Hi, We're Aristocrat!

The position of Paralegal - Trademark & Intellectual Property is responsible for providing day-to-day paralegal support to in-house counsel in multiple jurisdictions regarding legal issues with different levels of complexity, including, but not limited to, drafting, reviewing, processing, revising, tracking, and filing of legal documents as well as providing assistance with litigation, corporate governance, special projects and performing other operational assignments for the Company and its subsidiaries. The role is based in the U.S., at our Las Vegas, Nevada office or our Franklin, Tennessee office, with hybrid schedules currently available.

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What You'll Do

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• Conduct basic and intermediate clearance analysis of trademarks, artwork, and marketing materials, maintain trademark and copyright portfolio and records, and prepare reports to internal business clients under the direction of in-house counsel
• Prepare and file trademark and copyright applications and related maintenance submissions
• Coordinate with foreign counsel on trademark prosecution and maintenance outside of the U.S.
• Work on low and medium-effort legal documents that require minimum independent drafting (primarily by utilizing Company approved templates or modifying same)
• Ensure priority and rush assignments are handled effectively and efficiently
• Assist with due diligence investigations in connection with Company transactions
• Communicate consistently to in-house counsel, business clients, vendors, and the USPTO and WIPO
• Demonstrate intermediate professional skills and business acumen
• Demonstrate a consistent commitment to the values of the Legal Team
• Process IP correspondence and draft response documents
• Data entry into the global IP database

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What We're Looking For

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• A minimum of 5 years relevant experience as an intellectual property paralegal either with a law firm, corporation, or both
• Background in trademark clearance and prosecution
• A paralegal certificate, or equivalent country certification, is required
• Self-motivated and efficient, with good business judgment and analytical skills
• Ability to efficiently manage workload and react promptly to multiple deadlines while meeting personal and team key performance objectives
• Must maintain a professional demeanor
• Excellent written and oral communication skills
• Detail-oriented and organized
• Intermediate Microsoft Office, Word, Excel, DocuSign, and Adobe Professional skills
• Ability to work in a dynamic, fast-paced environment and adapt quickly to changing priorities
• Must be able to work with highly confidential and sensitive documents and information and maintain such confidentiality to protect the Company

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Why Aristocrat?

​

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

​

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

​

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

​

Our Values

​

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

​

Travel Expectations

​

None

​

Pay Range

​

$34.38 - $63.86 per hour

​

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

​

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

​

Additional Information:

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

As a Games Mathematician, you will be responsible for designing math models, writing simulations to verify game models and contributing to overall game design for our online RMG slot games. The role requires a keen interest in gambling games, combinatorial mathematics, statistics, coding and an aptitude for creative problem solving. The ideal candidate would excel at working in a creative environment as part of a multi-disciplinary team, take responsibility for organizing work within a production schedule, managing files and meeting deadlines. Success in this role requires a motivated and inventive personality, able to work across a wide range of tasks with others as well as under their own initiative.

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Key Responsibilities:

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• Creation and management of gaming math documents ensuring that they are synchronised with the game model throughout game development.
• Development of game simulations that output a wide range of data points and accurately model the creative ideas generated in tandem with Game Producers.
• Liaising with Game Developers to convey game logic in an understandable manner to ensure a smooth game creation process
• Drive game ideation with fresh and creative ideas, keeping a pulse on the wider gambling and online slot environment.
• Proactively communicate about work status, blocking issues and possible workflow improvements.

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What We're Looking For

​

Key Qualifications

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• Has studied mathematics to degree level, ideally in probability, statistics or combinatorics, or has industry experience in creating Math models for gambling games.
• Is adept at programming primarily in C#, or other adjacent OOP or multi-paradigm languages (C, C++, Java, Python etc.)
• Logical thinking, analytical skills and exception creative problem-solving abilities.
• Experience in using Excel to model statistical models, or similarly high level Excel experience.
• Ability to take responsibility for organizing work within a production schedule, managing files and meeting deadlines under their own initiative.
• Good oral and written skills in English.

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Company Summary

​

Aristocrat Interactive

​

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

​

About Aristocrat

​

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

​

Our Values

​

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

​

Travel Expectations

​

None

​

Additional Information

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, executing P&C transactions, and data reporting using Workday and other HR systems. This role requires great attention to detail, customer service orientation, and an ability to use discretion and latitude to prioritize service requests.

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Roles & Responsibilities

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• Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
• Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems.
• Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally.
• Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member.
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
• Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.

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What We're Looking For

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• Bachelor's Degree in HR or equivalent experience.
• Prior experience fielding high-volume customer inquiries a high-volume within a corporate environment.
• Excellent verbal and written communication skills.
• A passion for excellent customer service, adaptable & flexible.
• Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
• Ability to comply with handling sensitive and confidential employee data.
• Works under general direction; must be able to work independently.
• Ability to utilize knowledge guide materials in performing research and answering inquiries.

​

Why Aristocrat?

-------------------

​

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

​

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

​

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

​

Our Values

​

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

​

Travel Expectations

​

None

​

Additional Information:

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

We are looking for a technically skilled and analytically driven System Analyst to join our Product & Operation group at Aristocrat Interactive content & Aggregation BU.

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This is a key role that bridges product strategy and technical execution—working closely with cross-functional teams to analyze, model, and define software systems that scale, comply, and perform under the demands of a global aggregation platform.

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Our platform provides an aggregation of games to the iGaming industry including Engagement Tools, Back Office Systems, Core Business Logic, and multiple 3rd-party integrations.

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As a System Analyst, you will contribute to the logical architecture, data flow, and integration design that power these experiences across regulated markets.

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This is a hands-on, impact-driven role for someone who excels in abstract thinking, systems modeling, and translating product ideas into structured, scalable designs.

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Key Responsibilities

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• Collaborate with Product Managers, Architects, and developers to analyze and break down requirements into actionable, high-fidelity system specifications.
• Define and document high-level system design and interactions across client applications, services, and integrations.
• Design and maintain logical component models, module interaction diagrams, and data flow diagrams (DFDs), including process flow or UML diagrams.
• Create and manage logical data models (ER diagrams) and data dictionaries to describe entities, relationships, and data flow between modules.
• Define UI screen flows and navigation logic at a logical level, including optional mockups or wireframes to aid clarity.
• Design and document security layers including authentication and authorization flows, and access control models.
• Lead the logical integration design for internal modules and external systems—documenting APIs, data contracts, and integration touchpoints without committing to protocol-level details.
• Maintain a clear traceability matrix between business requirements, system behavior, and functional specifications.
• Lead grooming and system analysis workshops with development teams, ensuring alignment with architecture and solution vision.
• Evaluate system impact for feature enhancements, changes, or third-party integrations, and document interdependencies and trade-offs.
• Support QA teams and UAT processes by clarifying system behavior and data expectations.

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What We're Looking For

​

Required Skills & Experience

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• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent technical education.
• 3 years of experience in system analysis, solution design, or technical business analysis within complex software environments.
• Proven experience with:

  + High-level system architecture

  + Logical components/modules and their interactions

  + DFDs, process/UML diagrams

  + Entity Relationship (ER) diagrams and data dictionaries

  + Data flow mapping between services

  + Logical UI flows and screen navigation diagrams

  + Security design (auth flows, RBAC models)

  + Integration design (interfaces, APIs, data contracts)

• Strong grasp of microservices, client-server systems, distributed architectures, and API-based platforms.
• Experience with tools like Lucidchart, Draw.io, Enterprise Architect, or similar.
• Excellent analytical and problem-solving abilities.
• Strong interpersonal skills and the ability to explain complex systems clearly.
• High proficiency in English (spoken and written).
• Familiarity with Agile methodologies (Scrum, Kanban).

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Preferred Qualifications

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• Experience in iGaming, FinTech, or other real-time, high-availability environments.
• Understanding of DevOps pipelines and deployment models.

​

Company Summary

​

Aristocrat Interactive

​

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

​

About Aristocrat

​

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

​

Our Values

​

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

​

Travel Expectations

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Up to 25%

​

Additional Information

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

• Design and implement high quality maintainable automated testing solutions and tools to suit the needs of the various teams.
• Where required, contributes to the technical design for new framework components or tools ensuring it remains consistent with the overall design and strategy.
• Host training and brown bag sessions to educate the team members on test automation best practices and the use of test automation tools.
• Understands the 'big picture' of the automation framework architecture and provides constructive feedback and improvement suggestions.
• Participate in any tool selection process by ensuring the requirements are captured and prioritised and a shortlist of tools are spiked and documented to ensure that any tools selected best meet our current and future needs.
• Working with the architects and the development teams to optimise and improve the test automation strategy, process and assets  to ensure teams are able to deliver their stories and features on time
• Champion and consistently improve quality through automated testing

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Shows straight talking, trustworthiness and openness, facilitating constructive dialogue with colleagues.

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What We're Looking For

​

• Minimum of 5 years of testing and test automation experience.
• Experienced in applying techniques to design effective test coverage and selecting the right features/test cases to automate.
• Proven track record in providing training and mentoring others and growing them in the field of test automation.
• Solid experience with development languages such as Java, JavaScript or C#.
• Solid hands-on experience with test tools such as Selenium, NUnit, Cucumber (XUnit.Gherkin.Quick/Reqnroll), Appium, WebdriverIO.
• Hands-on experience in automating front-end (web or native) and back-end applications.
• Experienced in selecting, spiking and rolling out test (automation) tools based on business requirements
• Proven ability to design and create maintainable and reusable test automation tools and dashboards based on technical and business requirements
• Can deliver results within set deadlines
• Excellent organisation, communication and interpersonal skills
• Experience of working in an Agile environment.

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Desirable

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• Experience in the gambling or gaming industry a plus
• Experience with build & release tools such Argo, Kustomize, Kubernetes, Google Cloud (GKE), Kibana, Grafana.
• Knowledge and understanding of SQL and NoSQL databases.

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Travel Expectations

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None

​

Additional Information

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Aristocrat-Interactive, an international online lottery software and service provider, is the leading developer and provider of global e-Instant win games for the lottery industry.  

We are seeking a quality and experienced MS SQL Server DBA Production team leader — infrastructure and applicative.  

The DBA team leader will be responsible for all DB aspects in the production environments.

​

Responsibilities:  

· Manage a DBA Production team, manage tasks, and set priorities.  

· Provide consultation on SQL Server for System Architects, Security Officers, Development DBAs, Tribes, and Product Owners.  

· Responsible for new team’s employees' onboarding and training, and for the ongoing training and learning of the team  

· Responsible for the team off hours response to critical issues on production.  

· Perform as a production DBA.    

Production DBA:  

· Performs performance tuning, Query optimization, database installations, configurations, updates, backups and monitoring.  

· Provide support for multiple environments — development, test and production.  

· Anticipates, mitigates, identifies, responds and resolves problems affecting database performance, efficiency, and availability.  

· Improve and support processes to ensure zero application downtime on critical issues or during DB deployment of new application releases.  

· Work according to documentation, guidelines and policies of working procedures.  

· Clearly communicates problems and resolution process to customers and/or management.  

· Demonstrates commitment to outstanding customer service by continuously striving to provide the highest possible customer service; makes recommendations for improving service and efficiencies.  

· Work according to documentation, guidelines and policies of working procedures.  

· Provide support for the operation teams 24/7 — on call in off work hours only for critical issues (one week a month).  

· Maintains database security in compliance with APEI policies, GDPR and PCI security standards.

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What We're Looking For

​

Requirements:  

· At least 5 years’ experience as a SQL Server DBA.  

· Deep and wide understanding of databases’ structure and architecture.

​

· Hands-on experience with SQL server clustering and replication methodologies.  

· Writing complicated T-SQL, stored procedures, and functions.  

· Motivated, team player with ability to learn fast and great analysis skills.

​

Company Summary

​

Aristocrat Interactive

​

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

​

About Aristocrat

​

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

​

Our Values

​

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

​

Travel Expectations

​

None

​

Additional Information

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

We are growing our teams and this is an opportunity for you to join our sunny Barcelona office as a Data/Product Analyst. You will be working together with other product analysts and data scientists embedded in our games team. You will have a key role in defining, extracting and actioning product data from big datasets. Thus, covering the full scope of data mining to reporting. In addition you will also be responsible to show the impact of product data via dashboards and/or other means of visualisations to key stakeholders throughout the company.

​

Why this role?

​

This role is intended to strengthen the craft of analytics in Product Madness and to ensure the game teams are making informed decisions based on actionable insights. Your key responsibilities will be:

​

• Working closely with product and the game teams, implement tracking in games to capture player data and create reports that give further insight into player behaviour and product performance.
• Form new insights and perspectives that inform decisions and help us continue to delight the people playing our games.
• Produce reports and deliver insights that have an impact on the future direction of our games and the game roadmap.
• Work with game teams and DWH to produce end to end data pipelines that empower end users.
• Work closely with product and game teams to create reports and monitoring of daily KPIs.
• Investigating issues in the Production environment, analysing and optimising existing product features and A/B tests.
• Apply creative thinking towards designing, testing, verifying, and implementing solutions.

​

What We're Looking For

​

• Previous  experience in a product or data analyst role
• Strong SQL and Excel skills
• Experience of standard reporting tools such as Looker/QlikView/Tableau/Power BI etc.
• Working experience setting up and analyzing A/B-tests would be desirable
• Strong in mathematics and quantitative analysis with a passion for numbers and data
• Interested in gaming and the mobile game industry, any experience in these industries would be highly desirable
• Fluent in English

​

• A Masters degree in Computer Science, Data Science, Mathematics or a analytical field is preferred
• Experience with Python and/or R would be ideal but not essential

​

Why Product Madness?

​

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino.

​

With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

​

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day.

​

But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.

​

So, what’s stopping you?

​

Our Values

​

• People First

​

  We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.

• MAD for More

​

  Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.

• Champion Together   

  We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.

• Globally Inclusive

​

  We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.

• Customer Focused

​

  We always think from the customer's perspective - be it players or internal customers.

​

  Improving their experience and joy is what drives us. Every client's success is our big win!

​

Travel Expectations

​

None

​

Additional Information

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Job Posting Title

=====================

​

Art Director

​

Why Big Fish Games?

=======================

​

Big Fish Games is the home of some of the biggest hit mobile casual games including EverMerge, Gummy Drop!, Cooking Craze, Fairway Solitaire, and many more.

​

• We are curious and constantly seek improvement in all we do because that’s what our business demands
• We operate with good intentions, confidence, and humility
• We welcome diversity of background, thought, and experience
• We listen actively and value each other
• We foster a fun environment that inspires creativity

​

Do you love making games for millions of players? Is your sketchbook full of diverse, compelling cartoon characters? If you thrive on directing internal and external art teams, and are interested in working in the mobile casual free to play space, we may have an opportunity for you.  

EverMerge, a leading mobile casual game, is looking for an Art Director. This role will report directly to the EverMerge Game Director. We have Pacific Time core hours, but welcome full-time remote candidates.

​

What you’ll do

​

• Work closely with product, marketing, insights, design and engineering to deliver a steady stream of delight for new and existing EverMerge players.
• Provide artistic vision and direction for EverMerge.
• Evolve the style and look and feel of EverMerge to continue to keep it at the forefront of casual games.
• Work with multiple 3rd party studio teams to help them execute against a direction that is both exciting for players and marketable.
• Work with internal studios and external partners to communicate and maintain product vision
• Create art processes (with a producer) for internal and external art production for early game development
• Welcome early feedback, encourage team discussions, and foster an environment of safe and productive iteration
• Be part of the EverMerge leadership team, proactively engaging to meet the goals of the business, delighting our players, and making EverMerge a great place to work.
• Oversee marketing creative for EverMerge, directing eye catching images and videos that excite new and existing players
• Manage a team of in-house creatives, providing mentorship and career path guidance

​

What We're Looking For

==========================

​

• Self driven, able to navigate and lead through ambiguity.
• Previous experience as an Art Director.
• Ability to give effective critiques and take feedback and criticism.
• Ability to draw rough sketches quickly and work iteratively to create visuals.
• Portfolio of work which demonstrates a high-quality bar and compelling vision, and whose style is aligned with the casual mobile game art themes / styles.
• Solid understanding of popular casual games and their art direction.
• Broad knowledge and experience in several art disciplines including: concept, theme, environments, characters, lighting, and UI/UX.
• Willingness to work collaboratively and value teamwork
• Ability to present art themes / styles to different audiences including executives, articulate talking points and sell art styles and themes.
• Experience managing internal and external teams, including 3rd party art production partners.
• Open-minded, motivating, and inspiring personality
• Nice to have: experience working in Unity

​

Benefits And Beyond

=======================

​

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

​

About Big Fish

==================

​

Building upon our 20-year legacy as a leader in the biggest gaming categories in the world, we are innovating and developing new products within the casual space to add to our extensive portfolio. Big Fish is dedicated to delivering amazing experiences for players to connect, compete and discover play, anywhere and on any device. This means games for broad global audiences in genres that are easy to learn, and difficult to master. Be a part of the team from the start.

​

Big Fish is part of Pixel United, the free-to-play, mobile-first video games business of Aristocrat Leisure Ltd (ASX: ALL)! 

​

Big Fish Games is an equal opportunity employer. We bring unique talents together to build something special that’s why we welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

​

​

Location

============

​

Los Angeles, CA, US

​

Job family

==============

​

Game Art

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Contract Type

=================

​

Regular

​

Time Type

=============

​

Full time

​

Company

===========

​

Big Fish Games

​

Travel Expectations

=======================

​

None

​

Pay Range

=============

​

$126,000 - $234,000 per year

​

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Key Responsibilities:

​

Fraud Detection and Management:

​

• Handle all actions following account blocks flagged as ‘Fraud,’ ensuring proper follow-ups and tracking to maintain business continuity and customer contact.
• Conduct investigations into suspected 1st-party misuse, account compromise, or facility fraud cases.
• Identify and investigate complex or high-risk fraud cases using advanced fraud detection tools and data analysis.
• Evaluate daily fraud indicators, alerts, and referrals to distinguish genuine customers from fraudulent activity.

​

Payments Processing:

​

• Process, reject, or approve player withdrawals in compliance with company SLA standards.
• Address and resolve internal escalations and queries related to missing deposits, withdrawals, or customer payment issues.
• Liaise with 3rd-party payment providers to enhance investigations and resolve player issues promptly.

​

Customer Support and Complaints Resolution:

​

• Manage and resolve escalated player complaints, ensuring service standards remain exceptional throughout the customer journey.
• Compile evidence and documents to respond to complaints raised by regulatory bodies like the MGA or UKGC regarding fraud, payments, and risk.

​

Policy and Process Improvement:

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• Review and propose updates to risk, payments, and fraud procedures to enhance customer friendliness and operational efficiency.
• Actively contribute to improving internal processes and recommending robust system improvements to prevent fraud.

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Compliance and Collaboration:

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• Liaise with both AML and Safer Gambling teams to identify emerging threats and devise mitigation strategies.
• Raise suspicions of organized crime, syndicates, impersonation, AML/CFT threats, or proceeds of crime to the AML Team/MLRO.
• Ensure KYC documents submitted by players are properly vetted and comply with company standards and SLA timelines.

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Training and Development:

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• Assist in cross-training team members to enhance departmental capabilities.
• Share knowledge and expertise to promote a unified and effective team environment.

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Market Awareness:

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• Stay updated on the latest Payments technologies, fraud trends, tools, and regulatory changes.
• Actively participate in industry discussions to ensure best practices in fraud prevention and risk management.

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What We're Looking For

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What We're Looking For

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• At least 1 year of previous experience in the iGaming industry working in payments,  fraud or any related position.
• Knowledge about online fraud prevention, payment systems, AML/CFT regulations and understanding of KYC.
• Able to work under pressure and within a dynamic multi-cultural environment.
• Excellent problem-solving and communication skills in English (spoken and written)
• Efficient and organized
• Results-driven and a "go getter" mentality
• Flexibility to work shifts, including evenings and weekends
• Previous experience working with fraud detection tools would also be considered an asset.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Collaborative mindset with a commitment to building strong relationships across teams.

​

Travel Expectations

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None

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Additional Information

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Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Key Responsibilities:

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• Team Leadership & Management

  + Lead, mentor, and develop a team of Technical Support Engineers

  + Monitor team performance, set objectives, and conduct regular evaluations and coaching

  + Foster a culture of accountability, collaboration, and continuous improvement

• Operational Oversight

  + Ensure compliance with SLA commitments and maintain high standards of service delivery

  + Oversee incident lifecycle: prioritization, assignment, tracking, and timely resolution

  + Manage critical escalations and coordinate 24/7 on-call coverage

• Customer & Stakeholder Communication

  + Facilitate effective multi-channel communication (chat, email, phone, ticketing system)

  + Act as an escalation point for complex or high-impact customer issues

  + Provide transparency to internal stakeholders and clients on incident status and resolution plans

• Cross-Functional Collaboration

  + Liaise with R&D, DevOps, IT, and Product teams to resolve complex issues

  + Advocate for customer needs and feedback in internal discussions

• Process & Knowledge Management

  + Develop and implement support processes and best practices

  + Review and contribute to the creation and maintenance of knowledge base content

  + Drive initiatives for operational efficiency and team scalability

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What We're Looking For

​

Requirements:

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• Proven experience leading technical support or service operations teams – Must
• Excellent verbal and written communication skills in English – Must
• Availability for 24/7 escalations during critical incidents – Must
• Bachelor's degree in Computer Science / Software Engineering (or similar) – An advantage
• Strong analytical, troubleshooting, and decision-making skills
• Technical background with a solid understanding of web technologies, client/server applications, and common debugging tools
• Hands-on experience with support tools and platforms (ticketing systems, monitoring/logging tools, etc.)
• Ability to handle high-pressure situations, multitask, and manage priorities effectively

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Travel Expectations

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None

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Additional Information

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

• Develop and troubleshoot new and existing software within time and scope of the integration.
• Perform tests of the applications and apply remediation as needed to eliminate errors.
• Ensures smooth process during third-party API integrations.
• Assist in the development and peer review of plans, technical solutions, and related documentation.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Building reusable code and libraries for future use.
• Optimization of the applications for maximum speed and scalability.
• Implementation of security and data protection.
• Design and implementation of data storage solution.
• Maintain transparent communication with immediate manager, with respect to work undertaken and ensure that performance standards/expectations should not get breached.
• Regularly update and consult with direct manager regarding ongoing tasks and projects.
• Provide timely progress reports and seek guidance as needed to ensure efficient workflow.
• Attend & contribute to team huddles, meetings & ad hoc meetings when required.
• Assist in additional tasks and projects as assigned by supervisors or management to support the achievement of department and organizational goals.

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II. INFORMATION LINKS AND RELATIONSHIP

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• In his/her everyday work the Back-End Developer is subordinate to his/her superior or to the Managing Director of the Company, according to the approved Company’s organizational chart.
• Work closely with all relevant parties both inside and outside of the company.

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What We're Looking For

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•    2+ years of experience in .NET Framework – MVC, Web API, Entity Framework  

•    Experience with .NET 6: Strong understanding of the .NET 6 framework and experience in building and maintaining high-performance applications using C#.  

•    Understanding of the Mediator Pattern: Ability to work with the Mediator pattern for managing communication between different components, promoting loose coupling and ensuring that each component focuses on a single responsibility.  

•    Knowledge of CQRS (Command Query Responsibility Segregation): Basic understanding of CQRS principles to separate read and write operations, helping to improve application scalability and organization.  

•    Good understanding of best coding practices  

•    Experience in MS-SQL Server  

•    Basic knowledge in front-end development with HTML5, JavaScript, CSS, Angular  

•    Experience in C# .NET   

•    Experience in ASP.NET MVC  

•    Experience in API Programming & Integrations  

•    Skilled with all OOP concepts  

•    Experience in MS-SQL Server – Scheme, Stored procedures, trigger, indexes  

•    Experience in performance tuning of both C# code as well as SQL queries  

•    Understanding in Networks  

•    Experience in Unit-Testing development  

•    Proficiency in examining, investigating and solving dynamic problems and develop creative solutions  

•    Big advantage if you have knowledge in CQRS + DDD(basic knowledge)  

•    Excellent spoken and written English

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Travel Expectations

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None

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Additional Information

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

The technical writing team develops robust documentation for regulatory and field use, manages a technical communication library, and helps define global publication standards. In a high-pressure environment, we endeavor to enhance company-wide communications initiatives in a range of areas. Additionally, we work with a global community of practice to develop standards for information content, format, and delivery that adhere to the latest industry standards and practices.

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What You'll Do

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• Write and accurately maintain a library of software technical documentation.
• Edit technical content for unified, consistent content
• Collaborate with developers, stakeholders, and end users
• Deliver all content promptly with high-quality results.
• Ability to learn and work with our structured authoring tools.
• Research skills and best practices.

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What We're Looking For

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• Bachelor’s degree in English, Communications, Journalism, Engineering, Technology, or equivalent experience.
• 1 to 3 years of experience in technical writing and document preparation.
• Experience with Microsoft Office Suite, SharePoint, Snagit, and Confluence.
• Able to provide a portfolio or samples of written work.
• Experience with Agile frameworks.
• Experience with structured authoring, DITA, and using a CCMS.
• Background in technology development.
• Basic XML knowledge is a plus.

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Why Aristocrat?

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Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

​

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

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• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

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Our Values

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• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

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Travel Expectations

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None

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Pay Range

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$49,000 - $91,000 per year

​

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

​

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

​

Additional Information:

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Game & Configuration Management:

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• Manage Game Releases: Oversee the planning, scheduling, and execution of game releases to ensure they are delivered on time and meet quality standards.
• Configuration Management: Handle the configuration of game settings, metadata, and other digital prerequisites to ensure optimal performance and user experience.
• BAU (Business As Usual) Operations: Maintain regular operations for game and configuration releases, ensuring that updates and patches are applied seamlessly.

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Market & Operator Support:

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• New Connection Support: Coordinate the integration of new market and operator connections, ensuring compatibility and smooth operation.
• Technical Assistance: Provide technical support to operators and markets, addressing any issues that arise during the connection process.
• Stakeholder Communication: Maintain clear communication with market and operator stakeholders to ensure alignment and address any concerns promptly.

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Content Management:

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• Content Enablement: Enable and distribute third-party, Ignite, and in-house content according to the established release schedule.
• Configuration of Stakes and Features: Configure stakes, features, and other settings for in-house content to ensure it meets the desired specifications and provides a high-quality user experience.
• Release Coordination: Work closely with content creators and developers to ensure that all content is properly configured and ready for distribution.

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Collaboration:

​

• Task Distribution: Collaborate with GO coordinators to distribute tasks effectively and ensure that all team members are aligned with the roadmap.
• Internal Requests and Escalations: Serve as the focal point for internal requests, escalations, and issues, ensuring that they are addressed promptly and efficiently.
• Cross-Functional Collaboration: Work with various teams, including development, QA, and operations, to ensure smooth and coordinated releases.

​

Maintenance:

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• Script Maintenance: Maintain and update distribution scripts for in-house and Ignite content to ensure they are functioning correctly and efficiently.
• System Monitoring: Monitor systems and processes to identify and resolve any issues that may arise during content distribution.
• Continuous Improvement: Implement improvements to distribution scripts and processes based on feedback and lessons learned from previous releases.

​

What We're Looking For

​

Experience:

​

• Experience in game operations or a similar role within the gaming industry is preferred.
• Experience with content management and distribution is advantageous.

​

Skills:

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• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and coordinate effectively with various teams.

​

Technical Proficiency:

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• Familiarity with build systems and release automation tools.
• Proficiency with Microsoft Windows and Office.
• Knowledge of scripting languages (e.g., PowerShell) and programming languages (e.g., C#) for tool development is preferable.

​

Adaptability:

​

• Ability to work under pressure and solve problems in a fast-paced environment.
• Flexibility with schedule during game and patch release windows.

​

Travel Expectations

​

None

​

Additional Information

​

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

​

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.