Hi, We're Starburst!

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the Role  

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.   

We're looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.   

Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.  

Working hours are 7am - 4pm EST.  

As a Customer Support Engineer at Starburst you will: - Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows

• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Enthusiastically participate in ongoing personal learning including active participation in team training and development
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Some of the things we look for: - Big Data (Hadoop, Data Lakes, Spark)

• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

$85,000 - $105,000 a yearThe base salary range for this US full-time position is $85,000 - $105,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the Role  

Starburst is looking for a creative, hardworking, and passionate Sr. Product Marketing Manager who wants to have an impact at a hyper-growth data and analytics company. In this role, you will work closely with product management, sales, marketing, and partner teams to develop compelling content and drive GTM initiatives to drive growth and adoption of Starburst products. Ideally looking for someone with technical content, product marketing, and/or product management experience at an enterprise software company in the database or analytics space.As a Sr. Product Marketing Manager at Starburst you will: - Own the messaging, positioning, and content strategy for Starburst Enterprise and our ecosystem partnerships

• Develop our unique value prop and differentiation, including competitive messaging
• Collaborate with sales, marketing, and product teams to support and develop GTM content
• Create compelling content for both internal and external audiences, including messaging guides, whitepapers, blog posts, web content for targeted use cases
• Work with cross-functional teams to build and help execute campaigns, events, presentations based on your developed expertise
• Enable internal and external stakeholders.  Work with sales enablement, demand gen, partner teams, and others to ensure consistent messaging across all channels.
• Become a trusted expert in our products and ecosystems in which we play

Some of the things we look for:- Embodies Starburst values of character, competence, and ownership

• Experience in enterprise software product marketing or product management is preferred
• Proven ability to up-level technical concepts to focus on business value, alongside features/functions
• Empathetic team member who can lead cross-functional teams and projects
• Proactive, self-starter capable of independently running projects
• Strong written and verbal communication skills
• Experience in data platforms or analytics is a plus
• Startup experience is a plus
• Technical undergrad degree (e.g. computer science, engineering, data science) preferred but not required
• MBA or equivalent experience (e.g. management consulting) nice to have

$138,000 - $168,000 a yearThe base salary range for this US full-time position is $138,000 - $168,000 , subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the Role  

Starburst Data is seeking a skilled, driven and proactive People Operations Specialist to join our dynamic team. As a People Operations Specialist you will be responsible for driving a strong employee experience across the full employee lifecycle owning North America employee inquiries, managing end-to-end processes & logistics across global onboarding, termination, employee changes, including benefit administration and leave of absence administration.   

The successful People Operations Specialist will work closely with HR team members as well as cross-functionally to ensure a strong employee experience and seamless global operating practices. As a People Operations Specialist you will:- Serve as the first point of contact for global employees on all People related inquiries via our HR shared inbox and slack channels, responding and triaging questions as required.

• Manage end-to-end processes for global onboarding, termination, and employee changes, including benefit administration and leave of absence administration.
• Coordinating voluntary and involuntary terminations, ensuring processes are consistent for an effective and streamlined global offboarding process.
• Facilitate a seamless onboarding experience as the main point of contact for new hires, hosting weekly orientation, ensuring completion of background checks, new hire paperwork, and hiring actions in HRIS.
• Develop, articulate and adhere to policies and procedures ensuring country specific requirements are met while maintaining Starburst culture.
• Support the team in the development and documentation of People Operations Standard Operating Procedures (SOP) to streamline processes and ensure organizational efficiency.
• Identify, recommend, contribute and propose new solutions for process improvements and program development.
• Proactively collaborate and problem-solve with internal stakeholders to improve  People related programs and administration.
• Support various People Operations projects from initiation through final implementation.

Some of the things we look for:- 2+ years experience in HR / People Team or a related field, preferably in a globally distributed and heavily remote work environment.

• Experience working with UKG or other HCM systems
• Understanding of benefits administration and coordination
• Understanding of leave of absence administration & applicable laws
• High degree of personal ownership and accountability; self-directed, motivated, meticulously organized, detail-oriented, and able to work independently.
• Team-oriented mindset with the proven ability to work independently and collaboratively within a team of diverse individuals.
• Trustworthy with the ability to handle highly sensitive and confidential information.
• Ability to prioritize time effectively and handle ever adapting priorities through to completion.
• Able to navigate ambiguity and work effectively in high pressure situations.
• Ability to work across functional teams, gathering requirements and feedback for various initiatives
• Startup experience and prior involvement with a fast-growing company, highly preferred.

$70,000 - $80,000 a yearThe base salary range for this US full-time position is $70,000 - $80,000, subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the Role  

We are looking for top performers who can match Starburst Data’s leading product offering with the right customer. While working with an all-star sales team at our fast paced growth company, you should be curious and have a basic understanding of our offerings. We will provide you with the training and support you need to be the best.You revel in the day to day details while maintaining a clear understanding of the big picture, effortlessly directing your sales efforts to our Account Executives.This position is a fantastic opportunity for a candidate eager to kickstart their career in software sales.  

As a Sales Development Rep at Starburst you will: - Reach out to prospective customers with a well-researched hypothesis on how we can solve their pain

• Meticulously track and nurture your outbound activity
• Nimbly interact with potential customers through various points of contact including attending in person meetings, trainings, and trade shows with confidence and ease
• Learn the basics of prospecting and discovery to help jumpstart your career in sales
• Meet and exceed monthly, quarterly, and annual lead generation quotas
• Outbound prospecting through email, phone calls, and social media to schedule meetings for the Sales team
• Qualify leads and assess their needs to determine if they are a good fit for Starburst Data

Some of the things we look for: - Have an innate curiosity about how data is changing the world

• Enjoy a challenge and getting out of your comfort zone to aid in your personal and professional development/growth
• Adeptly prioritize and reprioritize based on the evolving demands of other departments
• Thrive in the unknown – and have a track record to prove it

$50,000 - $60,000 a yearThe base salary range for this US full-time non-exempt position is equivalent to $50,000 + commission, subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

Starburst is seeking a highly motivated and experienced Strategic Engagement Manager to join our dynamic team. As a Strategic Engagement Manager, you will play a pivotal role in driving strategic initiatives and fostering long-term relationships with key customers and partners. Leveraging your expertise in data analytics, business acumen, and exceptional communication skills, you will collaborate closely with cross-functional teams to deliver value-added solutions and ensure the success of our clientsAs a Strategic Engagement Manager at Starburst your responsibilities will include: - Strategic Account Management: Serve as the primary point of contact for strategic accounts, building and nurturing relationships with key stakeholders to understand their business objectives, challenges, and opportunities.

• Client Advocacy: Act as a trusted advisor to clients, advocating for their needs within the organization and championing the adoption of Starburst Data solutions to address their data access and analytics requirements.
• Solution Consulting: Collaborate with clients to define and articulate their data access and analytics strategies, providing guidance on best practices, solution architecture, and implementation approaches to achieve desired outcomes.
• Project Management: Lead cross-functional teams in the planning, execution, and delivery of strategic initiatives, ensuring alignment with client expectations, timelines, and budgets.
• Business Development: Identify opportunities for growth within existing accounts, as well as new business prospects, through proactive engagement, needs assessment, and solution positioning.
• Collaboration and Communication: Foster collaboration across internal teams, including sales, engineering, product management, and marketing, to drive customer success and promote continuous improvement in our offerings and processes.
• Market Insight: Stay abreast of industry trends, competitive landscape, and emerging technologies in the data analytics space, providing valuable insights and recommendations to inform strategic decision-making.

Some of the things we look for:- Bachelor's degree in Business Administration, Computer Science, or related field; MBA or advanced degree preferred.

• Proven track record of success in strategic account management, business development, or consulting roles within the technology sector.
• Deep understanding of data analytics concepts, tools, and methodologies, with experience in data warehousing, business intelligence, or related fields.
• Strong interpersonal skills, with the ability to build rapport, influence stakeholders, and navigate complex organizational structures.
• Exceptional communication skills, both verbal and written, with the ability to convey technical concepts to non-technical audiences.
• Demonstrated proficiency in project management, including the ability to prioritize tasks, manage timelines, and drive results in a fast-paced environment.
• Strategic mindset, with the ability to identify opportunities, develop solutions, and drive initiatives that create value for clients and the organization.
• Flexibility to travel as needed to meet with clients and partners.

$150,000 - $165,000 a year  

About the Role   

Our broad partner ecosystem fuels Starburst’s success and growth. As part of our Partner and Alliances team, we are looking for an experienced Partner Sales Manager based anywhere in the continental US. The Partner Sales Manager function will work with a combination of GSI, RSI, ISV and Cloud partners. You will be nurturing key partner relationships, developing joint solutions that align to the partner’s existing GTM and our GTM focus, and building a joint and incremental pipeline to land and expand with the partner, i.e., driving engagement on opportunities in the field with the partner-friendly Starburst sales teams. This function will be part of a team of like-minded peers - a great opportunity to grow and learn. The core requirement to be considered a candidate for this role is the exposure to having worked with both GSI/RSI and Cloud Service Providers (AWS, Azure, and GCP) as part of partnering and selling motion.This role will start as an Individual Contributor (IC) and is flexible on location in the US. As a Partner Sales Manager you will:- Partner recruitment where needed and getting a partner to revenue productivity by leveraging the programs and resources from contracting to enablement to business planning and driving execution and measurement.

• Solution development and building a joint pipeline around the offering to then co-sell in conjunction with the Starburst sales teams
• Build a joint business with the partner based on business goals, support execution, and provide measurement and feedback to support the partner health
• Be comfortable engaging the Sales teams on opportunities, doing joint account planning, and guiding the Sales teams on the best way to work with the partner on the options to drive revenue
• Infuse the partner’s Customer Success and Professional Services capabilities where needed to get customers to value for a predictable expansion and or support the scaling of Starburst’s Services team

Some of the things we look for:- 3-5 years of partner sales manager experience with GSI/RSIs and CSPs

• Motivated and flexible to be available to the business when needed
• Have a strong customer experience mindset, i.e., is meticulous about how presentations look like; responding to email and slack in a timely fashion; professional treatment of people and colleagues, etc.

About the role  

Starburst Data is seeking a highly skilled and experienced Engagement Manager to join our dynamic team. As an Engagement Manager, you will be responsible for driving business outcomes across the customer journey, from initial engagement to successful adoption. The successful candidate will work closely with customers to understand their needs, scope the right set of services, and manage the successful delivery of those services. You will align with a regional sales leader to drive these behaviors against a subset of accounts within the portfolio. This role requires a combination of strong program management skills, technical acumen, adoption planning, and effective communication abilities.  

As an Enterprise Engagement Manager at Starburst you will: - Engage in strategic discussions with the executive buyer, understanding their business objectives, challenges, and desired outcomes.

• Clearly articulate the value proposition of the services being offered and how they align with the executive buyer's goals and priorities.
• Establish trust and credibility by demonstrating deep industry knowledge, understanding of the buyer's organization, and a track record of successful engagements.
• Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization.
• Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed.
• Collaborate closely with the champion to ensure alignment between customer expectations and the services being delivered, and leverage their insights to drive successful outcomes.
• Identify and engage with other stakeholders who may have influence or impact on the success of the engagement, such as end users, decision-makers, and functional leads.
• Tailor communication and engagement strategies to the needs and preferences of each stakeholder group, ensuring clear and effective communication at all levels.
• Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive
• Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction.
• Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities.
• Lead the scoping process to define the appropriate set of services to meet customer requirements.
• Drive adoption of Starburst culminating in the Customer reaching its success criteria.
• Partner with internal teams, including consultants, engineers, and project managers, to ensure successful delivery of services.
• Manage multiple engagements simultaneously, ensuring on-time and on-budget delivery.
• Serve as the primary point of contact for customers throughout the engagement lifecycle.
• Monitor and report on key performance indicators (KPIs) to track the success of engagements.
• Drive continuous improvement in processes and methodologies to enhance customer satisfaction and project delivery efficiency.

Some of the things we look for: - Bachelor's degree in business, technology, or a related field; MBA or equivalent experience preferred.

• Minimum of 10 years of experience in professional services, consulting, or project management.
• Tenure and past experience working with executive teams at large accountsComfortable navigating large company challenges and pushing organizational changeProven track record of successfully managing customer engagements and delivering business outcomes.
• Strong understanding of technology solutions and services, preferably in data management.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Strong problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

$120,000 - $135,000 a yearThe base salary range for this US full-time position is $120,000 - $135,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

About the Role   

The Senior Deal Desk Analyst will be responsible for supporting Starburst’s global sales organization by building proposals, reviewing and processing deals, and reporting on bookings. This role will be expected to work cross-functionally with other teams to assist the Revenue operations and Sales staff. An ideal candidate will be a self-starter that is able to thrive in a fast-paced environment with evolving responsibilities and tasks.  

The Senior Deal Desk Analyst will be joining the Revenue Operations Team within the Revenue organization. The entire organization relies on the Revenue Operations Team for global reporting around historical sales performance, pipeline, and planning. Our overall objective is to drive pipeline generation, accelerate deal velocity, and enable our sales team to continue providing value to our customers in the most efficient way possible.  

With Revenue Operations team members spread across the United States, we are looking for this person to be based in the Eastern Time Zone.As a Senior Deal Desk Analyst at Starburst you will: - Support requests from the global sales organization, including quote to cash support, quote generation, and order processing

• Assess non-standard deal requests to determine a solution that is in compliance with business policies
• Review order details submitted for booking, including Salesforce opportunity fields, Order Forms, and other associated booking documents
• Create and provision private offers through Amazon Web Services, Azure, or Google Cloud Platform Marketplaces
• Perform license fulfillment and SaaS provisioning activities for booked opportunities
• Collaborate with various Business Operations teams (Legal, Sales, Customer Success, Professional Services, Partners) to align Quote-to-Cash processes with business requirements
• Identify and drive implementation of new tools and process improvements to support efficient and sustainable growth
• Complete ad hoc Revenue Operations projects, analysis, and reconciliations as required

Some of the things we look for:- 3 - 4  years of Deal Desk, Sales Operations, Revenue, Billing, and/or Order Management experience (ideally in an Enterprise SaaS/B2b environment)

• Preferably has prior experience in drafting or reviewing legal contracts
• Knowledgeable with Marketplace offerings through Amazon Web Services, Azure, and Google Cloud Platform
• Demonstrates ability to partner with GTM Teams and other cross-functional departments
• Experience with Quote to Cash software (i.e. Salesforce CPQ, Dealhub) Google Workspace, and Microsoft Office Suite, DocuSign, NetSuite)
• Thorough understanding of ASC 606 revenue recognition and quote to cash operations
• Highly organized and adaptable to evolving priorities, assignments, and responsibilities
• Bachelor’s degree in Business, Accounting, Economics, Finance or equivalent experience

$110,000 - $130,000 a yearThe base salary range for this US full-time position is $110,000 - $130,000 , subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

About the Role  

As a Starburst Data Customer Support Engineer - Tier 1, you will be responsible for supporting our Galaxy customers as they submit how-to questions and break/fix problems. You’ll recommend approaches ranging from configuration guidance to troubleshooting security, and integration-related issues to ensure our customers can maximize their experience using Trino. You’ll also liaise with other teams to ensure customers are serviced appropriately and in a timely fashion.  

We are seeking a skilled Support Engineer with hands-on experience in cloud technologies and SQL debugging, proficient in addressing cluster stability challenges. The ideal candidate has extensive support experience in SaaS, coupled with expertise in cloud tech, big data, and security. Strong communication and time-management skills, adaptability to fast-paced environments, critical thinking, and proactive problem-solving are essential for this role.  

Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.  

Working hours are 9am - 6pm Eastern Time.As a Customer Support Engineer - Tier 1 at Starburst you will: - Respond to and resolve Galaxy customer inquiries via chat, email, or call session, within specified SLA windows

• Troubleshoot and debug complex problems, collaborating with cross-functional pre- and post-sales teams to align internally, identify root causes, and implement solutions to ensure customer satisfaction
• Escalate and manage escalated issues with our Support Leadership team and Engineering to ensure positive outcomes for our customers
• Contribute to our customer-facing self-serve knowledge base
• Enthusiastically participate in ongoing personal learning including active participation in team training and development
• Eagerness to learn and understand containerized environments to help support smooth deployments and orchestration of applications
• Demonstrate strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues

Some of the things we look for: - Cloud technologies (AWS, Azure, GCP)

• Big Data (Hadoop, Data Lakes, Spark)
• Experience in the design and implementation of cloud architectures, leveraging AWS, Azure, or GCP services to meet customer requirements
• Experience maintaining stability, reliability, and performance of cloud-based systems or implementing best practices for monitoring, scaling, and optimization.
• Docker and Kubernetes
• Security (LDAP, OAuth2.0, Authorization, SSL/TLS)
• Familiarity with languages like; Java, Bash, Python, and SQL

$70,000 - $80,000 a yearThe base salary range for this US full-time position is $70,000 - $80,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

About the role  

The Enterprise Account Executive at Starburst is a quota carrying, enterprise software sales position responsible for meeting and exceeding goals through generating and closing new opportunities while increasing awareness of Starburst in the marketplace. We are looking for motivated, focused, and coachable sales professionals with experience across the full spectrum of the software sales cycle – prospecting, defining, and articulating value proposition, pilot process management, business case development, negotiation, and closing.As an Enterprise Account Executive at Starburst you will: - Drive new business opportunities for selling Starburst software and services engagements within assigned territory

• Develop and implement a sales strategy against assigned territory and/or targeted list of customers
• Develop a deep understanding of, and effectively articulate, the Starburst offering and value proposition in the market
• Constantly focused on pipeline generation within the territory to ensure long term success
• Interact with and leverage the Channel and Alliance partner community to find new opportunities and drive existing deals to close
• Manage opportunities through the sales cycle from initial inquiry to forecasted pipeline to deal design and close
• Meet quarterly and annual revenue objectives for your territory
• Provide continuous updates on all active accounts and report on sales, activities, status, and progress on a regular basis (via CRM, webex or in-person)
• Maintain a high level of customer satisfaction and reference-ability
• Travel for client visits and presentations

Some of the things we look for- 5+ years of progressive SaaS software sales experience to companies

• Track record of success in closing business in large complex enterprise accounts
• Excellent negotiation, analytical, financial, and organizational capabilities. Able to thrive in an evolving, entrepreneurial structure and environment
• Outstanding verbal and written communication skills
• Ability to work at both a tactical and strategic level
• Must possess a can-do, self-starter mentality in a highly collaborative atmosphere
• Have experience working in high growth early-stage companies
• Data analytics software experience
• Business intelligence software experience
• Database/data warehousing platforms experience

Where could this role be based?- Northeast

$150,000 - $150,000 a yearThe base salary range for this US full-time position is $150,000 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

About the role  

The Enterprise Account Executive at Starburst is a quota carrying, enterprise software sales position responsible for meeting and exceeding goals through generating and closing new opportunities while increasing awareness of Starburst in the marketplace. We are looking for motivated, focused, and coachable sales professionals with experience across the full spectrum of the software sales cycle – prospecting, defining, and articulating value proposition, pilot process management, business case development, negotiation, and closing.As an Enterprise Account Executive at Starburst you will: - Drive new business opportunities for selling Starburst software and services engagements within assigned territory

• Develop and implement a sales strategy against assigned territory and/or targeted list of customers
• Develop a deep understanding of, and effectively articulate, the Starburst offering and value proposition in the market
• Constantly focused on pipeline generation within the territory to ensure long term success
• Interact with and leverage the Channel and Alliance partner community to find new opportunities and drive existing deals to close
• Manage opportunities through the sales cycle from initial inquiry to forecasted pipeline to deal design and close
• Meet quarterly and annual revenue objectives for your territory
• Provide continuous updates on all active accounts and report on sales, activities, status, and progress on a regular basis (via CRM, webex or in-person)
• Maintain a high level of customer satisfaction and reference-ability
• Travel for client visits and presentations

Some of the things we look for- 5+ years of progressive SaaS software sales experience to companies

• Track record of success in closing business in large complex enterprise accounts
• Excellent negotiation, analytical, financial, and organizational capabilities. Able to thrive in an evolving, entrepreneurial structure and environment
• Outstanding verbal and written communication skills
• Ability to work at both a tactical and strategic level
• Must possess a can-do, self-starter mentality in a highly collaborative atmosphere
• Have experience working in high growth early-stage companies
• Data analytics software experience
• Business intelligence software experience
• Database/data warehousing platforms experience

Where could this role be based?- Mid Atlantic

$140,000 - $150,000 a yearThe base salary range for this US full-time position is $140,000 - $150,000 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

About the role  

Starburst is looking for a Performance Solution Architect to work with our globally distributed engineering team on Starburst Galaxy the internet-scale data lake analytics platform. This is our flagship product and offers incredible value-add on the already stellar performance of the open-source Trino software. This role provides you with the opportunity to directly contribute to the enhancement of Starburst Galaxy's performance. The role entails conducting performance analysis and comparing existing in-market solutions, formulating a comprehensive strategy for performance testing, analyzing the results, and offering appropriate recommendations for enhancing Starburst Galaxy.As a Data Performance Engineer- Be an expert in Starburst Galaxy’s architecture and performance approaches

• Partner closely with sales engineers, solutions, support, and engineering teams to deliver guidance on performance issues at any phase in the product life cycle.
• Maintain a profound understanding of current market solutions and devise instrumentation and approaches for comparing them with the Starburst solution, paving the way for future enhancements to Starburst Galaxy.
• Collaborate with Product Management and Solution architects to continuously improve Starburst Galaxy performance and eco-system roadmaps.

Some of the things we look for :- Minimum 5 years experience with performance testing and design best practices.

• Hands-on experience in performance analyzing and comparing complex SAAS products
• Hands-on experience in performance tools and approaches
• Strong communication skills, able to effectively communicate ideas and technical concepts to both technical and executive audiences.
• Basic understanding of databases, data warehouses, and data processing
• Basic knowledge and experience in software development in Python or Java
• Proficient knowledge of SQL, especially for analytics and data warehousing use cases

Bonus points:- University degree in computer science, engineering, mathematics, or related fields.

• Knowledge of distributed systems
• Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g. Amazon AWS, Microsoft Azure, OpenStack).
• Experience with product management software like Jira

About the role  

Starburst is looking for a Software Engineer - CI/CD, DevOps to work with our Warp Speed team on Starburst Galaxy, the internet-scale data lake analytics platform. Starburst Galaxy is our flagship product and offers incredible value-add on the already stellar performance of the open-source Trino software. Starburst Warp Speed is a Starburst Galaxy component for accelerating clusters to leverage smart indexing and caching. This role provides you with the opportunity to contribute to the enhancement of Warp Speed cloud infrastructure directly.  The role entails designing, building, and maintaining core Warp Speed cloud infrastructure.As a Senior Software Engineer - Cloud Infrastructure (CI/CD, DevOps) you will:- Be an expert in Starburst Galaxy’s architecture and cloud infrastructure approaches

• Ensure the reliability and scalability of the Warp Speed Galaxy infrastructure
• You’ll own the APIs for provisioning and upgrading cloud infrastructure across AWS, Azure & GCP
• You’ll own everything from continuous delivery to the tooling to provision and maintain developer environments
• Partner closely with engineers and engineering teams to deliver guidance on cloud infrastructure issues at any phase in the product life cycle.
• Improve software development workflows for engineering and operational efficiency.

Some of the things we look for:- Minimum 5 years experience with dev-ops and cloud design best practices.

• Cloud infrastructure architecture and orchestration experience
• Knowledge and experience in software development in Python or Java
• Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g. Amazon AWS, Microsoft Azure, OpenStack)
• Strong communication skills, effectively communicating ideas and concepts to both technical and executive audiences.

Bonus points:- University degree in computer science, engineering, mathematics, or related fields.

• Knowledge in Terraform, Pulumi, or similar  infrastructure as code technologies
• Basic understanding of databases, data warehouses, and data processing
• Knowledge of distributed systems
• Experience with product management software like Jira

The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.   

A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.  

Working hours are 9am CET - 6pm CET.As a Technical Support Engineer at Starburst you will:- Provide support for standard and custom deployments

• Answer break/fix and non-break/fix technical questions through SFDC ticketing system
• Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
• Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
• Provide upgrade support upon customer request
• Conduct regularly scheduled technical check-ins with each business unit
• Knowledge exchange and continued technical enablement for the continued development of our team and the customer experience. Activities include; contributing to our reference documentation, leading peer training, consulting with our content team.

Some of the things we look for:- 5+ years of support experience

• 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL
• Exposure to languages: SQL, Java, Python, Bash

215,550 - 274,300 a year  

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the role  

Starburst is looking for Software Engineers to work with our globally distributed engineering team on the Starburst Enterprise Platform. This is our flagship product and offers incredible value-add on the already stellar performance of the open-source Trino software.  This role will allow you to directly contribute to the advancement of Starburst Enterprise Platform’s core offering,  building on top of open-source Trino, providing unique and interesting problems to be solved, and incredible learning opportunities for any engineer.  

Responsibilities- Design and Develop core components of the Starburst Enterprise Platform.

• Contribute to Starburst’s codebase and the open-source Trino project.
• Test software to ensure functionality and high-quality feature delivery.
• Continuously improve our engineering processes, tests, and systems that allow us to scale the code base and productivity of the team
• Collaborate with global teams and operate in an Agile and customer-centric development environment.
• Provide exceptional customer support for both internal and external customers

Some of the things we look for - 3+ years of experience developing software

• In-depth software development experience with at least one modern language, preferably Java
• Demonstrated experience with software engineering and design best practices.
• Appreciation for creating maintainable, performant, and high-quality software as part of a fun, high-performing global team
• Interest in distributed systems or database internals such as query optimization, experience in these areas is preferred

Bonus points:- Familiarity with Trino

• Experience contributing to open-source software

Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the role  

As a Senior Software Engineer on the fully distributed Starburst Galaxy Reliability, Scalability, & Efficiency team, you’ll own the reliability, scalability and efficiency (performance/$) of Starburst Galaxy IaaS/SaaS as we grow. You will help design and build core infrastructure around Trino of the Galaxy Product itself, as well as build “the machine that builds the machine” that is used to operate our SaaS at scale. Daily tasks will include developing the backend infrastructure related to product features, building operational tooling, supporting our product in production, and driving collaboration with various stakeholders around the reliability, scalability and efficiency of Starburst Galaxy.  

On the Core Infrastructure team, you will ensure the reliability and scalability of the Starburst Galaxy infrastructure as we grow to meet the demands of our customers. You’ll own the apis for provisioning and upgrading cloud infrastructure across AWS, Azure & GCP.   

On the Delivery & Enablement team, you will enable the engineering organization to iterate on Galaxy confidently with maximum velocity, and minimum disruption.  You’ll own everything from continuous delivery to the tooling to provision and maintain developer environments.   

On the Observability team, you will provide comprehensive tooling, and the underlying infrastructure primitives, for the introspection and administration of the Starburst Galaxy product. This requires modifying both Trino and Starburst Galaxy services to maximize introspection while owning infrastructure that ensures that relevant data is surfaced in an accessible way to both internal and external customers. As a (Senior) Software Engineer - Cloud Infrastructure you will:- Develop and optimize the reliability, scalability, and efficiency of Starburst Galaxy service

• Design and build the core operational infrastructure of the Starburst Galaxy service following the immutable cloud infrastructure paradigm
• Continuously improve our engineering processes, tests, and systems that allow us to scale the code base and productivity of the team
• Provide considerate and timely review of your peers' pull requests and design proposals

Some of the things we look for :- Passion for software engineering, an interest in Infrastructure Engineering in particular

• Cloud infrastructure architecture and orchestration experience
• Experience developing software in Java and Typescript
• Experience with infrastructure as code and related tooling such as Pulumi or Terraform
• Prior experience in developing for or operating Trino is a huge plus
• Demonstration of ownership, grit, and bias for action - core values at Starburst

Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the role  

Starburst Data is looking for a customer obsessed, highly motivated leader with a desire to provide world class service while growing a team of dedicated and knowledge Support Engineers.  Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills. As a Support manager, you will manage a team of roughly 10 Customer Support Engineers (CSEs) responsible for providing inbound break/fix support to our customer base. Your responsibilities will include team performance, career development and maintaining the highest standard of customer service. This role reports to the Senior Director of Support.  

Working hours for this role will be from 9:00am - 6:00pm Pacific TimeDuties and Responsibilities:- Oversee team of up to 10 Customer Support Engineers

• Monitor and oversee Support quality and SLA adherence; including coaching, CSAT follow up, and any optimizations required to ensure quality
• Ongoing individualized career development
• Ensure successful execution of the support customer journey for customers
• Collaborate with fellow Sales, Product, and Engineering Managers to ensure a high quality of customer service

Must Have Attributes:- Self starter: Capable of working with limited guidance given time zone differences

• Ownership: Willing to take ownership to find solutions to and solve problems
• Grit: Determined and driven to ensure success
• Collaborative: Capable of working cross functionally to drive alignment and the right success outcomes
• Curiosity: Desire to learn new technologies in a complex and challenge technical ecosystem

Idea Candidate Has:- Prior experience working in a technical role

• Strong management skills with success in career developmentHighly focused on increasing customer satisfaction and retention
• Ability to manage multiple initiatives simultaneously in a dynamic, fast paced work environment
• Ability to successfully navigate an organization cross functionally including through barriers to ensure customer satisfaction and success
• Experience supporting Enterprise and SaaS applications in a 24x7 support environment
• Excellent written and verbal communication skills in English
• SFDC Experience is a plus

$110,000 - $140,000 a yearThe base salary range for this US full-time position is $110,000 - $140,000, subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the role  

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.   

We're looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.   

Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.  

Working hours are 9am CET - 6pm CET.  

As a Customer Support Engineer at Starburst you will: - Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows

• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Enthusiastically participate in ongoing personal learning including active participation in team training and development
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Some of the things we look for: - Big Data (Hadoop, Data Lakes, Spark)

• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

220,000 - 250,000 a year  

Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the role  

The Enterprise Account Executive at Starburst is a quota carrying, enterprise software sales position responsible for meeting and exceeding goals through generating and closing new opportunities while increasing awareness of Starburst in the marketplace. We are looking for motivated, focused, and coachable sales professionals with experience across the full spectrum of the software sales cycle – prospecting, defining, and articulating value proposition, pilot process management, business case development, negotiation, and closing.  

As an Enterprise Account Executive at Starburst you will: - Drive new business opportunities for selling Starburst software and services engagements within assigned territory

• Develop and implement a sales strategy against assigned territory and/or targeted list of customers
• Develop a deep understanding of, and effectively articulate, the Starburst offering and value proposition in the market
• Constantly focused on pipeline generation within the territory to ensure long term success
• Interact with and leverage the Channel and Alliance partner community to find new opportunities and drive existing deals to close
• Manage opportunities through the sales cycle from initial inquiry to forecasted pipeline to deal design and close
• Meet quarterly and annual revenue objectives for your territory
• Provide continuous updates on all active accounts and report on sales, activities, status, and progress on a regular basis (via CRM, webex or in-person)
• Maintain a high level of customer satisfaction and reference-ability
• Travel for client visits and presentations

Some of the things we look for:- 5+ years of progressive SaaS software sales experience to companies

• Track record of success in closing business in large complex enterprise accounts
• Excellent negotiation, analytical, financial, and organizational capabilities. Able to thrive in an evolving, entrepreneurial structure and environment
• Outstanding verbal and written communication skills
• Ability to work at both a tactical and strategic level
• Must possess a can-do, self-starter mentality in a highly collaborative atmosphere
• Have experience working in high growth early-stage companies
• Data analytics software experience
• Business intelligence software experience
• Database/data warehousing platforms experience

Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the role  

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.   

We're looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.   

Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.  

Working hours are 11am PST - 8pm PST.  

As a Customer Support Engineer at Starburst you will: - Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows

• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Enthusiastically participate in ongoing personal learning including active participation in team training and development
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Some of the things we look for: - Big Data (Hadoop, Data Lakes, Spark)

• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

$85,000 - $105,000 a yearThe base salary range for this US full-time position is $85,000 - $105,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the role  

The Payroll Manager will lead the US and International payroll processes for Starburst.  You will partner with the VP-Finance & Accounting, Accounting Team, HR, and international payroll providers to ensure Starburst processes payroll in a timely manner and has strong controls and processes related to the payroll function.As a Payroll Manager at Starburst you will: - Process semi-monthly payrolls for the US and Canada.

• Process monthly payrolls for the UK, Germany, France, Poland, Singapore, India, Israel, and any entities that are added in the future.
• Audit, balance & reconcile payroll cycles.
• Prepare and deliver payroll reports (standard and ad-hoc).
• Process adjustments.
• Coordinate off-cycle payments.
• Assist hourly employees with the Timecards questions.
• Manage UKG regarding payroll processing.
• Monitor and reconcile tax collections and filings.
• Process garnishments, levies, child support, etc.
• Ensures tax compliance for federal, state, local & miscellaneous taxes.
• File Monthly Ontario Employer Health Tax, and end year filing.
• Assist with stock compensation administration.
• Responsible for year-end payroll related items (W2s, T4s, Canadian T2200 , setting UKG up for new year, etc).
• Responsible for various state specific fillings.
• Supports employee inquiries.
• Develop processes and procedures to streamline and improve the payroll process.
• Support 401k audit.
• Deliver and monitor tax inquires sent to UKG.
• Be the subject matter expert for all things payroll and keep current with all new regulatory requirements in those areas/localities in which we operate.

Some of the things we look for: - Deep and broad knowledge of the payroll function.

• Minimum of 5 years of experience in the payroll function.
• UKG experience is preferred.
• Experience with Fidelity or similar 401k providers and platforms is preferred.
• Must have excellent attention to detail and accuracy in entering and reviewing payroll information.
• Proven ability to thrive in a global, fast-paced environment and work independently.
• Deadline-driven with excellent time management and prioritization ability.
• Strong organizational, interpersonal, verbal, and written communication skills.
• Ability to work collaboratively across functional teams.
• Strong work ethic, self-motivated, willing to “Roll-up your sleeves” to drive and deliver results and improve processes.

Where could this role be based?- United States

$115,000 - $130,000 a yearThe base salary range for this US full-time position is $115,000 - $130,000 subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the role  

As the first Federal Solutions Architect you will have the exciting opportunity to build our presence and be a founding member of the Federal team. You will be responsible for the successful customer adoption of our products within the federal space. You will be required to grow, build, and ramp future federal Solutions Architects. In this customer-facing and highly technical role, you will work directly with our customers to ensure their overall success with Starburst’s product offering. You will partner with field sales representatives to own the technical aspects of the sales cycle, customer evangelization, and qualification process, from discovery calls to closure. Responsibilities include demonstrations of Starburst capabilities, technical sales presentations, delivery of educational sessions and/or technical workshops, running proofs of value, providing guidance for migration from legacy platforms, and assistance with customers moving to production.  Solutions Architects are Starburst experts who will provide technical leadership, data management, and analytics experience and consultation.    

This role requires experience within the federal/DOD/SLED space and to be located in the Greater DC Area. As a Federal Solutions Architect at Starburst you will: - Grow and retain accounts

• Grow, build, and ramp future federal Solutions Architects
• Own the technical aspects of the sales cycle and work closely with sales representatives to drive customer projects to closure
• Shape prospect evaluation requirements, define success criteria, educate customers, and participate in the qualification process
• Define, scope, and execute customer proof of concept studies
• Be an expert in our products and services
• Design and build demos, presentations, reference architectures, and custom integrations
• Perform overall system and SQL performance tuning and migrations from legacy systems
• Act as the consultant and expert on architecture, deployment, and design discussions
• Act as the primary customer-facing technical resource during technology evaluations
• Act as the voice of the customer during internal product engineering discussions
• Collaborate with Engineering and Support teams for critical customer operational issues and questions
• Develop field best practices, how-to documents, and contribute to our internal knowledge base
• Have a willingness to travel to customers as needed

Some of the things we look for:- Expertise or Experience in one or more of the following technical areas: Analytical and problem-solving skills, ANSI SQL, UNIX/Linux CLI interactions, Data Warehouse usage and concepts, Private/Public Cloud Deployments,  Big Data Technologies: Hadoop, distributed systems and storage

• Experience working within the Federal, DOD, SLED space
• Previous management experience preferred
• Experience in customer-facing technical roles
• Experience in field sales/field consultant roles
• Strong presentation skills and an ability to respond dynamically to questions in real-time
• Excellent verbal and written communication skills
• Desire to work in a fast-paced startup environment with cutting-edge technologies

$155,000 - $180,000 a yearThe base salary range for this US full-time position is $155,000 - $180,000 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.   

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote