Hi, We're Movable Ink!

​

​

The Customer Marketing Manager is responsible for programs that deepen customer relationships, support pipeline, and highlight customer success. You’ll work cross-functionally with Sales, Customer Experience, and Marketing to develop campaigns, content, and experiences that celebrate our customers and fuel engagement, expansion, and retention.  You’ll work closely with our most passionate customers, turning their successes into stories that shape the future of marketing.

​

This role reports to the VP of Communications, Content, and Customer Marketing

​

Responsibilities:

​

• Lead the Customer Advisory Board (CAB). Lead the planning and execution quarterly CAB meetings to be a world-class customer experience, fueling engagement, retention, and upsell opportunities
• Expand the Gifting Program. Transform and rethink the company’s gifting program to support business objectives (i.e., pipeline goals) and drive engagement (i.e., account-based, milestone, etc.)
• Expand the Customer Marketing Program. Collaborate closely with Lifecycle and Content Marketing teams to identify new opportunities to engage customers, leveraging data to track customer engagement and campaign effectiveness, continuously optimizing for performance to generate interest among target accounts and advance existing opportunities
• Drive Customer Engagement. Work closely with Growth Marketing to develop comprehensive Account-Based Marketing strategy to increase customer engagement, build relationships (i.e., with executive audiences), and drive revenue growth.

​

Qualifications:

​

• 3+ years of experience in customer marketing, lifecycle marketing, or B2B SaaS marketing
• Excellent communication and storytelling skills with a customer-first mindset
• Experience working cross-functionally in a fast-paced, collaborative environment
• Strong attention to detail and experience balancing a budget
• Data-driven approach with proficiency in using marketing automation, CRM tools (e.g., Marketo, Salesforce, Reachdesk), and analytics platforms
• Creative thinker with the ability to bring fresh ideas to customer engagement

​

The base pay range for this position is $85,000-$100,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

The Commercial Counsel will provide guidance on a variety of commercial legal issues, including by drafting and negotiating  Order Forms, Master Service Agreements and Data Privacy Agreements, and responding to compliance related requests  from internal parties, clients and other external parties. The Commercial Counsel is a high-impact role in which you will become a trusted advisor to key stakeholders while utilizing a diverse skillset in contract negotiation, critical thinking and problem-solving. This role is ideally suited for an individual who is eager to learn, has an ownership mentality, and thrives in a team-focused, fast-paced environment.

​

Responsibilities:

​

• Independently review, draft and negotiate customer SaaS agreements, including MSAs, Order Forms, DPAs and NDAs, while identifying and managing risk for the company.
• Maintain and improve existing sales contracting processes and work on other legal and compliance projects.
• Collaborate with Sales, Finance, Deal Desk, Information Security, Product, and other teams to negotiate contracts, work on cross-functional projects, and  ensure compliance with Movable’s policies and applicable laws.
• Keep up to date with developments in relevant practice areas, including  data privacy, commercial law, and other applicable regulations.

​

Qualifications:

​

• A JD from an accredited law school with admission to a state bar
• 3+ years of legal experience, with focus on drafting and negotiating SaaS, software licensing, and other technology related contracts, including MSAs, SOWs, and NDAs.
• Solid understanding of commercial contract terms (e.g., intellectual property rights, indemnification, and limitations of liability) and the ability to translate that understanding into redlines and articulate in negotiations.
• Basic knowledge of data privacy laws such as the GDPR and the CCPA; experience in negotiating Data Privacy Agreements is a plus.
• Excellent negotiating, legal drafting, and communication skills.
• Excellent attention to detail.
• Agile thinker who can pivot quickly without sacrificing quality of work.
• Team player who exhibits excellent client service and professionalism.
• Ability to keep deadlines and composure in a fast-paced environment.

​

The base pay range for this position is $140,000-$165,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​