering roles. You’ve worked in production environments, solved real incidents, and shipped platform improvements—but you’re also eager to learn and grow alongside a thoughtful, distributed team.
You know the cloud—and how to keep it healthy. You’re familiar with cloud-native architecture and services (we use AWS). You’ve helped teams build and maintain reliable workflows using tools like Terraform and you understand the tradeoffs behind infrastructure decisions.
You’re observability- and incident-driven. You know how to detect issues before customers feel them. You believe in rich metrics, structured logs, and smart alerting. You’ve contributed to incident response processes and helped teams learn from failure.
You bring an automation- and AI-first mindset. You’re not afraid to write code (Python, TypeScript, or Bash are all great) and believe deeply in Infrastructure as Code. You lean into tools, automation, and AI to reduce toil, improve deployment confidence, and free up teams to focus on meaningful work. You're are open to experimenting with AI tools to decrease toil and increase your impact.
You’re a strong communicator in a remote-first world. You can clearly describe problems, propose solutions, and write clean documentation others can follow. You’re comfortable collaborating asynchronously with cross-functional teams and support partners.
You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
- Level up reliability for our modern data stack – Help support and evolve our data platforms (including Databricks, Airflow and our LLMOps tooling) with reliability best practices and clear operational standards.
- Improve observability and alerting – Partner with engineering teams to implement monitoring and alerting that supports ownership, reduces noise, and improves incident response metrics like MTTD (Mean Time to Detect) and MTTR (Mean Time to Resolve).
- Automate and optimize operations – Build and maintain infrastructure-as-code, job orchestration logic, and internal tooling that reduce manual intervention and improve system resilience.
- Participate in on-call and incident response – Share in our on-call rotation (~one week per quarter) and work alongside others to improve postmortems, retrospectives, and mitigation strategies.
- Contribute to security and compliance readiness – Help evolve our access controls, auditability, and deployment practices in support of growing needs like sensitive Data security compliance.
- Be a partner, not a gatekeeper – Work closely with Data Engineers, ML Engineers, and Backend Engineers to ensure platforms are reliable and empowering to use.
Bonus Points
------------
(Not required, but nice to have!)
- Experience with tools like Airflow, Databricks, or Kubernetes.
- Experience with Databricks administration, cost governance, or workspace security
- Familiarity with data lake architecture (e.g., Delta Lake, Unity Catalog)
- Exposure to compliance-driven environments (HIPAA, SOC 2, etc.)
- Demonstrated AI fluency—whether it’s applying AI for troubleshooting, documentation, automation, or infrastructure tooling
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 3/31/25
Location: India
Hi there!
We're looking for an experienced IT Systems Engineer to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.
This is an exciting role at Zapier in a growing team, and you will play a direct role in implementing and improving Zapier's IT infrastructure. Working closely with our Engineering, People Ops, and Security Teams you will implement, manage, automate, and support the tools and services that power a globally distributed engineering team.
We believe that a good IT experience is a perk, it keeps people productive and engaged rather than getting in the way. You will help to maintain a world-class Mac experience for our employees and streamline access management by implementing SSO applications and automating processes. You will help scale our IT infrastructure and processes to the next level as a service owner, and you will be crucial to its success as Zapier grows. This isn't an IT Helpdesk job, but assisting and providing great customer service for Zapier’s IT needs is part of the role.
If you’re interested in furthering your career at a fast-growing and profitable org, then read on…
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
- You’re a skilled IT Systems Engineer. We’re looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all MacOS.
- You’re an excellent communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier.
- You believe relationships are critical to success. You understand that building and maintaining trust across the organization is vital.
- You’re creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You’re able to see the big picture but are pragmatic in implementing solutions that meet the needs of today. You must have strong attention to detail and an eye for creating an amazing employee experience.
- You’re solid at time management. You’ll balance a variety of fast-moving projects, and pull the cord early when things go awry. As a part of a distributed team, you are trusted to work with minimal supervision.
- You want to grow with us. As a part of a growing company, you have an opportunity to make an impact, and you’re keen to build processes that’ll make your job more efficient over time.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:
- Your main responsibility will be managing our Okta instance, including implementing SSO applications, managing onboarding and offboarding and creating automation workflows with Okta Workflows & Zapier to improve the admin and end-user experience
- Develop tools and processes to automate and optimize manual work, user account creation, and integrations with tools. You will frequently work with APIs to power our automations.
- Triage and support IT issues as they arise. Build and improve automations to eliminate frequent requests.
- Perform user account management as part of onboarding and offboarding.
- Identify and implement improvements to our IT infrastructure.
- Work with dozens of SaaS tools, such as Google Workspace, Jira, Slack, 1Password, Zoom, etc.
- Work with the rest of the team to enhance our Mac experience.
Application Review:
Please note that to ensure our hiring team can review every application, we may remove this posting once we reach a certain number of applicants that allows us to respond in a timely manner. We will be able to repost the position once our review cycles have concluded. Thank you so much for your understanding!
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 3/26/2025
Location: North America
Hi there!
Zapier is on a mission to make automation work for everyone. As we expand upmarket and deepen our focus on enterprise, we are looking for a Senior Demand Generation Manager to lead our Demand Generation and Lifecycle teams, driving high-impact campaigns that generate sales pipeline and revenue.
This role will be responsible for developing and executing full-funnel demand generation strategies, working closely with Sales, Product Marketing, Lifecycle Marketing, and Performance Marketing to fuel Zapier’s continued growth in the mid-market and enterprise space.
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
- You are a demand generation leader with a strong track record of driving pipeline growth and 8+ yrs of experience. You know how to build and execute multi-channel marketing campaigns that engage the right audience and convert them into sales opportunities.
- You understand how to fuel a Sales-Led Growth motion within a Product-Led Growth company. You’ve built Product Qualified Lead motions, leveraging email, in-product messaging, and behavioral signals to surface high-intent users and drive conversion at the right moment.
- You understand the power of automation and how it transforms marketing. You enjoy building workflows that improve efficiency, whether it’s optimizing lead nurture sequences, automating reporting, or streamlining campaign execution. You’re naturally curious about AI and emerging marketing technologies, always looking for ways to experiment with new tools and enhance your team’s day-to-day work. You know your way around marketing automation platforms, CRM systems, and AI-driven solutions, and you’re excited about how AI can reshape demand generation.
- You understand the full customer journey, from awareness to conversion to expansion. You have experience leading Account-Based Marketing (ABM) programs, working closely with Sales teams to engage high-value accounts. You also know how to optimize lifecycle marketing, ensuring leads move through the funnel with the right nurture strategies at each stage.
- You’re a data-driven marketer who thrives on experimentation. You use insights to test, iterate, and optimize campaigns, always looking for ways to improve conversion rates and increase efficiency. You partner with Revenue Operations to ensure accurate tracking and reporting on MQLs, SQLs, PQLs, pipeline, and revenue impact.
- You are a collaborative leader who can bring together teams across marketing and sales. You lead and mentor the Demand Generation and Lifecycle teams, fostering a culture of high performance, continuous learning, and innovation. While you won’t own paid media, you know how to work with the Performance Marketing team to align demand gen efforts with broader acquisition strategies.
- You are a clear communicator who can distill complex strategies into simple, actionable plans. Whether it’s leading a team meeting, writing a strategy doc, or sharing insights with leadership, you ensure stakeholders understand what’s working, what’s not, and what’s next.
- You thrive in fast-moving environments where priorities shift, new challenges arise, and opportunities emerge. You take ownership of your work, stay focused on business impact, and aren’t afraid to challenge the status quo to improve results.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
- Develop and execute demand generation strategies to drive qualified leads and pipeline for the Sales team, balancing PLG and SLG motions.
- Lead the Lifecycle Marketing team, optimizing nurture programs, conversion strategies, and retention efforts.
- Build and run Account-Based Marketing (ABM) programs, working with Sales and BDR teams to engage and convert strategic accounts.
- Partner with the Performance Marketing team to align on paid campaigns, ensuring they support demand generation and pipeline goals.
- Use data and insights to optimize performance, running experiments and iterating on campaigns to improve conversion rates and efficiency.
- Collaborate with Revenue Operations to ensure accurate tracking of MQLs, SQLs, pipeline contribution, and revenue attribution.
- Create a culture of experimentation, testing new approaches across email, ABM, webinars, content marketing, and lifecycle strategies.
- Lead and mentor the Demand Generation and Lifecycle teams, ensuring alignment, clarity, and execution against key objectives.
- Advocate for marketing’s role in revenue generation, ensuring demand gen efforts align with Sales and company-wide growth priorities.
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
Location: Americas (EST to PST)
MG4
We're looking for an Engineering Manager to lead the Edge team at Zapier. We’re on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.
The Edge team sits at the heart of our infrastructure, where innovation meets impact. The work we do is foundational to the success of millions of users across the globe. In this role, you’ll have the opportunity to nurture a high-performing team, shape strategic direction, and foster meaningful outcomes for both Zapier and the people who rely on it every day.
This role blends strategy, technical leadership, and people-first management. You’ll support the Edge team in building and maintaining key infrastructure and services that power our automation platform. Your day-to-day will involve leading with empathy, communicating with clarity, and helping your team do their best work—sustainably.
- Construct and monitor: Your team will build and run our vital business services, affectionately known as 'Zaps'. Your drive for engineering excellence and scalability will ensure that these services perform optimally, powering millions of users across the globe.
- Execute and Authenticate: Your technical skills and strategic judgment will be instrumental to our operations. Your team will be responsible for executing and authenticating actions within our system, ensuring our users enjoy a seamless experience.
- Enable and Empower: Your and your team’s work will be crucial to the continued evolution of Zapier's core workflow product along with the broader product catalog. Collaborating with other team leaders, you'll align technological advancements with broader company objectives.
- Own and Evolve: Your team’s contribution will be both meaningful and valued. You'll take ownership of business metrics and work diligently towards their development. These metrics assist our entire organization in assessing performance and steering future strategy.
About You
- You are an effective team builder. You're no stranger to this kind of work. You have at least two years of experience managing teams of Backend Engineers. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.
- You’re a product thinker. As an Engineering Manager, you’ve worked to set goals, metrics, and a strategy for a product-focused Engineering team. You push your team to prioritize impactful work to meet the company’s goals.
- You can keep track of, prioritize, and lead multiple projects. We're a small team, and there's no shortage of things you could be doing in a day. You'll carve out time for functional projects and make sure they solve real problems the team faces -- ideally making development even easier.
- You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns. Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions.
- You are a skilled engineering leader. You've got a strong background in leading a team of Engineers working in our stack (Python, Django or React, ES6 or Node.js, etc.). Even if you aren't a daily coder, you regularly exercise your coding muscles and try to be an asset in any technical context your team may need.
- You're adaptable. You've been in fast growing companies and know how to build, change, and adapt to the needs of a company as it grows.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You'll Do
- Partner closely with your engineering function and peer design function and product function to create a trio that tackles user problems and solutions.
- Develop effective ways to communicate, monitor, and lead your team through weekly one-on-one’s and team meetings.
- Keep leadership informed of your team’s progress in ways that are transparent, approachable, and engaging.
- Mentor engineers and help them grow in their careers through coaching, sponsorship, and thoughtful guidance.
- Participate in code reviews, learning and spreading technical knowledge throughout Zapier -- moving knowledge to documentation where appropriate.
- Occasionally dive into the code; fixing bugs, improving developer experience, smoothing edges -- sometimes even spiking out small proofs of concept.
- Collaborate across various disciplines (Product Managers, Designers, Researchers) to help set technical roadmaps that will achieve business goals through engineering best practices.
- Actively recruit, onboard, and train new engineers at Zapier. This might involve tweaking the skills portions of interviews, or writing better documentation.
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job posted: 5/12/2025
Location: Americas preferred
Hi there!
Are you ready to make a real impact in a dynamic and innovative environment? We're thrilled to invite you to join the Data AI/ML team at Zapier as a Senior Machine Learning Engineer!
As a member of our Data AI/ML team, you'll be at the forefront of our AI & Machine Learning initiatives. This is your chance to empower our product, business and engineering teams to leverage AI on a daily basis. You'll play a pivotal role in enhancing Zapier’s machine learning & AI tooling capabilities and influencing the way we build products using these tools. Your expertise will provide invaluable technical mentorship and assistance in scaling our use of AI/ML across the company.
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:
About You
-------------
- You have 7+ years of experience working with Machine Learning (ML) in production (with at least 1-2 years experience specific to Large Language Models (LLM)). You have experience writing clean Python code with reproducible results. You have knowledge of ML/LLM data structures and modeling, software architecture, libraries and frameworks to create models that sufficiently meet the needs of project goals.
- You combine your strong applied ML/LLM knowledge with statistical expertise (e.g. confidence intervals, regression modeling, significance testing). You have strong mathematics skills, especially in statistics, to create algorithms. This includes demonstrated experience with common ML techniques for deep data mining and exploration (e.g. predictive modeling, time series modeling, classification, and clustering techniques). Understand how to determine the right machine learning algorithms for a given task and evaluate their performance, including understanding the trade-offs between different models and selecting the most suitable one based on the data and problem at hand.
- You have a strong understanding of how LLMs and ML models succeed in a production environment. You have experience developing and improving upon evaluation frameworks for LLMs which focus on performance, reliability, and bias assessment/mitigation. You have extensive experience working with user data to engineer features for models, select appropriate model architectures, tune model parameters, and evaluate model quality. You have familiarity with fine-tuning models to achieve their maximum performance, i.e. optimizing hyperparameters, handling overfitting, A/B testing, and improving the efficiency of algorithms.
- You’re familiar with various prompt techniques for LLM grounding such as chain-of-thought, static few-shot examples, and dynamic few-shot. You’re familiar with Retrieval-Augmented Generation (‘RAG’) systems. You have an understanding of how to optimize knowledge retrieval for improved model accuracy and speed. You can apply your knowledge of different indexing/chunking strategies on the data to achieve desired goals. You understand semantic search and vector databases, and how they differ from classic retrieval methods and databases. Experience with reranking and knowledge graphs is a plus.
- You have a strong engineering sense. You’re familiar with automating ModelOps/DataOps processes which include creating pipelines and understand how CI/CD processes work. You’re a stellar data wrangler and have experience cleaning and structuring data for modeling purposes.
- You are a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You communicate complex technical topics clearly and in an approachable way.
- You have proven stakeholder management expertise. As a collaborative thought partner, you're gifted at explaining your findings clearly to a non-technical audience. You have experience partnering with product and engineering to deliver business value through scalable ML/LLM development and deployment.
- You enjoy collaboration and knowledge sharing. You appreciate our team’s values of eagerness to collaborate with teammates with any level of statistical and ML/LLM knowledge, iterating over your deliverables, and being curious.
- You are an out of the box thinker. You employ your creative thinking skills to come up with new solutions and approaches that meet business objectives. You have sound problem-solving skills to refine prototypes and troubleshoot performance issues. You remain up to date on the latest innovations in machine learning in order to develop solutions that scale.
- You understand that perfect is the enemy of good. You will default to action by initially shipping solutions that simply work and work simply while iterating as needed.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
Zapier is a fast-growing and remote-first company, so you'll get experience on many different projects to support our stakeholders. Here are some things you might get to help our teams with:
- Work with Engineering teams to develop and improve ML and LLM models, as well as refine our systems and processes in the space.
- Design, implement, deploy, and improve upon prompting for LLMs with comprehensive evaluation suites to assess model performance and reliability.
- Collaborate with other Data teams to develop ML projects in various sectors of the business.
- Create LLM and ML model prototypes based on project specifications.
- Process data for model fine tuning and fine-tune models for maximum performance that meet business needs.
- Build and deploy data models as well as RAG systems.
- Implement changes to algorithms to improve ML model performance as well as troubleshoot and address problems with deployed ML models to improve user experience.
- Develop data literacy programs and provide easy-to-use tools with clear documentation, examples, and tutorials.
- Participate in the on-call rotation (about 1 week per quarter) to support our production services.
Our stack is best summed up by: Databricks, AWS(S3), Python/Typescript, Airflow, dbt, Kafka, Braintrust.
Senior Machine Learning Engineer vs Other Roles At Zapier
How do we discern between a ML Engineer vs Applied AI Engineer? The following are discrete topics we expect to see a deep competency in specifically for ML Engineers:
- Strong background in statistics.
- ML techniques for deep data mining and exploration.
- Automating DevOps/ModelOps/DataOps processes with pipelines and CI/CD.
- Data wrangling and building data pipelines.
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 04/29/2025
Location: North America (PST working hours required)
Hi there!
Zapier’s on a mission to make everyone more productive at work. We help people automate the boring and repetitive parts of their day so they can focus on meaningful work. We’re looking for a Sr. Technical Account Manager to join our growing Enterprise team. In this role, you’ll work directly with our most strategic customers, helping them design scalable workflows, troubleshoot technical issues, and build long-term automation strategies that drive business success.
Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
- You’re deeply experienced in technical customer support for upmarket or Enterprise customers. You’ve spent 7+ years working in API support, SaaS environments, or consulting roles where solving complex technical challenges was the norm.
- You have strong technical acumen. You can confidently read logs, debug highly technical workflows, and interpret error messages. You’re comfortable navigating the backend of systems and can troubleshoot issues that go far beyond surface-level symptoms.
- You understand how webhooks, APIs, and authentication schemes work. You can explain these concepts to both technical and non-technical stakeholders and aren’t afraid to dive into a payload or script to figure out what’s wrong.
- You’re familiar with common programming languages and coding concepts. You may not be a developer, but you can confidently read, understand, and debug basic code. Bonus points if you’ve got working knowledge working with JavaScript or Python, especially in automation or data transformation use cases.
- You’ve worked closely with Enterprise customers and understand how their needs differ from self-serve or SMB segments. You tailor your approach to stakeholders with varied technical backgrounds and build trust by providing reliable and scalable solutions.
- You’re an excellent written and verbal communicator. Whether it’s live on a Zoom call or documenting your findings, you convey complex information in clear and useful ways.
- You love collaborating. From Sales and Success to Product and Engineering, you know how to partner cross-functionally to resolve issues and advocate for customer needs.
- You’re passionate about automation. You stay up-to-date on industry trends and get excited about helping customers unlock value with Zapier.
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
Technical Support and Troubleshooting:
- Provide 1:1 priority support for Enterprise customers, resolving business-critical issues promptly and effectively.
- Offer comprehensive technical guidance and troubleshooting assistance through multiple channels such as scheduled Zoom calls, email, and support tickets.
- Develop and present action plans and use case visualizations to assist customers in designing efficient workflows using Zapier.
Customer Relationship Management:
- Build and maintain strong relationships with assigned customers and multiple stakeholders, acting as their dedicated support representative and internal advocate.
- Schedule regular Zoom calls for customer check-ins, providing ongoing guidance, workflow reviews, and brainstorming expansion opportunities.
- Manage a portfolio of assigned customers, ensuring proactive personalized attention, timely assistance, and strategic guidance.
Cross-functional Collaboration
- Foster strong relationships with Sales, Success, Product, Marketing, and Engineering teams to ensure seamless customer support and integrate feedback into organizational processes.
- Coordinate across teams to rapidly address complex issues and manage escalations.
- Serve as a liaison between assigned customers and internal teams to maintain clear communication and deliver a top-notch customer experience.
- Partner closely with the Customer Success teamto support development and implement customized success strategies for each customer.
Customer Strategy:
- Implement processes for monitoring and analyzing customer health metrics, usage patterns, and engagement levels.
- Provide regular health reports to customers and internal teams to proactively address potential issues.
- Encourage proactive use of Zapier by guiding customers on best practices and advanced features to enhance productivity.
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 5/8/2025
Location: Americas
Hi there!
We’re looking for an experienced Account Executive to join our growing Sales team. In this role, you’ll join the Core sales team and be responsible for selling Zapier’s Automation platform offerings to customers across the globe. A successful Account Executive has demonstrated success selling outbound to companies with under 250 employees and inbound to companies with 250+ employees. They can build a pipeline through both inbound and outbound channels, can successfully sell to both executive buyers of Zapier and technical end users of the product, work collaboratively with cross-functional teams (Product Marketing, Engineering, Demand Generation, RevOps, etc), and take ownership for the outcomes of the program.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
- You have 2+ years of demonstrated quota-carrying success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations at the SMB and mid-market level, with a strong focus on automation, integrations, and enhancing tech stack efficiency.
- Proven track record of success in closing SMB and Mid-Market software deals over $50K, and meeting or exceeding your sales quota
- Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.
- You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
- Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.
- Excellent communication skills both with customers and within an organization
- Ability to develop and navigate senior-level relationships quickly and effectively
- You thrive in a state of ambiguity and are motivated by strong personal drive
- You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Things You’ll Do
--------------------
- Drive revenue for Zapier, owning the entire sales cycle through close
- Deeply understand your customers to uncover customer needs and pain points
- Navigate complex multi-party sales and win trust through consultative sales conversations with executives
- Collaborate and work with Solutions Engineering, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers
- Own sales activity and monthly revenue forecasting in Hubspot
- Provide recommendations to our product teams to help influence our Enterprise roadmap
How to Apply
----------------
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
-------------------------
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
About Zapier
----------------
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 4/28/2025
Location: Americas Central Time (GMT-6) or Eastern Time (GMT-5), we are open to other locations but NOT other time zones.
We’re looking for an experienced Support Manager who will be responsible for our team aligned to the Central or Eastern (Americas) timezones. In this role, you'll support a Global Support team, and report to the Senior Manager of Global Support.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
-------------
As a Manager in the Global Support organization, you play a critical role in both the day-to-day excellence and long-term evolution of how we support our customers at Zapier. You'll lead and mentor a team of Individual Contributors (with future potential to manage Team Leads), ensuring the delivery of world-class support and a consistently positive customer experience. This role requires a strong focus on performance management, cross-functional collaboration, and strategic contributions that align with both departmental and company-wide goals. At the core, you bring a deep sense of customer centricity—consistently putting the customer’s needs at the center of your decisions and advocating for what’s best for them. You genuinely enjoy working with our users directly and aren’t afraid to jump in—whether it’s through hands-on support, or solving issues side by side with your team. You thrive on making things easier, faster, and more impactful for our customers every day.
You are not only accountable for results—but for shaping how we get there. You’ll apply a strategic mindset to how your team operates, continuously identifying opportunities to improve customer experience, influence process efficiency, and evolve Support’s role as a value driver across the business.
Your leadership approach should combine clear performance expectations with a growth-forward mindset—developing team members through regular coaching, supporting their long-term career progression, and highlighting and celebrating meaningful impact. You’ll hold space for your team to thrive, while consistently raising the bar.
Cross-functional collaboration is critical, and you’ll build strong relationships across Product, Sales, Engineering, and Support Operations to proactively unblock issues, raise insights, and ensure Support is delivering at a high level. You’ll also lead and support key departmental projects, and consistently bring forward new ideas that align with Zapier’s strategic bets and our vision for fast and accurate support.
Above all, you’ll be a visible and engaged leader—balancing team coaching, customer insight, and strategic execution to ensure your team is set up to deliver exceptional results.
You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.
Key Responsibilities
------------------------
As a manager, your ability to adapt and allocate time effectively to different areas will be critical to your success and the success of your team.
- Team performance: Leading and mentoring your team to provide exceptional support, with a focus on high performance and team member development. This includes coaching, performance tracking, conducting regular one-on-one sessions, and fostering a positive team culture.
- Customer Connection: Spending a minimum of 2 hours in customer facing queues each week to maintain product knowledge and hear from customers directly, ensuring you stay connected to the customer experience.
- Operational excellence: Ensuring smooth operations and collaborating with other teams (such as Support Operations and Engineering). This involves optimizing processes and making sure your team is appropriately trained and following best practices.
- Evolving Support as a business operator/owner: Driving and overseeing support projects aligned with company goals and strategy, and evolving your team’s workflows as Support scales. This includes planning, coordination, and ensuring high-quality deliverables on strategic projects.
- Company strategy and business awareness: Understanding the company’s strategy and how your team’s efforts contribute to the overall mission. Keeping your team aligned with company goals and providing relevant updates and guidance as business priorities evolve.
- Communication, Collaboration & Change Management: Building strong relationships with stakeholders and promoting a “first team” approach to problem-solving. Hosting team meetings, encouraging feedback and participation, and effectively leading your team through change initiatives.
- Leader accountability & growth: Set aside time to track your impact, seek feedback, and regularly reflect on how you’re showing up as a leader. Demonstrate follow-through on your goals and actively develop your leadership craft.
- Diversity, Inclusion, Belonging and Equity (DIBE): Promoting a diverse and inclusive team culture. Ensuring equitable opportunities for all team members and actively fostering a sense of belonging on your team.
- Interviews (ad hoc): Interviews should take up less than 5% of your total time. Given current hiring plans, interview blocks should not be baked into your week and instead prepare for possible future batches of interviews by working through priorities with your Manager.
Key Performance Indicators:
- Team performance (directs and indirects)
- Strategic impact & project execution
- Customer experience & operational goals
- Change leadership & team communication
- Talent management & leadership accountability
- Engagement and satisfaction
- Hiring & capacity planning
How to Apply
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At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
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The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.
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