Hi, We're Metronome!

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About the Role

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We’re looking for someone seasoned in Demand Generation to lead the strategy, execution, and optimization of programs that generate and accelerate pipeline across enterprise and strategic segments. This is a critical leadership role focused on aligning marketing with sales to target high-value accounts, expand deal velocity, and drive measurable revenue impact.

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This role will lead account-based marketing (ABM), lifecycle campaigns, outbound acceleration programs, and campaign infrastructure in close partnership with Product Marketing, Field, SDR, and RevOps. You’ll architect a modern demand engine that scales with us as we grow and compete head-on with the biggest names in our category.

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This isn’t about MQLs. It’s about real pipeline, in-market accounts, and helping sales win faster and more often. If you're looking to own a key lever of growth and help define what great GTM looks like in our category, we’d love to meet you.

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What You'll Do

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• Develop and own the integrated demand generation strategy for enterprise and strategic accounts—including ABM, lifecycle, and outbound orchestration.
• Lead cross-functional planning with Sales, SDRs, Product Marketing, and Field Marketing to define target segments, buying committees, and high-impact campaign plays.
• Architect full-funnel programs that blend digital, content, events, direct mail, and outbound support into cohesive journeys that create and accelerate pipeline.
• Design and operationalize tiered ABM programs (1:1, 1:few, 1:many) in partnership with Sales and Marketing Ops.
• Define the customer lifecycle strategy and deploy nurture, expansion, and retention programs aligned to buyer and customer journeys.
• Partner with Growth, Marketing Ops, and RevOps to measure pipeline contribution, velocity, and ROI across all programs. Own reporting for executive stakeholders.
• Enable and equip SDRs and Sales with personalized campaign assets, outbound kits, and campaign alignment.
• Continually test, iterate, and optimize based on performance data and field feedback.

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Qualifications

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• 7–10+ years of experience in demand generation, growth marketing, or ABM—preferably in high-growth B2B SaaS.
• Strong track record building and scaling enterprise demand engines that contribute directly to revenue growth.
• Deep expertise in ABM strategy and execution, including campaign design, orchestration tools, and personalization.
• Experience mapping lifecycle stages and deploying cross-channel programs that increase engagement and conversion across the funnel.
• Data-driven with strong operational skills—comfortable owning attribution, forecasting, and campaign reporting.
• Proficient in marketing and sales tech stack (Salesforce, HubSpot/Marketo, 6sense/Demandbase, Outreach/Salesloft, etc.).
• Excellent collaborator with a history of aligning tightly with Sales, SDR, and Marketing leadership.
• Strategic thinker and crisp communicator who thrives in a fast-paced, results-oriented environment.

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Compensation

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The estimated base salary range for this role is $151,200 - $189,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

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We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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The Infrastructure team builds foundational systems at scale. We're hundreds o billions of events per day through world scale custom streaming infrastructure, running invoice computations that push the limits of distributed systems, and building platforms that need to be correct, fast, and efficient simultaneously.

Work spans the full infrastructure stack—from streaming platforms ingesting usage data, to huge offline batch jobs, to the observability and deployment tooling that keeps everything running reliably. Every platform you build multiplies the effectiveness of the entire engineering org. If you're energized by hard technical challenges, building infrastructure that becomes a competitive moat, and operating systems at world scale, this is the role for you.

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What You'll Do

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• Build platforms that scale: Design and operate foundational infrastructure—Kubernetes clusters, Kafka streaming platforms, Spark batch processing, observability systems—that handle billions of events and enable Metronome to grow with minimal friction.
• Enable product velocity: Create golden paths, abstractions, and tooling that let engineers ship faster and more reliably without becoming infrastructure experts themselves.
• Enable reliability as the product: Take accountability for system uptime, performance, and correctness. Build monitoring, alerting, and incident response systems that enable the entire team catch problems before customers notice.
• Drive technical direction: Shape Metronome's infrastructure strategy, make platform-level architectural decisions, and mentor engineers across the organization.

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Impact You'll Have

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• Multiply engineering effectiveness: Every tool you build, every deployment pipeline you improve, every observability gap you close makes dozens of engineers more productive. Your infrastructure decisions directly impact what and how fast the company can ship.
• Power mission-critical workloads: Our infrastructure processes financial data for companies like Confluent, OpenAI and Anthropic—where accuracy, performance, and reliability aren't nice-to-haves, they're requirements. You'll build systems where correctness matters and downtime has real consequences.
• Shape how we scale: You'll have a real voice in how we architect systems to handle 10x growth, which technologies we bet on, and how we build a world-class infrastructure organization.

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Qualifications

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• 5+ years building infrastructure systems: Hands-on experience with distributed systems, cloud infrastructure, container orchestration, data pipelines, observability, CI/CD, or other foundational platforms.
• Ownership of production systems: Track record of operating mission-critical infrastructure with strong focus on reliability, scalability, and performance.
• Force multiplier mindset: You build platforms that enable others. You create abstractions that make complex systems approachable. You think about developer experience as a first-class concern.
• Cross-functional collaboration: You partner effectively with product teams, communicate technical decisions clearly, and mentor engineers across experience levels.

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Tech stack

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The main expectation for the role is you’re excited to learn and work with whatever technologies make the most sense for the problem at hand. That said, our current tech stack includes:

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• Cloud Infrastructure (AWS: EKS, ECS, S3, RDS, Lambda, and more)
• Container Orchestration (Kubernetes, Docker)
• Infrastructure as Code (Terraform)
• Streaming & Batch Processing (Kafka, Kafka Streams, Spark)
• Languages (Python, TypeScript, Java, Go)

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Compensation

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The estimated base salary range for this role is $171,200 - $246,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

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We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers.

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Your primary responsibilities will include communicating with developers, debugging issues, developing and improving our internal tools. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback and influencing our product roadmap.

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This role has a requirement to be based in Europe.

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What You'll Do

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• Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
• Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
• Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
• Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

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Impact You'll Have

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• Through your interactions with individual customers, you will help improve our product for everyone.
• Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
• The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

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Qualifications

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• 3+ years of work experience in a highly technical support organization or in engineering
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
• Familiarity programming in one of Typescript, Python or Ruby
• Strong written and verbal communication skills
• A mindset of customer empathy and ability to solve challenging problems

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Bonus points

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• You have worked on modern enterprise software which is business critical
• Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems

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