Boomi is the platform for intelligent connectivity and automation. Connect everyone to everything, anywhere.
Boomi., is an industry leader in on demand integration. Boomi AtomSphere allows you to connect any combination of Cloud, SaaS, or On-premise applications with no appliances, no software, and no coding. Our partners and customers are building forward thinking solutions with our platform to solve complex business problems.
Our team works with Boomi Platform and seeks highly talented, self-motivated professionals who understand that cloud architecture and applications are dramatically changing our world and are interested in solving complex real-world problems for fellow developers. We are searching for team members who are passionate about cloud technologies. The perfect candidate is focused on technical excellence and customer success.
Boom takes a heavy engineering driven approach to support. Our support engineers are in a unique position to help our partners and customers solve challenging issues since they intimately understand cloud application architecture and complex integration issues. Boomi’s partners and customers are integrating some of the most innovative applications today.
Role Responsibilities
**As a Senior Engineer, you will be responsible to resolve issues and support our customers’ mission critical business integrations/processes and to work directly with customers and monitoring teams to maintain their technical solutions with the Boomi platform.
Responsibilities:**
**To work on the issues reported by our customers and automation created failures towards resolution/closure
Supervise efficient working of all assigned tasks and coordinate with the internal teams to provide enhancements and design business processes and resolve all implementation issues.**
**Guide and Troubleshoot technical issues and advise/resolve with the customer/internal teams
Developing boomi processes by gathering and understanding customers requirements for their fast paced business
Resolve data-related errors, application connectivity and configuration issues.
Upgrade Managed services processes to meet changing standards or configurations
A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform
Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure
Candidates should be flexible, willing to work in earlier or later shifts (10pm-6am IST)**
**Essential Requirements:
Ability to learn new tools, languages, and operating systems with some training and on-the-job experience**
A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform
Motivated individuals who enjoy a fast-paced work environment and understands that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency
6+ years of relevant IT experience or 4 years of experience in boomi or other integration tools.
At Boomi we show up for each other with empathy, compassion, and purpose because, at Boomi, we win as one––that’s why we strive to integrate more diverse voices for a stronger and smarter team.
Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.
Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.