Hi, We're Metronome!

About the Role

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The professional services team at Metronome is a technical group that sits at the intersection of sales, growth, product, and R&D. In simple terms, we own the technical and project management aspects of the customer lifecycle between after sales and before handoff to post-implementation teams.

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As an Implementation Manager in the Professional Services team, you’ll primarily be focused on ensuring customers successfully implement Metronome’s products and realize value quickly.

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What You'll Do

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• Own and drive implementations of Metronome to successful client outcomes
• Leverage project management skills to decompose large and complex implementations into milestones that balance value realization, speed, and business risk
• Use strong communication skills to convey complex system concepts and implementation plans to a business audience (up to C-level executives) in a clear and concise manner
• Have a solid understanding of technical and integration concepts, with the ability to confidently speak about Metronome product capabilities and our value proposition
• Partner with Solution Architects and other project team members to track progress, proactively identify risks and issues, and solve technical issues (including being hands on as needed)
• Provide expert guidance to clients regarding usage-based pricing and consumption business models
• Build relationships with people at our client organizations, from day-to-day operators to C-Suite executives. We believe in meeting our customers in-person whenever possible.
• Ensure a proper handoff to our post-implementation teams (Customer Success and Technical Support)

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…all of this with prospects at the scale of our most strategic current customers (like Confluent, Databricks, OpenAI, and Anthropic). Expect these engagements to be complex, deep, technical, and most of all interesting. Metronome directly influences how the internet monetizes - AI is an obvious current example - and our group is on the front lines driving this influence with our prospects.

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Metronome is a startup. As such, there’s a lot still to figure out and tremendous room for high-agency people to impact our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let’s talk.

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Qualifications

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This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying!

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• 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like technical project managers, sales engineering, solutions architecture, technical account management).
• Experience leading complex implementations with enterprise tech companies.
• Experience in fast-moving startup environments that value high agency.
• Excellent communication, stakeholder management, and presentation skills, with ability to create buy-in at multiple levels, from VP and C-level executives down to the working team level.
• Ability to navigate ambiguity and drive alignment through influence rather than authority.
• Excitement for building and improving GTM playbooks, processes, and reusable assets.
• Ability to travel approximately 30% of the time (will vary depending on client needs)

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Bonus Points

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• Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
• Experience as a software engineer, product manager, solutions architect, or in other technical roles.
• Strong understanding of project management and program management fundamentals and principles
• Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.

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Compensation

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The estimated base salary range for this role is $168,000 - $210,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to market-benched equity, incentive pay, comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

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We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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We’re looking for someone seasoned in Demand Generation to lead the strategy, execution, and optimization of programs that generate and accelerate pipeline across enterprise and strategic segments. This is a critical leadership role focused on aligning marketing with sales to target high-value accounts, expand deal velocity, and drive measurable revenue impact.

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This role will lead account-based marketing (ABM), lifecycle campaigns, outbound acceleration programs, and campaign infrastructure in close partnership with Product Marketing, Field, SDR, and RevOps. You’ll architect a modern demand engine that scales with us as we grow and compete head-on with the biggest names in our category.

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This isn’t about MQLs. It’s about real pipeline, in-market accounts, and helping sales win faster and more often. If you're looking to own a key lever of growth and help define what great GTM looks like in our category, we’d love to meet you.

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What You'll Do

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• Develop and own the integrated demand generation strategy for enterprise and strategic accounts—including ABM, lifecycle, and outbound orchestration.
• Lead cross-functional planning with Sales, SDRs, Product Marketing, and Field Marketing to define target segments, buying committees, and high-impact campaign plays.
• Architect full-funnel programs that blend digital, content, events, direct mail, and outbound support into cohesive journeys that create and accelerate pipeline.
• Design and operationalize tiered ABM programs (1:1, 1:few, 1:many) in partnership with Sales and Marketing Ops.
• Define the customer lifecycle strategy and deploy nurture, expansion, and retention programs aligned to buyer and customer journeys.
• Partner with Growth, Marketing Ops, and RevOps to measure pipeline contribution, velocity, and ROI across all programs. Own reporting for executive stakeholders.
• Enable and equip SDRs and Sales with personalized campaign assets, outbound kits, and campaign alignment.
• Continually test, iterate, and optimize based on performance data and field feedback.

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Qualifications

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• 7–10+ years of experience in demand generation, growth marketing, or ABM—preferably in high-growth B2B SaaS.
• Strong track record building and scaling enterprise demand engines that contribute directly to revenue growth.
• Deep expertise in ABM strategy and execution, including campaign design, orchestration tools, and personalization.
• Experience mapping lifecycle stages and deploying cross-channel programs that increase engagement and conversion across the funnel.
• Data-driven with strong operational skills—comfortable owning attribution, forecasting, and campaign reporting.
• Proficient in marketing and sales tech stack (Salesforce, HubSpot/Marketo, 6sense/Demandbase, Outreach/Salesloft, etc.).
• Excellent collaborator with a history of aligning tightly with Sales, SDR, and Marketing leadership.
• Strategic thinker and crisp communicator who thrives in a fast-paced, results-oriented environment.

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Compensation

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The estimated base salary range for this role is $151,200 - $189,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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The Solutions Architecture team at Metronome is a technical group that sits at the intersection of sales, growth, product, and R&D. In simple terms, we own the technical aspects of the customer lifecycle between after sales and before handoff to post-implementation teams.

​

As a member of the Solutions Architecture team, you’ll primarily be focused on ensuring customers successfully implement Metronome’s products and realize value quickly.

​

What You'll Do

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• Use proficient discovery and scoping  to understand what challenges our clients face in billing, launching new products, pricing & packaging, quote-to-cash, customer experience, and related areas.
• Do whatever it takes to support clients throughout the entire implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
• Provide expert guidance to clients regarding usage-based pricing and consumption business models.
• Hands on configuration of Metronome’s system on behalf of clients
• Design integrations between Metronome’s APIs and the clients business systems to align to Metronome best practices (including CRM/ CPQ, Payments, Taxation, ERP, Billing Providers, Reporting and Analytics tools).
• Act as a liaison between the field and Metronome R&D to advocate for client needs and feature requests.
• Partner with implementation managers and other project team members to provide visibility into progress and proactively identify risks and issues
• Build relationships with people at our client organizations, from day-to-day operators to C-Suite executives. We believe in meeting our customers in-person whenever possible.
• Design integrations of Metronome into prospect systems and consultatively influencing the direction of our prospects’ pricing and packaging.
• Ensure a proper handoff to our post-implementation teams (Customer Success and Technical Support).

​

…all of this with prospects at the scale of our most strategic current customers (like Confluent, Databricks, OpenAI, and Anthropic). Expect these engagements to be complex, deep, technical, and most of all interesting. Metronome directly influences how the internet monetizes - AI is an obvious current example - and our group is on the front lines driving this influence with our prospects.

​

Metronome is a startup. As such, there’s a lot still to figure out and tremendous room for high-agency people to impact our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let’s talk.

​

Qualifications

--------------

​

This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying!

​

• 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like sales engineering, solutions architecture, technical account management).
• Experience leading complex implementations with enterprise tech companies.
• Experience in fast-moving startup environments that value high agency.
• Ability to quickly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
• Excitement for building and improving GTM playbooks, processes, and reusable assets.
• Ability to travel approximately 30% of the time (will vary depending on client needs)

​

Bonus Points

​

• Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
• Experience as a software engineer, product manager, or in other technical roles.
• Strong understanding of project management and program management fundamentals and principles
• Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.

​

Compensation

​

The estimated salary range for this role is $150,000 - $250,000 OTE. In addition to your salary, Metronome offers a competitive total rewards package, including but not limited to market-benched equity, incentive pay, comprehensive health benefits, and other benefits listed below.

​

The actual salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

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About the Role

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As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers.

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Your primary responsibilities will include communicating with developers, debugging issues, developing and improving our internal tools. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback and influencing our product roadmap.

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This role has a requirement to be based in Europe.

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What You'll Do

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• Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
• Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
• Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
• Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

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Impact You'll Have

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• Through your interactions with individual customers, you will help improve our product for everyone.
• Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
• The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

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Qualifications

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• 3+ years of work experience in a highly technical support organization or in engineering
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
• Familiarity programming in one of Typescript, Python or Ruby
• Strong written and verbal communication skills
• A mindset of customer empathy and ability to solve challenging problems

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Bonus points

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• You have worked on modern enterprise software which is business critical
• Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems

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