Hi, We're Justworks!

Who You Are

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The Manager, Financial Benefits on the Benefits team you will own the day-to-day and long-term operational and financial success of the FSA, HSA, DEFSA, and Commuter programs at Justworks. You will have the opportunity to work cross-functionally as this role will partner with colleagues in Sales, Payments, Customer Success, Product, Engineering, Compliance, and Finance.

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Our ideal candidate enjoys working with and building consensus across multiple teams and external providers; is extremely detail-oriented with identifying subtle cues and giving life to actionable insights; and loves solving problems and helping others learn in the process. As a leader, you will also be expected to develop your team - helping them hone their skills, expand their experience, and grow their knowledge of Benefits.

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Your Success Profile

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What You Will Work On

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• Manage a team of professionals who resolve benefit-related issues for Justworks members and customers.
• Establish and enforce service level agreement (SLA) between Benefits Operations and Customer Success for issue and inquiry resolution
• Manage business critical carrier and provider relationships including, but not limited, to contract negotiations/renewals, SLA maintenance, and implementation of new products and services
• In conjunction with Legal and Compliance, ensure Justworks’ compliance with ERISA, state requirements, and all other pertinent regulations
• Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions that drive operational efficiencies and create internal and external customer delight
• Ensure healthy financial and operational performance of the FSA, HSA, DCFSA, and Commuter programs
• Provide timely feedback/guidance, mentorship, and development to the team members; monitor staffing to keep pace with volume demands
• Performs other related duties as assigned

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How You Will Do Your Work

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As a Manager, Financial Benefits, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

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• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice- the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical- uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment- the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

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In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

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• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

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Qualifications

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• Minimum of 5+ years of experience in operations, onboarding role or customer service-related field required
• Minimum of 2 years of people and team management experience required
• Knowledge of Benefits and or PEO Operations strongly preferred
• Strong project management and execution skills
• You like working with people and helping others solve problems
• Extremely detail-oriented with great time management skills
• SQL knowledge a plus

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The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

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#LI-Hybrid #LI-KO1

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Who You Are

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You’re detail-oriented, with a keen eye for data and identifying discrepancies. You prioritize accuracy and are eager to troubleshoot complications as needed. You’re a critical thinker, with a demonstrated ability to work alongside others.

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As an Analyst on the Payroll Operations team, you will work across the organization to research and resolve a variety of payroll inquiries. You will be responsible for providing subject matter expertise on best practices as a specialist in Justworks systems.

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Your Success Profile

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What You Will Work On

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• Execute day-to-day operations for Justworks’ payroll system including adjustments, reviewing accuracy of income withholding orders/garnishments, and verifying other relevant customer payroll data
• Identify and resolve payroll discrepancies in Justworks system
• Work with the Payroll Tax team to ensure accuracy of adjustments
• Respond to questions and requests from various teams at Justworks, including the Customer Success team
• Assist with maintaining the internal resource center regarding Payments Operations’ policies and procedures
• Assist with developing workflows and processing changes
• Support various teams as a subject matter expert on Justworks payroll
• Develop and review standard operating documents for stakeholders
• Perform other related duties as assigned

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How You Will Do Your Work

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As a Payroll Operations Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

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• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections).

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

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Qualifications

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• FPC required; CPP preferred
• Minimum of 2 years of relevant work experience, including processing corrections for payroll taxable wages and tax amounts, conducting W-2 audits and processing W-2 corrections, processing 1099 corrections, and adjusting pre-tax deductions
• Working knowledge of annual wage bases, employee and employer tax rates, Section 125, various retirement plan deductions, employee classifications
• Familiarity with basic business process management activities (process mapping, improvement, implementation, etc.)
• Prior experience in quarterly tax reporting and filing is a plus
• Prior experience with Atlassian Software (Jira and Confluence) is a plus
• Aptitude for quickly learning new products and subject matter
• Meticulous and detail-oriented; you pride yourself in finding mistakes or errors
• Flexible and calm under pressure with an ability to thrive in a changing and complex environment
• Work effectively within a team, yet have the ability to take initiative and work effectively on your own

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The base wage range for this position based in our Tampa, FL Office is targeted at $36.06 to $39.67 per hour.

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#LI-Hybrid #LI-KO1

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Who You Are

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Justworks is seeking an experienced, motivated and results-oriented Lifecycle Marketing Manager to work as part of a dynamic and performance-driven Lifecycle Marketing team. The Lifecycle Marketing team is responsible for driving cross-sell and up-sell within the Justworks product suite, net-new customer conversions, and engagement across the prospect and customer journey. 

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The Lifecycle Marketing Manager will lead the strategy and execution of customer-facing lifecycle marketing campaigns, with a strong emphasis on utilizing email marketing to drive cross-sell and up-sell to our International products including Employer of Record (EOR). The ideal candidate is a creative and data-driven marketer who has a passion for building relationships, problem-solving and leveraging automation/CRM tools to nurture & convert leads to drive revenue.

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You’ll partner closely with the International, Business Operations, Sales, & Product Marketing teams to develop campaigns, as well as the channel managers across the Marketing function. This role reports to the Senior Manager, CRM & Lifecycle Marketing.

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Your Success Profile

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What You Will Work On

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• Develop, manage and track customer-centric email marketing campaigns that deliver relevant, timely and impactful cross-sell and up-sell experiences across the customer journey; including but not limited to creative content strategy, testing, segmentation, deployment, optimization, monitoring, reporting and analysis.
• Work with Email Marketing Associate to manage execution and roll out of new triggers, automation and personalization tactics to drive International product conversion; conduct A/B tests to improve email KPIs.
• Support ad-hoc marketing campaigns as the lifecycle marketing and email expert to drive revenue generation, product adoption and brand awareness.
• Stay current on email best practices and industry standards; make recommendations continuously to improve our email templates, personalization and advanced features to deliver on KPIs.
• Continuously identify and implement strategies to grow and nurture our contact database, improve email KPIs, and actively manage our contact list health via marketing automation platform (currently Pardot/Marketing Cloud Engagement).
• Perform other duties as needed based on department and/or organizational needs, including drafting/editing, designing, QAing, sending emails and executing occasional HTML coding.

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How You Will Do Your Work

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As the Lifecycle Marketing Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

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• Business insight - applying knowledge of Justworks and the marketplace to advance the organization’s goals.
• Functional expertise: subject matter expertise of specific functions, including knowledge of principles, practices, and domain knowledge.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

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Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.

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• Builds networks - effectively building formal and informal relationship networks inside and outside the organization.

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In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

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Qualifications

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• Minimum of 5 years of professional experience in a fast-paced environment working in lifecycle or email marketing/CRM
• Demonstrated success in building, managing and scaling high performing email campaigns with a strong focus on up-sell and cross-sell conversion within a major email marketing automation software (Customer.io, Marketo, Pardot/Marketing Cloud Engagement, Hubspot or similar platform)
• Passionate about using customer-centric content to craft email marketing journeys with a knack for copywriting & proofreading
• Highly analytical and data-driven with the ability to surface meaningful insights from large data sets
• Excellent communication, project management, organizational, and time management skills
• Entrepreneurial, with the ability to foster alignment, partnership, and collaboration across teams
• A creative problem-solver who loves to roll up their sleeves and get things done
• Analyze competitive marketplace and stay abreast of industry trends as well as opportunities to innovate.
• Strong point of view on lifecycle marketing best practices, including contact strategies, designing A/B testing, customer segmentation and analytics
• Ability to edit HTML & CSS email templates
• Solid understanding of email fundamentals: CAN-SPAM compliance, list management, deliverability, segmentation, KPIs
• Experience in Google Analytics, Excel, SQL, Tableau, preferred, bonus points for Stensul knowledge

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The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

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#LI-Hybrid #LI-KO1

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Who You Are

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As a Senior Underwriter,you are someone from a large casualty insurer or broker that has experience with underwriting workers' compensation and other Property & Casualty programs. As a Senior Underwriter, you will analyze and evaluate workers’ compensation insurance and other employment risks to write, retain, and grow a profitable book of business.  In addition, you are also someone that can quickly hit the ground running and enjoys being in a fast moving iterative environment with a strong culture. If you want to continue your career in a complex but rewarding environment this position is for you!

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Your Success Profile

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What You Will Work On

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• Apply sound, creative underwriting and business judgment in the timely analysis and evaluation of workers' comp insurance and employment risks
• Exercise designated authority autonomously for complex business or industry risk profiles
• Develop and maintain an effective working relationship with broker, program administrator, and carrier
• Prepare and run group training sessions for the underwriting, sales, customer service teams and other internal stakeholders
• Participate with management in company level strategic projects and/or special assignments
• Research and report on changes in compliance or legislative  that may impact program structure and/or growth potential
• Mentors and provide guidance and support to junior underwriters and assist with complex cases or escalated issues.
• Perform other related duties as assigned

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How You Will Do Your Work

-----------------------------

​

As a Senior Underwriter, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice- the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical- uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment- the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

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• 5-10 years of Workers’ Compensation and underwriting experience - history of working multiple geographies, industries, and account size preferred
• Large account insurance brokerage or property & casualty carrier experience
• Experience creating and presenting training for underwriters, sales personnel, brokers, etc
• Insurance certifications are a plus (i.e. ARM, CPCU)
• Research and technical data reporting experience is a plus
• A self-starter who enjoys an entrepreneurial environment and wants to help build something meaningful

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The base wage range for this position based in our New York City Office is targeted at $97,000.00 to $106,700.00 per year.

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#LI-Hybrid #LI-KC2

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Who You Are

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You are a customer fanatic with a proven track record of going above and beyond for your customers! You are a problem solver who genuinely enjoys figuring out how and why things work. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms. You have the willingness to dive right in and affect change!

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As a Customer Success Operations Specialist, you will develop strong relationships with your customers to ensure their long-term success on the Justworks platform. You will work closely with Manager, Customer Success and with customers to act as an extension of their teams. The Customer Success Operations Specialist is the customer’s voice here at Justworks. You are also the face of the Justworks brand to our customers. Needless to say, the Customer Success Operations Specialist plays a vital role at Justworks, and we are building a world-class team!

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Your Success Profile

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What You Will Work On

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• Ensure that customers feel supported while getting acquainted with our platform. Provide them with product and subject matter education.
• Serve as the main point of contact for inbound inquiries from admins and loop in the Manager,  Customer Success  as needed.
• Provide specialized services to admins, Workers Compensation Claim filing, payroll issue triaging & support, and supporting Manager, Customer Success in certain end-of-year workflows.
• Educate and support customers around Justworks' continually expanding product and service offerings
• Explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms for your customers
• Display a high level of professionalism and compassion when working with each account on sensitive matters
• Work with internal teams to answer customer inquiries
• Partner with Manager, Customer Success to provide more detailed, timely, and important information about account health, customer requests, and data related to retention
• Other duties as needed based on department and/or organizational needs

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How You Will Do Your Work

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As a Customer Success Operations Specialist, results are paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

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• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

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Qualifications

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• Minimum of 1-3 years of professional experience in customer service
• Prior experience in healthcare, HR, payroll, or insurance industries a plus
• Strong written and verbal communication skills with acute attention to detail
• Ability to work as part of a team and be resourceful and adaptable
• Aptitude for learning new products and subject matter, and helping others learn as well
• Ability to come up with creative solutions to any problem you face, and know-how to organize and prioritize your workload

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The base wage range for this position based in our New York City Office is targeted at $31.98 to $35.18 per hour.

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#LI-Hybrid #LI-JT1

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Who You Are

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As a Marketing Response Representative you will help Justworks’  Marketing team generate sales qualified appointments. You will be responding and qualifying all inbound marketing leads through phone, e-mail and chat, and helping coordinate revenue opportunities for Account Executives. You will work closely with Sales and Marketing and be the first touch point for small business owners looking to shop for a new HR solution. This is an excellent opportunity to gain a deep understanding of our sales and marketing processes, systems and operational structure. This role doesn’t require cold calling or prospecting but it does require someone who is confident and diligent with a high level of service orientation. Additionally, you’ll develop prospect insights focusing on persona and vertical segmentation that will be shared with various teams within Justworks.

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Your Success Profile

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What You Will Work On

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• Qualify new inbound prospects based on predetermined criteria and size
• Maintain accurate data in Salesforce and Pardot
• Develop and foster relationships across Sales and Demand Generation teams
• Facilitate the sales process and help prospects navigate through quotes and product demos
• Support and give feedback to our Marketing regarding channel performance
• Become a trusted advisor to small businesses and help them navigate their HR choices
• Understand the Justworks product inside and out and evangelize it in the small business world
• Become an expert in the field of outsourced HR solutions
• Gain an understanding of our demand channels
• Work on ad-hoc marketing projects and new initiatives
• Performs other related duties as assigned

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How You Will Do Your Work

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As a Market Response Representative (Inbound Sales), how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

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• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

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• Minimum 2 years experience in a prospect facing sales role, ideally in Tech
• Minimum 1 year experience with Jira, Asana or other project management software
• Minimum 1 year working on projects involving Salesforce or other CRM
• An effective communicator, having worked with both prospects and internal sales teams
• An organized individual who demonstrates strong attention to detail while maintaining a queue of multiple lead sources with varying needs
• Demonstrates the ability to listen with a purpose to gather important information during a sales call and/or meeting
• A self-starter who is continually learning and developing
• You’re an overachiever. You never quit, never take no for an answer, and ultimately succeed in everything you do!
• Experience with HRIS a plus

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The base wage range for this position based in our New York City Office is targeted at $28.85 to $31.74 per hour.

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#LI-Hybrid #LI-JT1

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Who You Are

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A rapidly growing SAAS company is seeking a Director, Treasury to join its Finance leadership team.  This role will partner with key stakeholders in the Finance organization to lead the Company's Treasury function including cash management, forecasting, banking administration, credit compliance reporting, insurance, and other treasury related operations. Reporting to the VP of Finance, the Director, Treasury will get exposure to senior management and will get an opportunity to have a positive impact at an inflection point for the Company. 

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The ideal candidate will have strong written and oral communication skills, excellent analytical capabilities, and interpersonal and leadership skills to marshal cross-functional resources to achieve their objectives.

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Your Success Profile

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What You Will Work On

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• Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities.
• Manage funding needs and cash movements across all legal entities.
• Administer the Company’s cash management systems.
• Maintain strong communication with all domestic and global banking relationships regarding day-to-day treasury needs.
• Act as an authorized signatory on bank accounts and as an officer of company entities, as needed.
• Build and lead a team that develops cash flow forecasting and models that will be used to optimize liquidity, borrowing needs, strategic business decisions, and investments.
• Develop a structure to work with business partners, shared services, and FP&A to optimize working capital.
• Develop treasury reporting dashboards appropriate for various stakeholders and track KPIs.
• Ensure sufficient funds are available to meet ongoing operational and capital investment requirements.
• Oversee daily cash positioning activities including managing daily liquidity, cash position reconciliation, and bank reporting.
• Advise management on the liquidity aspects of the Company’s short- and long-range planning.
• Oversee the Company's debt compliance and reporting process.
• Manage and monitor processes for corporate credit cards and bank account access/authorization.
• Invest excess cash within cash investment guidelines to optimize interest income.
• Design, analyze, monitor, and hedge exposures to foreign exchange and interest rate risk.
• Lead in identifying risk and developing complex mitigation strategies.
• Other special projects and requests as appropriate.

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How You Will Do Your Work

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As the Director,Treasury, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Organizational awareness - maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goal.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

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• 10+ years of Global corporate treasury experience
• Certified Treasury Professional designation is a plus
• Manage all relationships with financial institutions supporting company’s cash management operations
• Develop and prepare cash forecast
• Experience managing a motivated team and providing career development feedback
• Strong analytical, financial and systems skills
• Hands on experience in cash flow forecasting
• Manage all cash management functions including cash concentration, wires and account funding
• Oversee cash management banking and financial institution relationships; negotiate bank and service fees
• Prepare and present to senior management weekly company-wide cash flow report
• Experience working in multi-national and/or PE leveraged environments is preferred
• Develop reporting package for executive team and the Board of Directors on company’s liquidity and key cash management operating metrics
• Responsible for liquidity management of all entities

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The base wage range for this position based in our New York City Office is targeted at $198,000.00 to $237,600.00 per year.

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#LI-Hybrid #LI- AG1

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Who You Are

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Our Payroll and Tax Technology team is hiring a Senior Product Manager to focus on building the capabilities and experiences that power Justworks’ payroll products and help bring simplicity to the complex world of payroll tax through software that is fast, accurate, and scalable. Payroll is an essential function of any business, and the demands of accurately calculating and reporting taxes are a lot to take on. We simplify payroll tax compliance so that our customers can focus on what they do best.

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As a Senior Product Manager, you will be a product leader on a mission-critical team and work closely with various stakeholders across the business. We’re looking for people that have a passion for solving real-world problems and the strong product fundamentals needed to solve them.

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What You Will Work On

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• Build payroll and tax experiences and capabilities that will be reusable across all of Justworks products.
• Work collaboratively with engineers, product designers, fellow product managers, and other stakeholders to bring new products and features to our customers
• Channel empathy for our internal stakeholders to create better user experiences with an eye towards making workflows easier and more efficient
• Gather requirements from internal and external stakeholders and available data - including Voice of Customer data, external market data, and existing Justworks data
• Partner with and lead cross-functional teams including Design, Engineering, Sales, Operations, etc. to set product vision and strategy
• Define and socialize the roadmap of your product area through deep research and understanding of business goals
• Create specifications and testing plans, identify and mitigate potential risks, holding our work to high quality standards
• Bring your solutions to market through ownership of the full product lifecycle: problem identification, solution design, spec, implementation and validation
• Be able to say “No,” but back it up with reasoning
• Go deep into both technical huddles with engineers and strategic discussions with leadership
• Manage competing priorities with consistency and transparency; continuously prioritize needs of customers and internal stakeholders, and reassess as needed
• Create metrics and goals around feature launches, measuring success post-launch and iterating
• Perform other related duties as assigned.

​

How You’ll Do It

----------------

​

As a Senior Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

--------------

​

• Minimum of 5 years of software product management experience, with demonstrated wins
• Experience in Tax, Payroll, or other highly regulated, complex spaces a plus!
• Demonstrated ability to learn new complex, domains quickly
• You have a product mindset and track record of managing a prioritized roadmap
• You have experience with writing product requirements; building and prioritizing backlogs.
• Exceptional written and verbal communication skills, with an aptitude for storytelling
• Agile methodology knowledge and experience
• General acumen with analytics and data tools & concepts (SQL, Business Intelligence Tools, A/B testing, etc)

​

The base wage range for this position based in our New York City Office is targeted at $165,000.00 to $181,500.00 per year.

​

​

#LI-AD1 #LI-Hybrid

​

Who You Are

===============

​

You pride yourself on analytical prowess and numeric fluency. You’re confident in your ability to own financial decisions informed by your data-gathering skills. You’re eager to immerse yourself in the nitty gritty details of a rapidly growing organization.

​

As a Financial Analyst, you will provide support to our Corporate FP&A function. This position will focus on maintaining our financial model, budget, and cash forecast while consolidating financial information and serving as a cross-department resource. You will also participate in various ad hoc projects including, but not limited to, Justworks’ strategic growth initiatives and capital considerations.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Create monthly and quarterly Management and Board reporting and ensure a high degree of quality, timeliness, and accuracy in reporting as well as providing key business insights and perspective outlooks
• Support implementation of FP&A tool (Adaptive Insights) and ongoing administration of the system, updating models, data and reporting
• Support capital raises and other processes impacting the company’s balance sheet and capitalization
• Support the monthly accounting close process with detailed monthly financial analyses
• Provide financial modeling and analysis for various ad-hoc financial projects
• Act as a sounding board for proposed projects and initiatives

​

How You Will Do Your Work

-----------------------------

​

As a Financial Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Organizational awareness - maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 2 years of corporate finance, FP&A, investment banking, or corporate development experience
• Strong financial modeling, Excel and PowerPoint skills
• Experience with Adaptive Insights, Anaplan or other planning software a plus
• Ability to quickly grasp finance and operations practices and business drivers
• Work in a fast paced, entrepreneurial environment
• Strong collaboration and teamwork skills
• Exceptional oral and written communication skills
• You’re highly self-motivated, have a stellar work ethic and you’re looking for the right company to support your growth

​

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

​

#LI-Hybrid #LI-AG1

​

Who You Are

===============

​

Justworks is seeking a Senior Product Designer to help scale our Payment and Tax Unit. PTU’s core mission is to process payments and taxes accurately and on time. As we expand the product design function on PTU that mission is growing to include bringing new features to the Justworks app and designing new internal applications for our Operations teams. We do this by providing a flexible and best-in-class solution that meets the customer’s needs and improves our internal workflow. As a Justworks Senior Product Designer, you will champion design, lateral thinking, and problem solving on a cross-functional team delivering value in an iterative, agile environment.

​

As the second designer on the Payments & Tax team, you’ll help shape the product strategy, set design standards and practices, and help your team navigate ambiguity. You are a versatile designer who steps back to analyze complex workflows, understand the needs of our customers, and dives into the interaction and visual details. You will have the opportunity to apply your passion for tackling complex design problems with a focus on addressing the needs of our customers. Our ideal candidate is a seasoned systems-level thinker, an effective communicator, and is constantly pushing to mold complex experiences into simple, efficient ones.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Collaborate effectively with product managers, engineers, product marketing and other designers to identify and define product opportunities
• Play a key role in the product design lifecycle, including discovery, ideation, designing wireframes, high-fidelity prototypes, visual design, and creating detailed product specifications
• Approach problems critically, help refine statements of the problems, and come up with many ideas on how we might solve them
• Clearly articulate objectives as you explore different possibilities
• Work closely with a small team trying to move quickly to figure out what works, together, and deliver the polished final product
• Interview potential users - internal and external - and conduct research to uncover customer problems and opportunities
• Lead workshops and effectively align the group around a vision and approach
• Compose design directions that show breadth in exploring potential solutions
• Strengthen and critique different directions the team can take
• Implement constructive dissent, searching for clarity on what the team’s goals are, taking the time to listen and understand one another, and deciding what the best course of action is
• Build and test prototypes that range in fidelity depending on the question being answered
• Contribute to and author our culture / processes that will help define and empower our growing team
• Learn from our experiences to iterate and improve the product and process
• Support design decisions with data and insights
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Product Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• A minimum of 5 years in product design
• Excellent visual communication skills, and effective communication overall (written/verbal communication)
• Bias for taking initiative and ownership of work, filling in the blanks when encountered by ambiguity
• Inquisitive and poke holes in suggestions and ideas
• Skilled with user research, front end coding, project management, product discovery, and/or UX writing a plus
• Confidence in making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
• You have a growth mindset and seek feedback early and often from your coworkers and customers.
• Proficiency in design and research tools (like Figma, Miro, UserTesting, etc)
• Experience building and launching new products a plus

​

The base wage range for this position based in our New York City Office is targeted at $165,000.00 to $181,500.00 per year.

​

#LI-Hybrid #LI-SP1

​

Who You Are

===============

​

As a Workday Integrations Architect, you will help shape Justworks’ internal system landscape by working alongside the People Systems, Payroll and Accounting teams to support their Workday Integrations needs, both internally and externally. You will have the opportunity to work cross-functionally, and externally with vendors, focusing on administering the People tech stack and maintaining a healthy ecosystem. You will be responsible for ensuring existing integrations are running successfully, and troubleshooting any errors that occur, partnering with the business and vendors as needed. You will also partner with the People Systems team, and functional teams to design, build, test, and implement new integrations as needed.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Demonstrates technical expertise in building, maintaining, monitoring, troubleshooting, and fixing issues related to Workday integrations of various types.
• Collaborates with stakeholders in the People Systems, Finance, and  Accounting teams to gather requirements, test and deploy integrations as needed
• Designs and implements data management solutions that align within our People Systems tech stack, with a deep understanding of end-to-end processes and flows.
• Provides guidance on integration to ensure efficient processes and consistent data flows to business and stakeholders.
• Identifies and implements process improvements in relation to the function and monitoring of our People Systems integration stack.
• Manages administration and support of the existing environment and future upgrades of Workday integration technologies.
• Familiarity with Workday migration tools such as Object Transporter
• Performs mass upload using enterprise integration builder (EIB) in Workday
• Develops functional/technical specifications and test plans for bug fixes and enhancements.
• Manages system upgrades and ensures the Workday changes/updates do not disrupt existing business processes as it relates to integrations
• Deploys changes to Production following SOX Compliance policy.
• Works alongside the Quality Assurance Analyst to write test scripts and execute cases. Performs Quality Assurance testing as needed.

​

How You Will Do Your Work

-----------------------------

​

As a Workday Integrations Architect, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, developing solutions to their challenges through open-ended questions and active listening.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Overall min 5-6 yrs Workday integration, configuration and support experience.
• Experience integrating Workday with other platforms and vendors
• Very Strong Workday integration experience with Workday EIB, Studio, BIRT, and other Integration Templates/Connectors
• Experience and fluency in Web Services standards and technologies (XML, XSLT, XPath, Web Services, SOAP, WSDL, XSD, UDDI, etc.)
• Demonstrated follow-through on assignments and issue resolution.
• Experience integrating Workday with global vendors a plus

​

The base wage range for this remote position is targeted at $155,500.00 - $171,050.00 per year.

​

#LI-Hybrid #LI-AG1

​

Who You Are

===============

​

You are highly organized, able to multitask and meet deadlines, and ready to leverage your knowledge in a fast-paced, entrepreneurial environment.  You are a collaborative, team player with a can-do attitude and you share that energy with those around you. You have great attention to detail and you don’t miss anything important. You are technologically savvy with experience in utilizing multiple systems and software programs. 

​

As a Senior Compliance Program Manager, you will lead a broad range of compliance matters, including claims administration and tracking and third-party vendor management.  You will report to the Director, Legal and will maintain communications with people in different levels of the organization as you formalize processes and improve the compliance program.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Work with in-house counsel and other stakeholders on Justworks’ third-party vendor management program - including intake/screening, contract management, monitoring, and program enhancement
• Work with EPLI broker and carrier to coordinate EPLI claims and opt-out processes, and related process enhancements
• Support litigation matters, pre-litigation disputes, and regulatory investigations
• Work with in-house counsel on responding to subpoenas and other requests for information
• Develop and maintain library of template legal documents
• Respond to compliance-related requests and inquiries from internal stakeholders
• Support legal and compliance objectives for in-house counsel as needed
• Prepare and enhance compliance standard operating procedures
• Develop processes and practices to improve the day-to-day efficiency and effectiveness of the Legal team
• Assist with compliance review of Justworks' marketing content and other communications
• Manage targeted, risk-based compliance monitoring initiatives
• Track compliance program effectiveness, progress and related metrics, and drive awareness
• Help drive compliance program awareness and handle other related responsibilities
• Support special compliance projects and program buildouts
• Other related duties based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As a Senior Compliance Program Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

​

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.
• Manages complexity- making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 7 years of program management, project management, and/or other relevant experience
• Minimum of 2 years of compliance and/or legal experience
• Compliance certification (e.g., CCEP) and/or Six Sigma training preferred
• Excellent written and verbal communication skills
• Excellent time management, organizational, and analytical skills
• Detail-oriented
• Collaborative team player with a positive attitude

​

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

​

​

#LI-Hybrid #LI-KO1

​

Who You Are

===============

​

The Payments and Tax Programs team is hiring a Senior Program Manager to take on a leadership role in managing various programs across the Payments and Tax Unit (PTU). As a Senior Program Manager, you will be responsible for helping to lead the overall strategy and direction of PTU. This will include working closely with the team to identify areas for improvement and growth, as well as developing and implementing plans to drive progress and achieve success. You will ensure that all projects are delivered on time and to the highest quality standard by cultivating a culture of collaboration and excellence.

​

This is a great opportunity for someone who is excited about making a meaningful impact on a brand-new team. You will have a direct impact in building and shaping the Program Management function in PTU and will help ensure that our payment and tax programs are reliable, efficient, and effective.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Help define the vision and strategy for PTU programs and initiatives alongside the PTU leadership team and your direct working teams.
• Contribute significantly to the development and enhancement of the Program Management function within PTU.
• Help create outcome-driven roadmaps, OKRs, and detailed project timelines in partnership with Product Management, setting clear expectations for the program
• Help organize, lead, and participate in department-wide planning and collaboration activities through a set of standardized tools and workflows
• Drive end-to-end coordination for a diverse portfolio of payments and tax programs.
• Scale and influence programs, collaborating closely with product, engineering, operational, and go-to-market teams.
• Communicate how the workstreams are progressing and critical business decisions to leadership and other key stakeholders
• Cross-functional Project Management including but not limited to leading regular check-ins with project working groups, risk management, and leading resolution efforts for issues that may arise.
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Program Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of strategy, program management, and/or project management experience for tech/software products; experience in an agile software development environment is a plus.
• Experience in building and maintaining outcome-driven roadmaps, while ensuring teams have the tools needed to execute on a sprint-by-sprint basis.
• Expert in setting and managing goals via OKRs.
• Strong business acumen, including an understanding of SaaS companies. Experience and expertise in the disciplines of PEOs, Payroll, Payments, and Tax is a plus.
• Demonstrated ability to lead and self-direct cross-functional projects, juggling competing priorities, stakeholders, and tasks as needed
• Effective listener with innovative use of problem-solving skills to ensure issues are addressed in a timely & strategic manner.
• Strong leadership and management skills coupled with the ability to handle interpersonal relationships judiciously, professionally, and empathetically.
• Experience communicating regularly and effectively with executive leadership with a proven track record of translating complex program updates into clear and concise messages.

​

The base wage range for this position based in our New York City Office is targeted at $142,500.00 to $156,750.00 per year.

​

#LI-AD1 #LI-Hybrid

​

Who You Are

===============

​

You are a customer fanatic with a proven track record of going above and beyond for your customers! You are a problem solver who genuinely enjoys figuring out how and why things work. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms. You have the willingness to dive right in and affect change!

​

As a Customer Success Operations Specialist, you will develop strong relationships with your customers to ensure their long-term success on the Justworks platform. You will work closely with Manager, Customer Success and with customers to act as an extension of their teams. The Customer Success Operations Specialist is the customer’s voice here at Justworks. You are also the face of the Justworks brand to our customers. Needless to say, the Customer Success Operations Specialist plays a vital role at Justworks, and we are building a world-class team!

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Ensure that customers feel supported while getting acquainted with our platform. Provide them with product and subject matter education.
• Serve as the main point of contact for inbound inquiries from admins and loop in the Manager,  Customer Success  as needed.
• Provide specialized services to admins, Workers Compensation Claim filing, payroll issue triaging & support, and supporting Manager, Customer Success in certain end-of-year workflows.
• Educate and support customers around Justworks' continually expanding product and service offerings.
• Explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms for your customers.
• Display a high level of professionalism and compassion when working with each account on sensitive matters.
• Work with internal teams to answer customer inquiries.
• Partner with Manager, Customer Success to provide more detailed, timely, and important information about account health, customer requests, and data related to retention.
• Other duties as needed based on department and/or organizational needs.

​

How You Will Do Your Work

-----------------------------

​

As a Customer Success Operations Specialist, results are paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

​

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

​

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

​

Qualifications

------------------

​

• Minimum of 1-3 years of professional experience in customer service.
• Prior experience in healthcare, HR, payroll, or insurance industries a plus.
• Strong written and verbal communication skills with acute attention to detail.
• Ability to work as part of a team and be resourceful and adaptable.
• Aptitude for learning new products and subject matter, and helping others learn as well.
• Ability to come up with creative solutions to any problem you face, and know-how to organize and prioritize your workload.

​

The base wage range for this position based in our New York City Office is targeted at $60,000 to  $80,000 per year.

​

#LI-Hybrid #LI-HC2

​

Who You Are

===============

​

You love to foster relationships and enjoy interpersonal interactions. You’re self-motivated and can hit the ground running in prospecting, managing, and qualifying prospects. You’re excited to learn the fundamentals of sales and are eager to apply your communication skills to a fast-paced, entrepreneurial environment.

​

As a Sales Development Representative, you will be in charge of expanding our user-base and qualifying potential B2B sales prospects as you leverage outbound lead campaigns including cold calling, email, and social media. In addition, your role entails helping line up big-ticket accounts, with a huge opportunity for growth into an Account Executive role. 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Use Salesforce and other sales tools, build prospect lists, craft outbound messaging, and sharing results with the larger sales team
• Help break into new Justworks expansion markets
• Initiate sales conversations with key decision makers at target companies
• Develop a strong demo pipeline for Account Executives via phone and email communications
• Learn and maintain in-depth knowledge of the Justworks platform, industry trends, and competition
• Have a great time in a hard-working yet casual environment!
• Performs other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Sales Development Representative, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented- exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge- the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a person possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven- consistently achieves results, even under difficult circumstances.
• Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Proficiency in Salesforce CRM is a plus
• Communicate clearly and concisely, especially when it comes to complicated topics. You can break it down into simple terms people can understand
• Excited to build a long-term sales career
• You’re an overachiever. You never quit, never take no for an answer, and ultimately succeed in everything you do!

​

The base wage range for this position based in our New York City Office is targeted at $26.45 to $26.45 per hour.

​

​

#LI-Hybrid #LI-JT1

​

Who You Are

===============

​

Justworks Digital Security team is responsible for the security of Justworks products, platforms, services, and corporate operations. Led by the Chief Information Security Officer, Digital Security’s vision is to become the partner and enabler for business and engineering by working collaboratively with others to embed security in business hygiene and engineering DNA to strengthen our cyber resilience. We are looking for a strong hands-on leader who can establish a critical security function focusing on monitoring, detecting, and responding to the cyber threat, and who can bring our cyber defense operations towards an advanced cyber fusion center.

​

We are looking for a leader who has passion for security, cyber defense, threat management, vulnerability management, and continuous testing. You have extensive experience to build the team and provide directions and technical guidance to your team. You are a leader who holds yourself and your team accountable for doing the right things in the right way. You are an influencer who helps your team grow, who partners with other teams to work towards our common goal, and who brings positive energy and impact to Justworks. 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Assess the current state of Justworks monitoring and detection gaps, from all aspects including technology, process and people.
• Create CDO strategy and roadmap to bring CDO towards its maturity level to meet Justworks Digital Security Objectives
• Build and expand the CDO team, including org/role design, operating model, engagement model, career development, and managing individual contributors.
• Build necessary services, and run these services effectively to improve Digital Security’s detection and response capabilities.
• Lead the team to execute the roadmap and deliver projects and services on time, within budget and with quality.
• Lead, manage and mature the people, process, and technologies present in a 24x7 cyber defense operation.
• Own and run Cyber Defense Operation Steering Committee, and provide regular status and report on incidents, vulnerabilities and remediations.
• Leverage the incident response program to conduct cyber table-top simulations and educational sessions with stakeholders
• Understand, determine and support priorities and urgencies, with the ability to prioritize projects, tasks, incidents, risks and vulnerabilities.
• Provide leadership for incident response investigations, coordinate response activity and brief senior leaders while maintaining confidentiality
• Provide advanced technical leadership and direction to CDO analysts
• Assist CISO on budget planning and budget management for CDO.
• Work with the CISO and other Digital Security leaders to define and maintain dashboards and metrics that demonstrate CDO’s delivery capability and Justworks security posture related to CDO objectives
• Collaborate closely with the Security Architecture & Engineering (SAE) and Governance, Risk & Compliance (GRC) teams to address vulnerabilities and gaps identified from incidents, with particular focus on  both short term remediation and long term solutions to address security gaps.
• Partner and collaborate with stakeholders such as ProdEng, TechOps, BusOps, Customer Success, Internal Audit, and Crisis Management and to support security and resilience testing.
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As the leader of Cyber Defense Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

​

• Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.

​

• Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 7 years of cyber security experience, especially in security operations, vulnerability and threat management. Experience in security engineering is preferred.
• Minimum of 3 years in a management and/or leadership position with experience in building and developing a team and growing a cyber defense operation and incident response program
• In depth experience leading security incident response processes, preferred in the cloud.
• Proven skills in various elements of incident response, including but not limited to computer intrusion investigations and digital forensics in enterprise environments.
• Strong understanding and advanced knowledge of current and emerging threats, attacks, attacker methodologies, cyber kill chain, MITRE framework and countermeasures, as well as malware, vulnerabilities and their remediations.
• Experience with the tools and techniques used in security event analysis, incident response, computer forensics, malware analysis, or other areas of security operations.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures for the responsible area.
• Experience in using Jira, Kanban to manage and report the work
• Experience in building and running Cyber Defense Operations, participating in strategic planning, developing and implementing short- and long-range goals, and demonstrating the ability to execute the roadmap.
• Ability to gather facts and data for technical proposals and to expand upon them or develop alternatives and to evaluate emerging technologies and identify their potential impact within the existing environment.
• Demonstrated track record of effectively managing through high-pressure situations while maintaining unwavering focus and proactive and open communication channels
• Ability to foster a cooperative and trusted work environment within a complex organizational structure.
• Exceptional written and verbal communication skills - ability to articulate complex technical issues concisely to both technical personnel and executive-level management, and the ability to work with a wide range of constituencies in a diverse community.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

The base wage range for this position based in our New York City Office is targeted at $205,000.00 to $235,750.00  per year.

​

Who You Are

===============

​

The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive, you will be responsible for the full sales cycle - building and managing a sales pipeline, market research, prospecting, fostering relationships and creating new ones, contract negotiation, and closing on your deals. Sales is challenging, especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas
• Establish a presence in your territory; research the ins and outs of your territory (Chicago) develop a marketing and networking plan for how you will reach entrepreneur community in your market

, and build relationships with the small business community

• Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting
• Gain a sound understanding of our value proposition and effectively communicate that to new potential customers
• Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience

 and advocate internally for product development

• Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products
• Occasional travel in some territories once the Covid-19 pandemic passes
• Perform other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As an Account Executive, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

​

• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.

​

• Results-driven - consistently achieves results, even under difficult circumstances.

​

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 1 year of experience in outbound sales; knowledgeable in selling to small to medium sized businesses based in Chicago.
• B2B software/SaaS and Salesforce experience is a plus
• Have a proven track record of consistently meeting and exceeding your quotas
• You are driven and a self-starter who acclimates quickly to new environments
• Passionate about sales and relationship focused customer engagements
• Excellent interpersonal and communication skills, and demonstrates the ability to listen with a purpose to gather important information during a sales call and/or meeting
• Ability to simplify complicated topics and explaining them in terms people can easily understand
• You’re an overachiever and proactive
• Able to apply creative solutions to a variety of issues in a fast paced environment
• You enjoy entrepreneurial environments and the opportunity to build something meaningful!

​

The base wage range for this remote position is targeted at $79,000.00 to $85,000.00. 

​

#LI-Remote #LI-AG1

​

Who You Are

===========

​

The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive, you will be responsible for the full sales cycle - building and managing a sales pipeline, market research, prospecting, fostering relationships and creating new ones, contract negotiation, and closing on your deals. Sales are challenging, especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers.

​

In this role, you will be required to come into our NYC office with the Account Executive team on Thursdays. During your initial training period, which lasts about 2.5 months, you'll be expected to come into the office on Tuesdays and Thursdays. If you wish to come into the office more than that, you're welcome to do so, however, this is no pressure or expectation there.

​

Your Success Profile

====================

​

What You Will Work On

---------------------

​

• Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas
• Establish a presence in your territory; research the ins and outs of your territory, develop a marketing and networking plan for how you will reach the entrepreneur community in your market

, and build relationships with the small business community

• Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting
• Gain a sound understanding of our value proposition and effectively communicate that to new potential customers
• Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience

 and advocate internally for product development

• Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products
• Occasional travel in some territories (25% travel)
• Perform other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-------------------------

​

As an Account Executive, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

==============

​

• A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required.
• Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)
• Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot, in addition to 6Sense and/or Hoovers/D&B, is a plus.
• Cold-calling experience is required for this position.
• We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects, netting new logos, closing deals, and delivering immediate results.
• Passionate about sales and relationship-focused customer engagements.
• Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting.
• Ability to simplify complicated topics and explain them in terms people can easily understand.
• Able to apply creative solutions to a variety of issues in a fast-paced environment.
• You enjoy entrepreneurial environments and the opportunity to build something meaningful!
• There is occasional travel in some territories (25% travel), which includes networking events, trade shows, and meeting potential clients in your area(s).

​

The base wage range for this position based in our New York City Office is targeted at $85,000.00 to $85,000 per year.

​

#LI-Hybrid #LI-AG1

​