Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
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We are looking for a strategic, user-focused Senior Product Designer to shape and elevate the Sinch Mailgun experience. In this role, you will own the end-to-end design process, collaborating with product and engineering teams to create functional, intuitive, and user-validated experiences that drive both customer satisfaction and business success. You will play a pivotal role in advancing product innovation and fostering a strong, collaborative design culture.
Responsibilities
Lead User-Centered Design
- Plan and conduct user research by engaging with users and analyzing usage data to identify opportunities for improvement based on user behavior and interactions.
- Ensure all designs are supported by customer and data-driven insights.
Collaborate Across Teams
- Partner with Product Managers, Engineers, and fellow Designers to analyze the performance of features, brainstorm, draft, and refine workable design solutions.
- Communicate clearly and effectively, ensuring annotated and well-organized design files are handed off to the development team for smooth implementation and final output.
- Collaborate openly in a cross-functional, global environment, incorporating feedback from team members and stakeholders across time zones.
- Take ownership of projects, working independently to clearly articulate complex ideas and drive them forward with minimal supervision in a technical product environment.
Deliver Exceptional Design Execution
- Own the complete design process, from ideation to implementation, ensuring UX solutions align with user needs, product requirements, and business objectives.
- Apply expertise of suitable UX/UI patterns, scalability and performance considerations, foundational design principles, industry standards, design trends, and accessibility (A11Y) considerations to create functional, inclusive, and user-centered design solutions.
- Present and communicate your design concepts through narrative presentations, screen recordings, user flows, wireframes, mocks, and prototypes in both low- and high-fidelity to effectively convey potential solutions.
- Interpret product requirements with minimal guidance, building a deep understanding of complex problems to craft elegant solutions.
- Contribute to the development and evolution of a design system, ensuring consistent user experiences across product features by using a shared set of patterns and components.
Requirements
- 6+ years of relevant work experience
- Extensive experience in Figma, including creating and maintaining design system components.
- A strong portfolio of work and case studies that demonstrate a clear UX design process with comprehensive problem solving that has optimally met user needs, product requirements, and delivered on business objectives.
- Strong proficiency in prototyping, user research, and usability testing to validate and refine design decisions.
Preferred Qualification
- Bachelor's degree in Design, HCI, or a related field.
- Familiarity with Agile and Lean design processes, and experience using JIRA and Confluence.
- Prior experience working with email or within the CPaaS (Communications Platform as a Service) space.
Our Hiring Process
At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.
Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.
Benefits
- STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you're the most productive and successful. It's what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
If you're looking for the next opportunity in your career and want to work for a growing tech company, then apply now!
The annual starting salary for this position is $120,000 - $145,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 2/06/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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